housing choice voucher specialist resume example with 4+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Skills
Payment processing
Meticulous and detail-oriented
Yardi software proficiency
Tenant and eviction laws
Customer relationship management
Conflict handling
MS Office suite
Daily operations management
Records and database administration
Experience
Housing Choice Voucher Specialist, 10/2021 - Current Gables Residential Trust – Gables Cherry Creek - Denver, CO,
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
The position requires full accountability for assigned cases including accurate and complete files, resolution of customer service cases, and responsiveness to participant and landlord inquires.
Manage an assigned caseload of HCV participants
Conduct annual recertification within required time frames
Complete interim recertification as required
Process and monitor participant moves to a new dwelling
Determine housing assistance payment and tenant rent calculation
Education participants on program requirements and family obligations
Resolve concerns between owners, tenants and the Public Housing Authority (PHA)
Process all transactions within the PHA’s required business systems
Maintain accurate and complete applicant/participants files
Provide excellent customer service to participants, landlords, co-worker, clients, and vendors.
Conduct all job functions in alignment with the PHA’s Administrative Plan, HUD regulations and other state and local requirements.
Assisting the Community Manager with managing the property and oversight of the leasing team and training.
Maintaining lease files and records for the community.
Performing administrative duties as assigned by the Community Manager.
Posting rental collections and overseeing the administration of accounting functions for the community.
Greet prospective residents, demonstrate the features and benefits of the interior of the apartment homes and amenities, explain terms of occupancy, and provide information about local areas.
Close the sale with prospective resident and obtain a holding deposit and application for an apartment or waiting list.
Quickly complete maintenance Service Request and inform the maintenance team.
Answer questions for residents about community, repairs, rent, rules, etc.
Follow up on a timely basis if unable to respond to residents on all matters.
Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.
Maintain and update current and past resident files.
Prepare eviction notices and follow through with eviction process.
Runs and reviews credit reports and rental applications.
Implementation of Marketing Plan.
Lead Dispatcher, 01/2019 - 04/2020 Ruan Logistics Transportation – City, STATE,
Resolves problems with customers and drivers to determine delivery needs.
Assists in expediting and locating missing, misrouted, delayed, returned or damaged freight.
Organizes and prepares shipping documents for all outbound loads.
Process paperwork including but not limited to maintaining driver activities in computer systems, activity reports/trip documents, driver logs, fuel tickets, and other required paperwork.
Perform other job-related duties and special projects as required.
Enter data for driver dispatch and assist with driver payroll and billing in a timely and accurate manner.
Supervise all activities of drivers.
Direct and schedule driver’s work, plan, assign, and distribute daily work to avoid hours of service violations while coordinating loads, equipment.
Supervises dispatchers work for accuracy.
Established and maintained positive relations with all drivers, creating work environment to embrace, promote and lead continuous improvement efforts.
Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
Tracked all changes in computer system to keep records current and accurate.
Kept detailed and updated records of calls in physical and electronic databases.
Reported delays, accidents or other traffic and transportation situations.
Oversaw investigation and resolution of customer and vendor issues.
Asst. HOA Manager , 08/2016 - 01/2019 Winters Property Management – City, STATE,
Receive all telephone calls and in-person visits.
Listen to resident requests, concerns and comments.
Quickly complete maintenance Service Request and inform the maintenance team.
Answer questions for residents about community, repairs, rent, rules, etc.
Follow up on a timely basis if unable to respond to residents on all matters.
Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.
Maintain open communication with Property Manager and Maintenance Supervisor.
Assist in planning resident functions.
Attend functions and participate as host for any functions as directed by the Property Manager.
Enforce policies of the community.
Record monies collected and prepare bank deposit slips on an on-going basis.
Debit, credit and total accounts on computer spreadsheets and databases using specialized accounting software.
Ensure that all proper and legal documents are received, current, accurately verified and entered into the computer from new vendors, prior to payment being processed.
Communicate with Property Managers regarding accuracy of invoices received; that purchase orders are attached and invoices are coded correctly, according to company procedures.
Ensure that all invoices received from the properties are approved, entered and paid within a timely manner.
Access computerized financial information to resolve vendor and payment disputes.
Handled resident complaints and expedited all maintenance requests.
Explained policies and procedures to tenants and enforced all rules.
Education and Training
Associate of Science: Business Administration Present, Expected in 2021 - Ashworth College- Online - Norcross, GA GPA: Status -
High School Diploma H.S Diploma: , Expected in 2004 - - , GPA: Status -
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.