Housing Assistant resume example with 19+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Career Summary
High-performing Affordable, Tax Credit Compliance specialist with more than 20 years experience performing a full range of Property Management duties driving office with effectiveness and efficiency within detailed oriented, dead-line driven environments. Exceptional level of support and a key ability to audit tenant files checking for accuracy & investigate fraud. Ability to prioritize tasks and collaborate with my team & Management.
Skills
Customer Service.
Excellent Time Management.
Billing/Bookkeeping.
Supervisor Skills & Team Player.
Auditing all Move-in, Move-outs, and annual recertification's to ensure the Housing Authority stays in compliance with HUD.
Experience
Housing Assistant, 09/2019 to Current Cuyuna Regional Medical Center – Longville, MN,
Pull reports from software systems, record information into excel or other software, and notify staff when process is completed.
Gather various documents and convert them into PDF documents and then utilize document imaging software to index.
Review data in excel spreadsheets and software for accuracy.
Intake mail, handle delivers, Prepare mail and package for mail service.
Copying, Faxing, correlating documents into folders, and filing as needed.
Distribute information to staff.
Answer incoming calls to the general office and route calls to the appropriate team member.
Provide other general office support tasks as needed.
Tax Credit Compliance Specialist, 08/2018 to 09/2019 Peak Living – Eugene, OR,
Review and approve move-in, Recertification & interim
Prepare responses with guidance from compliance manager to any state that has reported non-compliance within 90 days and determine the best way to correct/avoid.
Audit preparation.
Review/Complete weekly,monthly, quarterly annual & QA Rent Calculations as required by Housing Agency.
Annual UA report and update.
Attend yearly HUD & LIHTC training.
Audit Tax Credit files.
Investigate fraud and report.
Property Manager for Affordable Housing, 05/2016 to 01/2018 Paramount Property Management – City, STATE,
Schedule all showings, move-ins/move-outs.
Run all applications & check referances.
Prepare all lease documents ready for move-in.
Final accounting upon move-out.
Property Mgr Affordable Housing/Commercial Property Manager, 01/2005 to 01/2006 Compass Property Management – City, STATE,
Managed front office operations.
Develop and deploy appropriate marketing and management plans.
Collect rents, collect security deposits.
Schedule and show all available residential & commercial properties.
Process all applications checking refrences, assets & income.
Conducted all move-in and move-out inspections.
Low Income Tenant Account Specialist, 12/2008 to 03/2012 Suquamish Tribe – City, STATE,
Managed 100 plus low income tribal owned homes.
As their income goes up or down interim income certifications is needed to adjust their monthly house payment to no more than 30% of their income.
Introduced and set up accounting software.
Create monthly invoices and process tenant payments or reflect pay off home owners balance.
Reconciled all tenant accounts to reflect a correct balance and or credit.
Set up all deliquent accounts on a bi-weekly payroll deductions.
Responsible for all daily, weekly & annual reports and present to council for review.
Process all MEPA requests.
Community Manager for Affordable Housing, 01/2004 to 10/2004 Westview- APC Property Management Group – City, STATE,
Responsible for the supervision of leasing consultants, maintenance supervisor & other general staff, conducting annual audits, interviewing and terminating.
Arrange employee schedules, review and pay invoices.
Responsible for all daily, weekly reports.
Process payroll.
Resident Manager for Affordable Housing, 07/2003 to 12/2003 Yorkshire, Vermont- Olympic Management Company – City, STATE,
Asst. Manager/Float Mgr Affordable & Tax Credit , 02/2002 to 07/2003 Crestview West, Orchard Heights- Pan Pacific – City, STATE, Mgr
Investigate fraud and report.
Resident Manager for Affordable Housing Property, 06/1999 to 07/2000 Quail Hollow- Diversified Realty – City, STATE,
Property Presentation.
Rent Collection.
Marketing.
Tenant Relations.
Facilities Management.
Financial Reporting.
Owner Relations.
Leasing Agent, Assistant Manager, 07/2000 to 09/2001 Meridian Pointe, Wilderness Village- HSC Prop Mgmt – City, STATE,
Meet with prospective renters and take them on tours of the units that interest them.
Conduct credit checks and other background tasks to qualify potential renters.
Collect application fees, security deposits and rent payments.
Prepare and execute leases in accordance with property standards and regulations.
Establish rapport with tenants and provide personalized service.
Follow up with prospective renters.
Community Manager for Affordable Housing, 10/1994 to 12/1995 Orchard On The Green- Reeder Management Inc. – City, STATE,
Collect rent, process billing statements, post payments, and deposit receipts.
Maintain accurate records.
Process move in and move out paperwork.
Show and lease apartments.
Process rental applications.
Schedule new resident move-ins.
Perform move-in and move-out inspections.
Enforce and adhere to lease rules and regulations.
Process work orders.
Walk and inspect property.
Ensure that property is prepared for scheduled audits or regulatory inspections.
Coordinate with maintenance Technician for work related to routine service requests, preventative maintenance and seasonal maintenance.
Obtain third party verifications income, assets, and deductions.
Leasing Agent/Assistant Mgr for Affordable Housing, 01/1996 to 06/1999 Outlook & Santa Fe Ridge-HSC Property Management – City, STATE,
Inspecting property conditions and coordinating maintenance activities.
Managing budgets, accounts, rent collections, and tenant notices.
Creating and distributing marketing materials to attract new tenants.
Maintaining organized and updated resident files and record.
MgmtHSCHSCquarterlyPreparationAsstMEPAdelinquentrefrencesAssistant Community Mgr for Affordable Housing, 07/1993 to 10/1994 Orchard Pointe Apartments- Targa Real Estate – City, STATE,
Advertising vacancies, showing properties and developing relationships with prospective and current tenants.
Overseeing property maintenance and repairs, obtaining bids from vendors, evaluating vendor work, managing budgets and scheduling.
Verifying renter income, preparing lease agreements maintaining related databases.
Collecting rent payments, issuing reminders or escalating when appropriate.
Creating organizational systems for accurate record-keeping.
Education and Training
Certificate of Course Completion: Tax Credit Compliance Advanced/Workshop, Expected in 9 2018 Washington State Housing Finance Commission - Seattle, WA, GPA:
Certificate of Course Completion: 2016 Income Tax Training Course, Expected in 11 2016 Liberty Tax - Silverdale, GPA:
Certificate of Course Completion: Fundamentals of Property Management, Expected in 6 1993 Northwest Career Services - Auburn, WA, GPA:
Additional Information
interminMEPArecertification's
Microsoft Office, Microsoft Word, Excel, Safe Guard, AMSI, Rent Roll, Yardi, People Soft, Tenant Pro, Quick Books, Appfolio & Sharefile.
Skills
Customer Service.
Excellent Time Management.
Billing/Bookkeeping.
Supervisor Skills & Team Player.
Auditing all Move-in, Move-outs, and annual recertification's to ensure the Housing Authority stays in compliance with HUD.
Work History
Housing Assistant, 09/2019 to Current Bremerton Housing Authority – Bremerton, WA
Pull reports from software systems, record information into excel or other software, and notify staff when process is completed.
Gather various documents and convert them into PDF documents and then utilize document imaging software to index.
Review data in excel spreadsheets and software for accuracy.
Intake mail, handle delivers, Prepare mail and package for mail service.
Copying, Faxing, correlating documents into folders, and filing as needed.
Distribute information to staff.
Answer incoming calls to the general office and route calls to the appropriate team member.
Provide other general office support tasks as needed.
Tax Credit Compliance Specialist, 08/2018 to 09/2019 Viewcrest Village-Sage Apartment Communities – Bremerton, WA
Review and approve move-in, Recertification & interim
Prepare responses with guidance from compliance manager to any state that has reported non-compliance within 90 days and determine the best way to correct/avoid.
Audit preparation.
Review/Complete weekly,monthly, quarterly annual & QA Rent Calculations as required by Housing Agency.
Annual UA report and update.
Attend yearly HUD & LIHTC training.
Audit Tax Credit files.
Investigate fraud and report.
Property Manager for Affordable Housing, 05/2016 to 01/2018 Paramount Property Management – Port Orchard, WA
Schedule all showings, move-ins/move-outs.
Run all applications & check referances.
Prepare all lease documents ready for move-in.
Final accounting upon move-out.
Property Mgr Affordable Housing/Commercial Property Manager, 01/2005 to 01/2006 Compass Property Management – Gig Harbor, WA
Managed front office operations.
Develop and deploy appropriate marketing and management plans.
Collect rents, collect security deposits.
Schedule and show all available residential & commercial properties.
Process all applications checking refrences, assets & income.
Conducted all move-in and move-out inspections.
Low Income Tenant Account Specialist, 12/2008 to 03/2012 Suquamish Tribe – Suquamish, WA
Managed 100 plus low income tribal owned homes.
As their income goes up or down interim income certifications is needed to adjust their monthly house payment to no more than 30% of their income.
Introduced and set up accounting software.
Create monthly invoices and process tenant payments or reflect pay off home owners balance.
Reconciled all tenant accounts to reflect a correct balance and or credit.
Set up all deliquent accounts on a bi-weekly payroll deductions.
Responsible for all daily, weekly & annual reports and present to council for review.
Process all MEPA requests.
Community Manager for Affordable Housing, 01/2004 to 10/2004 Westview- APC Property Management Group – Seattle, WA
Responsible for the supervision of leasing consultants, maintenance supervisor & other general staff, conducting annual audits, interviewing and terminating.
Arrange employee schedules, review and pay invoices.
Responsible for all daily, weekly reports.
Process payroll.
Resident Manager for Affordable Housing, 07/2003 to 12/2003 Yorkshire, Vermont- Olympic Management Company – Puyallup, WA
Asst. Manager/Float Mgr Affordable & Tax Credit , 02/2002 to 07/2003 Crestview West, Orchard Heights- Pan Pacific – Federal Way, WA Mgr
Investigate fraud and report.
Resident Manager for Affordable Housing Property, 06/1999 to 07/2000 Quail Hollow- Diversified Realty – Silverdale, WA
Property Presentation.
Rent Collection.
Marketing.
Tenant Relations.
Facilities Management.
Financial Reporting.
Owner Relations.
Leasing Agent, Assistant Manager, 07/2000 to 09/2001 Meridian Pointe, Wilderness Village- HSC Prop Mgmt – Puyallup, WA
Meet with prospective renters and take them on tours of the units that interest them.
Conduct credit checks and other background tasks to qualify potential renters.
Collect application fees, security deposits and rent payments.
Prepare and execute leases in accordance with property standards and regulations.
Establish rapport with tenants and provide personalized service.
Follow up with prospective renters.
Community Manager for Affordable Housing, 10/1994 to 12/1995 Orchard On The Green- Reeder Management Inc. – Port Orchard, WA
Collect rent, process billing statements, post payments, and deposit receipts.
Maintain accurate records.
Process move in and move out paperwork.
Show and lease apartments.
Process rental applications.
Schedule new resident move-ins.
Perform move-in and move-out inspections.
Enforce and adhere to lease rules and regulations.
Process work orders.
Walk and inspect property.
Ensure that property is prepared for scheduled audits or regulatory inspections.
Coordinate with maintenance Technician for work related to routine service requests, preventative maintenance and seasonal maintenance.
Obtain third party verifications income, assets, and deductions.
Leasing Agent/Assistant Mgr for Affordable Housing, 01/1996 to 06/1999 Outlook & Santa Fe Ridge-HSC Property Management – Silverdale, WA
Inspecting property conditions and coordinating maintenance activities.
Managing budgets, accounts, rent collections, and tenant notices.
Creating and distributing marketing materials to attract new tenants.
Maintaining organized and updated resident files and record.
MgmtHSCHSCquarterlyPreparationAsstMEPAdelinquentrefrencesAssistant Community Mgr for Affordable Housing, 07/1993 to 10/1994 Orchard Pointe Apartments- Targa Real Estate – Port Orchard, WA
Advertising vacancies, showing properties and developing relationships with prospective and current tenants.
Overseeing property maintenance and repairs, obtaining bids from vendors, evaluating vendor work, managing budgets and scheduling.
Verifying renter income, preparing lease agreements maintaining related databases.
Collecting rent payments, issuing reminders or escalating when appropriate.
Creating organizational systems for accurate record-keeping.
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