housing choice voucher specialist resume example with 11+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Highly motivated organized professional, looking to obtain the position of Veterans Claims Examiner (Education) at the Department of Veterans Affairs.
Skills
Advise education claimants via telephone of their benefits, rights, and privileges which they may be entitled to under the laws administered by the VA in a high-volume call center.
Review education awards to ensure proper payment, eligibility, and entitlement regulations and laws have been applied in processing of education award.
Assist individuals in developing needed evidence required to receive education benefits.
Prepare required documentation needed to resolve errors and/or delays in obtaining benefits.
Explore all avenues of assistance available to individuals and encourages individuals to fully utilize the education benefits.
Initiate check-tracers and explain Department of Treasury procedures for reissuing checks.
Inform individuals of their right to appeal decisions and the appeal process.
Maintain professional, positive, and helpful relationships with teammates by using tact, diplomacy, and cooperation.
Possess broad and detailed knowledge of federal laws, eligibility criteria, and agency procedures pertaining to the full range of education benefits.
Initiate actions to resolve discrepancies and obtain information so that incomplete or erroneous records can be corrected.
Experience
Housing Choice Voucher Specialist, 01/2020 to Current Drs Technologies – Patrick Air Force Base, FL,
Perform customer service skills by answering phone calls and in person interviews with clients. Responsible for performing general clerical work pertaining to Section 8 Housing Choice Voucher (HCV) and Veterans Support Housing (VASH) leasing and occupancy policies and procedures. Responsible for the Agency receiving at least a satisfactory rating concerning HUD agency scoring systems such as Section 8 Management Assessment Program (SEMAP) and other future HUD required evaluation systems. Schedules and conducts re-examination interviews with clients. Ability to learn federal, state, and local laws, rules, and regulations and agency policies. Ability to meet and deal tactfully and courteously with the public. Ability to communicate clearly concisely, verbally, and in writing. Ability to deal effectively with situations requiring tact and diplomacy. Working knowledge of the operation of the agency's computer system and applicable software. Knowledge of basic math principles sufficiently to perform essential job functions. Working knowledge of interviewing techniques and record maintenance. Ability to understand and follow moderately complex written and oral instructions, communicate and relate to persons of diverse backgrounds and abilities. Ability to make routine decisions in accordance with established administrative rules, regulations and policies to explain the re-examination process to tenants in an objective and impartial manner. Ability to prepare clear, concise reports and make appropriate recommendations within scope of responsibility.
Facilitated frequent family conferences to discuss case plans in detail and discuss goals.
Assisted homeless clients with procuring mental health support and other various community resources.
Assisted and advocated for clients obtaining financial resources and government entitlements.
Composed or prepared correspondence, case notes and narratives with computer-based applications.
Maintained and developed community relationships to support various client referrals.
Acted as role model for clients by exhibiting positive behaviors.
Evaluated and addressed individual client needs and concerns.
Used active listening skills and supportive diction to cultivate client rapport and open communication.
Clerk 3, 09/2016 to 01/2019 Marriott International – Bal Harbour, FL,
Writes, types or enters information into computer to prepare correspondences, bills, statements, receipts, checks, and/or other documents
Performs routine clerical and typing tasks involved in processing varied office materials such as form letters, requisitions, spreadsheets, flow charts, work papers, and envelopes
Verifies information for accuracy and completeness against existing records, posts information to records or ledgers, and issues equipment
Greets callers and assists them with general problems or complaints, answers telephones, refers calls or takes accurate and complete messages.
Office Secretary, 02/2008 to 01/2009 Reddy Ice – City, STATE,
Prepared daily deposits, checked in and balanced each drivers route money and tickets, ran daily reports,
filing, electronic filing, documentation all while operating a multiple phone line system
At the end of
each week prepared and processed payroll
Handled all new hire paperwork, background checks, drug screens and any other information pertaining
to new hires
Each week I scheduled safety and production meetings and put together any information
packets that had to do with that meeting
Processed and filed any complaints or any matter that had
to do with Human Resources.
Waitress, 04/2006 to 12/2008 Jaspers – City, STATE,
Waited on customers by providing excellent customer service, refilling drinks, taking their order,
cashiering and training new waitresses
Filled in for bartenders on the weekends and as needed.
Customer Service Representative/Team Lead, 01/2003 to 03/2006 Summit Technology Center – City, STATE,
Prepared new hire paperwork, interviewed, possible candidates for available positions, answered multiple phone lines, prepared payroll, handled any questions or concerns having to do with human resources
After being in this position for over 2 years I applied to become a customer service representative in our call center and I was promoted after 3 months to a Team Lead
I oversaw and managed a team of 20 customer service representatives.
Education and Training
Administrative Assistant 1 & 2: , Expected in 12/2022 to Indian Capital Technology - , GPA: Acquired when I completed the 2 year Business Administration program
High School Diploma: , Expected in 01/2000 to Muskogee High School Muskogee - Muskogee, OK, GPA:
Certifications
Certified Housing Choice Voucher Specialist, Nan McKay,-Muskogee Housing Authority
Certified Fair Housing Specialist, Nan McKay-Muskogee Housing Authority
Cyber Awareness Training, Nan McKay-Muskogee Housing Authority
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