Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary
Talented administrative professional with background in Customer Service and Management. A professional with excellent work ethics and strength in boosting company morale. Choosing me, is a choice of an individual, who will go above and beyond the basic administrative task, with tenacity and attention to detail.
  • Professional phone etiquette
  • Excellent communication skills
  • Customer service-oriented
  • Excellent planner and coordinator
  • Employee training and development
  • Critical thinker
  • Microsoft Excel
  • Administrative support specialist
  • Multi-line phone proficiency
  • Payroll
  • Invoice processing
  • Team building
  • Human resource laws knowledge
Work History
Housing Assistant, 03/2012 to Current
HacscSan Jose, CA,
  • Answered and quickly resolved up to 12 client complaints or concerns per day.
  • Planned and coordinated logistics and materials for weekly legal meetings, staff meetings and resident interviews.
  • Screened applicant documents, income and criminal history, while coordinated both phone and in-person interviews.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Served as legal liaison between the NYCHA, and Housing residents.
  • Processed client payments, rebate reconciliations, as well as seek out restitution from residents who default on rental payments.
Site Coordinator, 01/2005 to 02/2010
RandstadNorcross, GA,
  • Coordinated staff meeting and safety trainings, including schedules and information preparation and distribution.
  • Served as corporate liaison between the company, client relations department and staff.
  • Conducted organized all new hire interviews, security and temporary paperwork.
  • Drafted weekly time sheets for [70 plus] employees.
  • Delegated responsibilities to employees to meet company’s expectations. 
  • Effectively developed telephone communication skills and consistently met quotas, as well as developed and assisted in in implementing company policies.
  • Coordinate daily campus activities, as well as off site events and programs.
  • Diplomatically resolved staff, student and/or faculty complaints on as-needed basis
Supervisor (Captain), 04/2004 to 01/2005
Radisson Hotel GroupMinnetonka, MN,
  • Helped distribute employee notices and mail around the office.
  • Organized all new hire, security and temporary paperwork.
  • Motivated, Monitored  and Supervised 100+ employees on daily basis.
  • Maintained all record-keeping procedures without error.
  • Time sheet keeper.
  • Conducted field inspections, as well as uniform inspections.
  • Distribute daily post assignments.
  • Inspect and monitor equipment usage and upkeep.  
  • Submit and report all office and supervisory paperwork.
Security Officer, 11/2002 to 04/2004
Securitas Security CompanyCity, STATE,
  • Answered and quickly redirected up to [60] calls per shift.
  • Conducted building patrols, and exterior perimiter checks.
  • Monitored CCTV.
  • Access control, check all incoming staff, student and faculty identification.
  • First responder in on site emergencies.
  • Served a safety agent, to detect, deter and report all site activities. 
  • Manually kept accurate logs of daily events.
  • Fire safety agent
Bachelor of Arts: Social Science, Expected in 2012
College of New Rochelle - Bronx, NY
  • [3.2] GPA
  • Minor in [Criminal Justice ]
  • Member of [CNR Alumni] Club
Associate of Science: Liberal Arts and Science, Expected in 2008
Hostos Community College - Bronx, NY

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Resume Overview

School Attended

  • College of New Rochelle
  • Hostos Community College

Job Titles Held:

  • Housing Assistant
  • Site Coordinator
  • Supervisor (Captain)
  • Security Officer


  • Bachelor of Arts
  • Associate of Science

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