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Housing Assistant Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Career Summary

High-performing Affordable, Tax Credit Compliance specialist with more than 20 years experience performing a full range of Property Management duties driving office with effectiveness and efficiency within detailed oriented, dead-line driven environments. Exceptional level of support and a key ability to audit tenant files checking for accuracy & investigate fraud. Ability to prioritize tasks and collaborate with my team & Management.

Skills
  • Customer Service.
  • Excellent Time Management.
  • Billing/Bookkeeping.
  • Supervisor Skills & Team Player.
  • Auditing all Move-in, Move-outs, and annual recertification's to ensure the Housing Authority stays in compliance with HUD.
Experience
Housing Assistant, 09/2019 to Current
Cuyuna Regional Medical Center Longville, MN,
  • Pull reports from software systems, record information into excel or other software, and notify staff when process is completed.
  • Gather various documents and convert them into PDF documents and then utilize document imaging software to index.
  • Review data in excel spreadsheets and software for accuracy.
  • Intake mail, handle delivers, Prepare mail and package for mail service.
  • Copying, Faxing, correlating documents into folders, and filing as needed.
  • Distribute information to staff.
  • Answer incoming calls to the general office and route calls to the appropriate team member.
  • Provide other general office support tasks as needed.
Tax Credit Compliance Specialist, 08/2018 to 09/2019
Peak Living Eugene, OR,
  • Review and approve move-in, Recertification & interim
  • Prepare responses with guidance from compliance manager to any state that has reported non-compliance within 90 days and determine the best way to correct/avoid.
  • Audit preparation.
  • Review/Complete weekly,monthly, quarterly annual & QA Rent Calculations as required by Housing Agency.
  • Annual UA report and update.
  • Attend yearly HUD & LIHTC training.
  • Audit Tax Credit files.
  • Investigate fraud and report.
Property Manager for Affordable Housing, 05/2016 to 01/2018
Paramount Property Management City, STATE,
  • Schedule all showings, move-ins/move-outs.
  • Run all applications & check referances.
  • Prepare all lease documents ready for move-in.
  • Final accounting upon move-out.
Property Mgr Affordable Housing/Commercial Property Manager, 01/2005 to 01/2006
Compass Property Management City, STATE,
  • Managed front office operations.
  • Develop and deploy appropriate marketing and management plans.
  • Collect rents, collect security deposits.
  • Schedule and show all available residential & commercial properties.
  • Process all applications checking refrences, assets & income.
  • Conducted all move-in and move-out inspections.
Low Income Tenant Account Specialist, 12/2008 to 03/2012
Suquamish Tribe City, STATE,
  • Managed 100 plus low income tribal owned homes.
  • As their income goes up or down interim income certifications is needed to adjust their monthly house payment to no more than 30% of their income.
  • Introduced and set up accounting software.
  • Create monthly invoices and process tenant payments or reflect pay off home owners balance.
  • Reconciled all tenant accounts to reflect a correct balance and or credit.
  • Set up all deliquent accounts on a bi-weekly payroll deductions.
  • Responsible for all daily, weekly & annual reports and present to council for review.
  • Process all MEPA requests.
Community Manager for Affordable Housing, 01/2004 to 10/2004
Westview- APC Property Management Group City, STATE,
  • Responsible for the supervision of leasing consultants, maintenance supervisor & other general staff, conducting annual audits, interviewing and terminating.
  • Arrange employee schedules, review and pay invoices.
  • Responsible for all daily, weekly reports.
  • Process payroll.
Resident Manager for Affordable Housing, 07/2003 to 12/2003
Yorkshire, Vermont- Olympic Management Company City, STATE,
  • Managing Rent, Setting Rent, Collecting Rent, Adjusting Rent.
  • Managing tenants, Finding Tenants, Screening tenants, Handling leases, complaints, emergencies, handling move-outs & dealing with evictions.
  • Property Maintenance & repairs.
Asst. Manager/Float Mgr Affordable & Tax Credit , 02/2002 to 07/2003
Crestview West, Orchard Heights- Pan Pacific City, STATE, Mgr
  • Investigate fraud and report.
  • Resident Manager for Affordable Housing Property, 06/1999 to 07/2000
    Quail Hollow- Diversified Realty City, STATE,
    • Property Presentation.
    • Rent Collection.
    • Marketing.
    • Tenant Relations.
    • Facilities Management.
    • Financial Reporting.
    • Owner Relations.
    Leasing Agent, Assistant Manager, 07/2000 to 09/2001
    Meridian Pointe, Wilderness Village- HSC Prop Mgmt City, STATE,
    • Meet with prospective renters and take them on tours of the units that interest them.
    • Conduct credit checks and other background tasks to qualify potential renters.
    • Collect application fees, security deposits and rent payments.
    • Prepare and execute leases in accordance with property standards and regulations.
    • Establish rapport with tenants and provide personalized service.
    • Follow up with prospective renters.
    Community Manager for Affordable Housing, 10/1994 to 12/1995
    Orchard On The Green- Reeder Management Inc. City, STATE,
    • Collect rent, process billing statements, post payments, and deposit receipts.
    • Maintain accurate records.
    • Process move in and move out paperwork.
    • Show and lease apartments.
    • Process rental applications.
    • Schedule new resident move-ins.
    • Perform move-in and move-out inspections.
    • Enforce and adhere to lease rules and regulations.
    • Process work orders.
    • Walk and inspect property.
    • Ensure that property is prepared for scheduled audits or regulatory inspections.
    • Coordinate with maintenance Technician for work related to routine service requests, preventative maintenance and seasonal maintenance.
    • Obtain third party verifications income, assets, and deductions.
    Leasing Agent/Assistant Mgr for Affordable Housing, 01/1996 to 06/1999
    Outlook & Santa Fe Ridge-HSC Property Management City, STATE,
    • Inspecting property conditions and coordinating maintenance activities.
    • Managing budgets, accounts, rent collections, and tenant notices.
    • Creating and distributing marketing materials to attract new tenants.
    • Maintaining organized and updated resident files and record.
    MgmtHSCHSCquarterlyPreparationAsstMEPAdelinquentrefrencesAssistant Community Mgr for Affordable Housing, 07/1993 to 10/1994
    Orchard Pointe Apartments- Targa Real Estate City, STATE,
    • Advertising vacancies, showing properties and developing relationships with prospective and current tenants.
    • Overseeing property maintenance and repairs, obtaining bids from vendors, evaluating vendor work, managing budgets and scheduling.
    • Verifying renter income, preparing lease agreements maintaining related databases.
    • Collecting rent payments, issuing reminders or escalating when appropriate.
    • Creating organizational systems for accurate record-keeping.
    Education and Training
    Certificate of Course Completion: Tax Credit Compliance Advanced/Workshop, Expected in 9 2018
    to
    Washington State Housing Finance Commission - Seattle, WA,
    GPA:
    Certificate of Course Completion: 2016 Income Tax Training Course, Expected in 11 2016
    to
    Liberty Tax - Silverdale,
    GPA:
    Certificate of Course Completion: Fundamentals of Property Management, Expected in 6 1993
    to
    Northwest Career Services - Auburn, WA,
    GPA:
    Additional Information
    interminMEPArecertification's

    Microsoft Office, Microsoft Word, Excel, Safe Guard, AMSI, Rent Roll, Yardi, People Soft, Tenant Pro, Quick Books, Appfolio & Sharefile.

    Skills
    • Customer Service.
    • Excellent Time Management.
    • Billing/Bookkeeping.
    • Supervisor Skills & Team Player.
    • Auditing all Move-in, Move-outs, and annual recertification's to ensure the Housing Authority stays in compliance with HUD.
    Work History
    Housing Assistant, 09/2019 to Current
    Bremerton Housing Authority Bremerton, WA
    • Pull reports from software systems, record information into excel or other software, and notify staff when process is completed.
    • Gather various documents and convert them into PDF documents and then utilize document imaging software to index.
    • Review data in excel spreadsheets and software for accuracy.
    • Intake mail, handle delivers, Prepare mail and package for mail service.
    • Copying, Faxing, correlating documents into folders, and filing as needed.
    • Distribute information to staff.
    • Answer incoming calls to the general office and route calls to the appropriate team member.
    • Provide other general office support tasks as needed.
    Tax Credit Compliance Specialist, 08/2018 to 09/2019
    Viewcrest Village-Sage Apartment Communities Bremerton, WA
    • Review and approve move-in, Recertification & interim
    • Prepare responses with guidance from compliance manager to any state that has reported non-compliance within 90 days and determine the best way to correct/avoid.
    • Audit preparation.
    • Review/Complete weekly,monthly, quarterly annual & QA Rent Calculations as required by Housing Agency.
    • Annual UA report and update.
    • Attend yearly HUD & LIHTC training.
    • Audit Tax Credit files.
    • Investigate fraud and report.
    Property Manager for Affordable Housing, 05/2016 to 01/2018
    Paramount Property Management Port Orchard, WA
    • Schedule all showings, move-ins/move-outs.
    • Run all applications & check referances.
    • Prepare all lease documents ready for move-in.
    • Final accounting upon move-out.
    Property Mgr Affordable Housing/Commercial Property Manager, 01/2005 to 01/2006
    Compass Property Management Gig Harbor, WA
    • Managed front office operations.
    • Develop and deploy appropriate marketing and management plans.
    • Collect rents, collect security deposits.
    • Schedule and show all available residential & commercial properties.
    • Process all applications checking refrences, assets & income.
    • Conducted all move-in and move-out inspections.
    Low Income Tenant Account Specialist, 12/2008 to 03/2012
    Suquamish Tribe Suquamish, WA
    • Managed 100 plus low income tribal owned homes.
    • As their income goes up or down interim income certifications is needed to adjust their monthly house payment to no more than 30% of their income.
    • Introduced and set up accounting software.
    • Create monthly invoices and process tenant payments or reflect pay off home owners balance.
    • Reconciled all tenant accounts to reflect a correct balance and or credit.
    • Set up all deliquent accounts on a bi-weekly payroll deductions.
    • Responsible for all daily, weekly & annual reports and present to council for review.
    • Process all MEPA requests.
    Community Manager for Affordable Housing, 01/2004 to 10/2004
    Westview- APC Property Management Group Seattle, WA
    • Responsible for the supervision of leasing consultants, maintenance supervisor & other general staff, conducting annual audits, interviewing and terminating.
    • Arrange employee schedules, review and pay invoices.
    • Responsible for all daily, weekly reports.
    • Process payroll.
    Resident Manager for Affordable Housing, 07/2003 to 12/2003
    Yorkshire, Vermont- Olympic Management Company Puyallup, WA
    • Managing Rent, Setting Rent, Collecting Rent, Adjusting Rent.
    • Managing tenants, Finding Tenants, Screening tenants, Handling leases, complaints, emergencies, handling move-outs & dealing with evictions.
    • Property Maintenance & repairs.
    Asst. Manager/Float Mgr Affordable & Tax Credit , 02/2002 to 07/2003
    Crestview West, Orchard Heights- Pan Pacific Federal Way, WA
    Mgr
  • Investigate fraud and report.
  • Resident Manager for Affordable Housing Property, 06/1999 to 07/2000
    Quail Hollow- Diversified Realty Silverdale, WA
    • Property Presentation.
    • Rent Collection.
    • Marketing.
    • Tenant Relations.
    • Facilities Management.
    • Financial Reporting.
    • Owner Relations.
    Leasing Agent, Assistant Manager, 07/2000 to 09/2001
    Meridian Pointe, Wilderness Village- HSC Prop Mgmt Puyallup, WA
    • Meet with prospective renters and take them on tours of the units that interest them.
    • Conduct credit checks and other background tasks to qualify potential renters.
    • Collect application fees, security deposits and rent payments.
    • Prepare and execute leases in accordance with property standards and regulations.
    • Establish rapport with tenants and provide personalized service.
    • Follow up with prospective renters.
    Community Manager for Affordable Housing, 10/1994 to 12/1995
    Orchard On The Green- Reeder Management Inc. Port Orchard, WA
    • Collect rent, process billing statements, post payments, and deposit receipts.
    • Maintain accurate records.
    • Process move in and move out paperwork.
    • Show and lease apartments.
    • Process rental applications.
    • Schedule new resident move-ins.
    • Perform move-in and move-out inspections.
    • Enforce and adhere to lease rules and regulations.
    • Process work orders.
    • Walk and inspect property.
    • Ensure that property is prepared for scheduled audits or regulatory inspections.
    • Coordinate with maintenance Technician for work related to routine service requests, preventative maintenance and seasonal maintenance.
    • Obtain third party verifications income, assets, and deductions.
    Leasing Agent/Assistant Mgr for Affordable Housing, 01/1996 to 06/1999
    Outlook & Santa Fe Ridge-HSC Property Management Silverdale, WA
    • Inspecting property conditions and coordinating maintenance activities.
    • Managing budgets, accounts, rent collections, and tenant notices.
    • Creating and distributing marketing materials to attract new tenants.
    • Maintaining organized and updated resident files and record.
    MgmtHSCHSCquarterlyPreparationAsstMEPAdelinquentrefrencesAssistant Community Mgr for Affordable Housing, 07/1993 to 10/1994
    Orchard Pointe Apartments- Targa Real Estate Port Orchard, WA
    • Advertising vacancies, showing properties and developing relationships with prospective and current tenants.
    • Overseeing property maintenance and repairs, obtaining bids from vendors, evaluating vendor work, managing budgets and scheduling.
    • Verifying renter income, preparing lease agreements maintaining related databases.
    • Collecting rent payments, issuing reminders or escalating when appropriate.
    • Creating organizational systems for accurate record-keeping.

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    Resume Overview

    School Attended
    • Washington State Housing Finance Commission
    • Liberty Tax
    • Northwest Career Services
    Job Titles Held:
    • Housing Assistant
    • Tax Credit Compliance Specialist
    • Property Manager for Affordable Housing
    • Property Mgr Affordable Housing/Commercial Property Manager
    • Low Income Tenant Account Specialist
    • Community Manager for Affordable Housing
    • Resident Manager for Affordable Housing
    • Asst. Manager/Float Mgr Affordable & Tax Credit
    • Resident Manager for Affordable Housing Property
    • Leasing Agent, Assistant Manager
    • Community Manager for Affordable Housing
    • Leasing Agent/Assistant Mgr for Affordable Housing
    • MgmtHSCHSCquarterlyPreparationAsstMEPAdelinquentrefrencesAssistant Community Mgr for Affordable Housing
    Degrees
    • Certificate of Course Completion
    • Certificate of Course Completion
    • Certificate of Course Completion