Housing Choice Voucher Specialist resume example

Maintained an individual caseload of 260-300 clients,working under strict deadlines.

Assessed clients’ eligibility for Federal assistance for the Housing Choice Voucher program.

Educated clients regarding other community resources.

Maintained thorough case history records and wrote detailed reports as needed.

Educated clients and families regarding their Family Obligations under the Housing Choice Voucher Program.

Processed recoupments of HAP funds.

Entered client records in a centralized database for progress tracking.

Attended conferences, workshops, information sessions and seminars as assigned to increase knowledge of Federal Regulation changes and practices in the HCV program.

Reviewed policy changes and collaborated with HCV team to rewrite proposed changes to be submitted to Board of Commissioners.

Cross-trained and provided back-up for other HCV staff when needed.

Worked under strict deadlines and responded to requests and emergency housing issues.

Promptly responded to general inquiries from management, staff, Landlords, and clients via mail, e-mail and fax.

Served as the company's only bilingual Spanish/English representative.

Verified details of HAP transactions, including funds received, overpayments and recoupment balances.

Researched and resolved billing and invoice problems with incoming and outgoing portability accounts.

Reviewed month-end HAP changes and reconciled any variances with reports supplied by HCV staff.

Addressed and resolved non-routine, complex and unexpected variances in HAP payments.

Processed close to $1 million in monthly, mid-month, and special HAP payments on behalf of HCV clients.

Maintained confidential information, such as client's and Landlord's personal information.