Multi-talented Customer Service Represenative consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
manage shelter dorm areas. manage building of 60+ clients. Provide customer service , problem solving, and general help to clients in housing program. fill out documentation paperwork for each shift worked. monitor dining hall areas during feeding times. watch the screen with camera feeds for any suspicious activity and report. complete hourly rounds of dorms. restock cleaning supplies , toiletries, and linen. wash and dry dirty towels and linen. Represent MUST Ministries in a positive manner with clients, suppliers, and the community we serve. interact effectively with a diverse group of faculty, staff, and clients of our service. Learns and uses operating practices of MUST Ministries. Complete administrative duties to include data entry at intake and discharge into HMIS, file maintenance, compliance review and data quality projects. Facilitates client check-in (late and overnight workers). Administers alcohol and drug screens. Oversees chore time management. Assists with monitoring shelter and overall campus. Assists in group facilitation. Utilizes appropriate means of daily communication (email, direct calls, radio, shift reports, HMIS). Documents incident reports in a timely manner. Conducts security checks. Works with and provides supportive guidance to volunteers, interns, and CS workers. Enforces program rules as outlined in the client handbook. Works with campus coordinator to ensure daily supplies are in order. Participates in staff meetings, in-service training, and workshops as deemed appropriate by campus program director.
Set machine stops and guides to proper alignment and adjusted when needed to maintain consistent production time and quality. Monitored machine settings and adjusted to correct malfunctions or errors. Dismantled machinery to access, remove and replace worn components and keep production within optimal tolerances. Maintained equipment performance by completing routine maintenance actions such as lubricating and cleaning components. Supervised and adjusted machinery when necessary, reducing downtime. Updated daily production logs with timely and accurate information, regularly informing management of special incidents or non-conformance issues. Ability to work in a fast-paced, high-speed environment, follow standardized work and adhere to safe work practices in a continuous improvement environment. Perform necessary pre-operation activities to ensure proper equipment startup and operation on multiple pieces of equipment. Operate/monitor multiple pieces of equipment during operation to ensure quality production and minimal unplanned stops. Communicate with team members and support teams to ensure continuous production of the correct product at high quality levels with minimal wasted time and materials
Housekeeping and sanitation. Ability to work well as a team while maintaining physical Stamina and Strength while handling Heavy Equipment.
Set up and operated hand and power tools, including shielded metal arc and gas metal arc welding equipment. Operated equipment such as MIG Welding machine and flux core welding machine on daily basis. Change out large and small parts on machine for maintenance or change or orders. Operate hand tools, power tools, and pneumatic tools. Work around moving machinery and hot parts. Repeat lifting, pushing, and pulling up to 100lbs. Labeling and packing finished products. Reading a tape measure to 32nd of an inch. Working with steel metals (sheet metal to 1/2 inch thick metals). Certified metal inert gas and flux core welding 3G. Inspected final products to assess compliance with quality standards and established tolerances. Removed trash and excess materials to clean up work areas.
Inbound Customer Service Representative and Sales acts as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Exhibit patience , empathy, and an ability to passionately communicate. Problem-solving and troubleshooting customer issues. Ability to use a consultative sales approach to build trust and rapport; learning about the customers' needs. Overcome objectives and meet a required quota's / metrics. To deliver excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Educated customers about billing, payment processing and support policies and procedures. Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
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