Compassionate social services professional and active listener dedicated to working with clients to find safe, affordable housing for their families and educating them on social services available in their community.
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Acted as the department's "go-to" person for challenging questions regarding Federal Regulations and local policy/procedures for the Housing Choice Voucher program.
Delivered services that resulted in 90% of assigned clients remaining eligible for housing programs during tenure.
Maintained an individual caseload of 260-300 clients,working under strict deadlines.
Assessed clients' eligibility for Federal assistance for the Housing Choice Voucher program.
Educated clients regarding other community resources.
Maintained thorough case history records and wrote detailed reports as needed.
Educated clients and families regarding their Family Obligations under the Housing Choice Voucher Program.
Processed recoupments of HAP funds.
Entered client records in a centralized database for progress tracking.
Attended conferences, workshops, information sessions and seminars as assigned to increase knowledge of Federal Regulation changes and practices in the HCV program.
Reviewed policy changes and collaborated with HCV team to rewrite proposed changes to be submitted to Board of Commissioners.
Cross-trained and provided back-up for other HCV staff when needed.
Worked under strict deadlines and responded to requests and emergency housing issues.
Promptly responded to general inquiries from management, staff, Landlords, and clients via mail, e-mail and fax.
Served as the company's only bilingual Spanish/English representative.
Verified details of HAP transactions, including funds received, overpayments and recoupment balances.
Researched and resolved billing and invoice problems with incoming and outgoing portability accounts.
Reviewed month-end HAP changes and reconciled any variances with reports supplied by HCV staff.
Addressed and resolved non-routine, complex and unexpected variances in HAP payments.
Processed close to $1 million in monthly, mid-month, and special HAP payments on behalf of HCV clients.
Maintained confidential information, such as client's and Landlord's personal information.
Processed enrollment applications, corrections, and cancellations for all Provena Accounts.
Assisted General Accounts enrollment department with processing enrollment applications, corrections, and cancelllations during high volume open enrollment periods.
Followed up with potential clients regarding online information requests.
Clearly explained insurance benefits to clients in person, on the telephone, and in writing when they generated an inquiry.
Obtained relevant evidence and information for benefits requiring preauthorization.
Reviewed claims, per client request, to ensure proper payment of claims.
Cross-trained and provided back-up for other customer service representatives when needed.
Served as the company's only bilingual Spanish/English customer service representative.
Completed intake assessments with clients to determine initial and continued eligibility for WIC program.
Assessed clients' eligibility for State Medicaid programs.
Educated clients regarding other community resources.
Provided translation (Spanish/English) for Spanish speaking clients requiring assistance.
Promptly responded to general inquiries from managers, staff, and clients via mail, e-mail and fax.
Translated forms from English to Spanish for use by Spanish speaking clients.
Educated clients on the use of WIC food instruments and Farmer's Market Coupons.
Coursework in Graphic Design and Communications
2D and 3D design coursework
Coursework in Printing Making, Graphic Design and Communications
Companies Worked For:
School Attended
Job Titles Held:
Degrees
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