Talented administrative professional with background in Customer Service and Management. A professional with excellent work ethics and strength in boosting company morale. Choosing me, is a choice of an individual, who will go above and beyond the basic administrative task, with tenacity and attention to detail.
Professional phone etiquette
Excellent communication skills
Excellent planner and coordinator
Employee training and development
Administrative support specialist
Multi-line phone proficiency
Human resource laws knowledge
Housing Assistant, 04/2012
to Current Presnt, NYCHA – New York,
Answered and quickly resolved up to 12 client complaints or concerns per day.
Planned and coordinated logistics and materials for weekly legal meetings, staff meetings and resident interviews.
Screened applicant documents, income and criminal history, while coordinated both phone and in-person interviews.
Answered and managed incoming and outgoing calls while recording accurate messages.
Served as legal liaison between the NYCHA, and Housing residents.
Processed client payments, rebate reconciliations, as well as seek out restitution from residents who default on rental payments.
Site Coordinator, 02/2005
to 03/2010 Securitas Security Company – New York,
Coordinated staff meeting and safety trainings, including schedules and information preparation and distribution.
Served as corporate liaison between the company, client relations department and staff.
Conducted organized all new hire interviews, security and temporary paperwork.
Drafted weekly time sheets for [70 plus] employees.
Delegated responsibilities to employees
to meet company's expectations.
Effectively developed telephone
communication skills and consistently met quotas, as well as developed and
assisted in in implementing company policies.
Coordinate daily campus activities, as well as off site events and programs.
Diplomatically resolved staff, student
and/or faculty complaints on as-needed basis
Supervisor (Captain), 05/2004
to 02/2005 Securitas Security Company – New York,
Helped distribute employee notices and mail around the office.
Organized all new hire, security and temporary paperwork.
Motivated, Monitored and Supervised 100+ employees on daily basis.
Maintained all record-keeping procedures
Time sheet keeper.
Conducted field inspections, as well as uniform inspections.
Distribute daily post assignments.
Inspect and monitor equipment usage and upkeep.
Submit and report all office and supervisory paperwork.
Security Officer, 12/2002
to 05/2004 Securitas Security Company – New York,
Answered and quickly redirected up to  calls per shift.
Conducted building patrols, and exterior perimiter checks.
Access control, check all incoming staff, student and faculty identification.
First responder in on site emergencies.
Served a safety agent, to detect, deter and report all site activities.
Manually kept accurate logs of daily events.
Fire safety agent
Bachelor of Arts: Social Science,
2012 College of New Rochelle - Bronx,
Minor in [Criminal Justice ]
Member of [CNR Alumni] Club
Associate of Science: Liberal Arts and Science,
2008 Hostos Community College - Bronx,