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housing choice voucher specialist special programs resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary
To obtain a position utilizing my ten years combined experience working for Public Housing and Housing Choice Voucher Programs while providing superb social service and communication skills dealing with low-income populations.
Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Experience
Housing Choice Voucher Specialist/Special Programs, 01/2013 - Present
Noland Health Services Lake Forest, AL,
  • Manage an assigned caseload for PBV/MOD REHAB Participants.
  • Conduct Annual Re-certifications and Interims within required time frames.
  • Determine Eligibility, Housing Assistance Payments, and tenant rent calculations.
  • Facilitate weekly Participant Briefings for PBV/MOD REHAB Programs.
  • Collaborate with Property Management and Supportive Service Agencies to assist Participants with housing needs.
  • Maintain Participant's files and transactions using the Housing Authority's required business system(s).
  • Conduct all job functions in alignment with the Housing Authority's Administrative Plan, HUD regulations, and other State and local requirements.
  • Provide excellent customer service daily to all Participant and Clients involved in the Housing Choice Voucher Program.
  • Educate Participants on Program requirements and Family Obligations.
  • Review terms of Leases to ensure they are in compliance with Housing Authority standards.
  • Frequently assigned various tasks and duties to help lead, encourage, and coach peers to maximize individual and team performance.
Director of Admissions, 01/2010 - 01/2012
Community Care Connections Beaver Dam, WI,
  • Responsible for recruiting new residents to maintain census for 200+ residents.
  • Conducted Pre-admissions screenings.
  • Initial contact person for potential nursing home residents.
  • Informed families about cost, nursing home care, physical therapy, meals, activities, etc.
  • Completed all paperwork associated with admissions including legal documents, advance directives and recording initial payments, as well as explaining facility rules and regulations.
  • Supervised staff responsible for insuring payment for services through Medicare, Medicaid, and private insurance.
  • Facilitated daily morning meetings with Administrative Staff and prepared daily census to discuss Department Head concerns.
Social Worker/Case Manager, 01/2009 - 01/2010
National Western Life Insurance Company Austin, TX,
  • Responsible for managing a case load of 30-60 chronically mentally ill residents.
  • Responsible for discharge planning for all residents on caseload.
  • Completed psycho-social assessments upon admission, quarterly, and annually.
  • Assessed client's needs and matched them with appropriate psycho-social programming.
  • Facilitated group therapy such as anger management, activities of daily living, communication and social skills, and medication management, independent living.
Case Manager, 01/2007 - 01/2009
Somerset Place Rehabilitation City, STATE,
  • Responsible for caseload of approximately 70+ chronically mentally ill residents.
  • Daily computerized charting on behavioral progress and medication management concerns, etc.
  • Provided one-on-one counseling with high risk residents.
Housing Choice Voucher Advisor, 01/2002 - 01/2006
Metro Development & Housing Authority City, STATE,
  • Determined eligibility for prospective participants entering program(s).
  • Conducted monthly income re-certifications, calculated rents/retroactive rents, pro-ration and abatement, interim rent changes, and maintained files for HUD audit inspections.
  • Negotiated contract rents with Landlord participants through Rent Reasonable Comparisons.
  • Assisted participants with finding relocation to houses, apartments, town homes, and condos within county.
  • Enforced policies against participants responsible for housing fraud.
  • Facilitated case conferences and hearings regarding issues such as termination, rent disputes, and fraud.
  • Successfully promoted and implemented Family Self-Sufficiency Program(s) as well as first time Homeownership Program for clients through Section 8 Rental Assistance.
Office Assistant II-Itinerant, 01/1999 - 01/2002
Metro Development & Housing Authority City, STATE,
  • Assisted Public Housing Managers at different sites with office duties, resident issues, and daily reports.
  • Supervised and coordinated with maintenance staff to handle work orders and resident complaints.
  • Maintained all supply inventories for management and maintenance staff (i.e., office supplies, keys, hardware, site/ground materials).
  • Enforced policies and regulations as related to Public Housing.
  • Calculated rents to determine amount of subsidy provided by housing agency.
  • Accounted for petty cash and inventory ranging from office supplies to office furniture.
Education and Training
Bachelors of Arts: Speech/Communications, Expected in 1997
-
Fisk University - Nashville, TN
GPA:
Status - Speech/Communications
Housing Specialist II: Housing Choice Voucher Program, Expected in 2013
-
Nan McKay & Associates - Chicago, IL
GPA:
Status -
Housing Specialist II: , Expected in
-
- ,
GPA:
Status -
Skills
Administrative, agency, coach, hardware, conferences, counseling, client, Clients, excellent customer service, discharge planning, insurance, inventory, legal documents, managing, materials, medication management, meetings, mentally ill, office, MOD, nursing home, physical therapy, policies, programming, progress, Property Management, recording, recruiting, therapy

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Resume Overview

School Attended

  • Fisk University
  • Nan McKay & Associates

Job Titles Held:

  • Housing Choice Voucher Specialist/Special Programs
  • Director of Admissions
  • Social Worker/Case Manager
  • Case Manager
  • Housing Choice Voucher Advisor
  • Office Assistant II-Itinerant

Degrees

  • Bachelors of Arts
  • Housing Specialist II
  • Housing Specialist II

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