housing choice voucher specialist special programs resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
To obtain a position utilizing my ten years combined experience working for Public Housing and Housing Choice Voucher Programs while providing superb social service and communication skills dealing with low-income populations.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Housing Choice Voucher Specialist/Special Programs, 01/2013 - Present
Noland Health Services Lake Forest, AL,
  • Manage an assigned caseload for PBV/MOD REHAB Participants.
  • Conduct Annual Re-certifications and Interims within required time frames.
  • Determine Eligibility, Housing Assistance Payments, and tenant rent calculations.
  • Facilitate weekly Participant Briefings for PBV/MOD REHAB Programs.
  • Collaborate with Property Management and Supportive Service Agencies to assist Participants with housing needs.
  • Maintain Participant's files and transactions using the Housing Authority's required business system(s).
  • Conduct all job functions in alignment with the Housing Authority's Administrative Plan, HUD regulations, and other State and local requirements.
  • Provide excellent customer service daily to all Participant and Clients involved in the Housing Choice Voucher Program.
  • Educate Participants on Program requirements and Family Obligations.
  • Review terms of Leases to ensure they are in compliance with Housing Authority standards.
  • Frequently assigned various tasks and duties to help lead, encourage, and coach peers to maximize individual and team performance.
Director of Admissions, 01/2010 - 01/2012
Community Care Connections Beaver Dam, WI,
  • Responsible for recruiting new residents to maintain census for 200+ residents.
  • Conducted Pre-admissions screenings.
  • Initial contact person for potential nursing home residents.
  • Informed families about cost, nursing home care, physical therapy, meals, activities, etc.
  • Completed all paperwork associated with admissions including legal documents, advance directives and recording initial payments, as well as explaining facility rules and regulations.
  • Supervised staff responsible for insuring payment for services through Medicare, Medicaid, and private insurance.
  • Facilitated daily morning meetings with Administrative Staff and prepared daily census to discuss Department Head concerns.
Social Worker/Case Manager, 01/2009 - 01/2010
National Western Life Insurance Company Austin, TX,
  • Responsible for managing a case load of 30-60 chronically mentally ill residents.
  • Responsible for discharge planning for all residents on caseload.
  • Completed psycho-social assessments upon admission, quarterly, and annually.
  • Assessed client's needs and matched them with appropriate psycho-social programming.
  • Facilitated group therapy such as anger management, activities of daily living, communication and social skills, and medication management, independent living.
Case Manager, 01/2007 - 01/2009
Somerset Place Rehabilitation City, STATE,
  • Responsible for caseload of approximately 70+ chronically mentally ill residents.
  • Daily computerized charting on behavioral progress and medication management concerns, etc.
  • Provided one-on-one counseling with high risk residents.
Housing Choice Voucher Advisor, 01/2002 - 01/2006
Metro Development & Housing Authority City, STATE,
  • Determined eligibility for prospective participants entering program(s).
  • Conducted monthly income re-certifications, calculated rents/retroactive rents, pro-ration and abatement, interim rent changes, and maintained files for HUD audit inspections.
  • Negotiated contract rents with Landlord participants through Rent Reasonable Comparisons.
  • Assisted participants with finding relocation to houses, apartments, town homes, and condos within county.
  • Enforced policies against participants responsible for housing fraud.
  • Facilitated case conferences and hearings regarding issues such as termination, rent disputes, and fraud.
  • Successfully promoted and implemented Family Self-Sufficiency Program(s) as well as first time Homeownership Program for clients through Section 8 Rental Assistance.
Office Assistant II-Itinerant, 01/1999 - 01/2002
Metro Development & Housing Authority City, STATE,
  • Assisted Public Housing Managers at different sites with office duties, resident issues, and daily reports.
  • Supervised and coordinated with maintenance staff to handle work orders and resident complaints.
  • Maintained all supply inventories for management and maintenance staff (i.e., office supplies, keys, hardware, site/ground materials).
  • Enforced policies and regulations as related to Public Housing.
  • Calculated rents to determine amount of subsidy provided by housing agency.
  • Accounted for petty cash and inventory ranging from office supplies to office furniture.
Education and Training
Bachelors of Arts: Speech/Communications, Expected in 1997
Fisk University - Nashville, TN
Status - Speech/Communications
Housing Specialist II: Housing Choice Voucher Program, Expected in 2013
Nan McKay & Associates - Chicago, IL
Status -
Housing Specialist II: , Expected in
- ,
Status -
Administrative, agency, coach, hardware, conferences, counseling, client, Clients, excellent customer service, discharge planning, insurance, inventory, legal documents, managing, materials, medication management, meetings, mentally ill, office, MOD, nursing home, physical therapy, policies, programming, progress, Property Management, recording, recruiting, therapy

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Resume Overview

School Attended

  • Fisk University
  • Nan McKay & Associates

Job Titles Held:

  • Housing Choice Voucher Specialist/Special Programs
  • Director of Admissions
  • Social Worker/Case Manager
  • Case Manager
  • Housing Choice Voucher Advisor
  • Office Assistant II-Itinerant


  • Bachelors of Arts
  • Housing Specialist II
  • Housing Specialist II

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