SEARCH

Housing and Resident Services Owner Resume Example

Resume Score: 90%

Love this resume?Build Your Own Now
HOUSING AND RESIDENT SERVICES OWNER
Career Overview
Seeking to change careers with a position that will enable me to use my strong interpersonal skills, ability to multi task, organizational skills, enthusiasm, motivation, and ability to adapt and help people.
Core Strengths
  • Strong organizational skills
  • Creative problem solver
  • Courteous demeanor
  • Adaptive team player
  • Excellent customer service
  • Time management
Accomplishments
  • Certified Field Trainer for USIS, January 28, 2005. Successfully trained and certified field investigators
  • CBP/ICE Liaison for San Antonio District responsible for policy and procedure coordination and training of field investigators from 04/2008 to 08/2010
  • 17 years of case management experience, interviewing, investigation, research, reporting, planning, and scheduling.
  • Consistently produced over 95% timeliness
Work Experience
Housing and Resident Services Owner08/2013 to CurrentSelf EmployedMission, Tx
  • Manage property and insure property is properly maintained
  • Monitor and enforce the terms of lease agreement
  • Maintain budgets Developing and Overseeing Expenditure Controlling procurement and expenditure costs
  • Oversee maintenance; Appoint contractors and monitor their work
  • Collect rent, Issue Invoices, and manage records
  • Resolve disputes and solve problems efficiently
  • Sound knowledge of rentals, occupancy costs and competitor activity
Senior Investigator (home based)07/2001 to 08/2013US Investigation ServicesAnnandale, PA
  • Conducted extensive and complex federal background investigations for the U.S. Office of Personnel Management, U.S. Customs and Border Protection and Immigration and Customs Enforcement with the ability to meet deadlines
  • Conducted extensive investigations, performing independently the full range of investigative functions including planning, fact-finding and reporting of results
  • Conducted reviews of relevant records to include Bureau of Vital Statistics, education, employment, police, court, security, and medical to elicit information pertinent to the background of the subject of investigation
  • Conducted neighborhood inquiries, and developed/reference interviews such as former spouses, and conduct a personal subject interview
  • Interviewed Medical personnel, as applicable, and obtain pertinent documents to support written commentary
  • Resolved issues or omissions in facts of evidence to federal guidelines
  • Obtained standard release forms and statements regarding any derogatory information developed or provided by the Subject;
  • Prepared Reports of Investigations from information collected during the investigation and submit through the government Internet via computer
  • Analyzed statements or responses made by Subjects or other interviewees for their substance, and for inferences, suggestions, or implications that underlying issues are involved
  • Recognized nonverbal responses or reactions suggestive of the requirements for additional questions
  • Exercised sound judgment and discretion
  • Served as CBP/ICE Liaison by assisting, assessing, and planning Investigators Training and Remedial for entire San Antonio District composed of Rio Grande Valley, Laredo, Corpus Christi, San Antonio, and Houston.
  • Participated as a Trainer and provide mentoring and training in order to meet quality assurance efforts by reviewing new investigator work assignments
  • Produced on various occasions 100% Quality Initiatives on my cases; and
  • Produced above 90% on Production on various occasions
Texas Works Advisor07/1996 to 07/2001Texas Department of Human ServicesHarlingen, Texas
  • Performed varied typing tasks in the preparation of correspondence, forms, reports, etc., for six (6) social workers, customers, and other entities
  • Responsible for updated handbooks, policy manuals, and other documents as assigned
  • Reviewed, validated and processed a variety of complex documents, data, reports and other materials requiring specialized knowledge
  • Responsible for collecting, inputting, reconciling data, funds or inventories and preparing appropriate reports
  • Utilized department-specific and statewide specialized and general computer systems for data access, input, retrieval, purchasing, inventory, etc.
  • Assisted supervisor in performing quality control duties to ensure compliance with policies and procedures
  • Maintained a variety of files and records and releases information according to the States policies and procedures while maintaining confidentiality of records
  • Performed other duties as assigned. Interviewed applicants on a daily basis and conduct eligibility of governmental assistance of Food Stamps, Medicaid, and Temporary Assistance for Needy Families while applying policy and procedures as authorized by state laws
  • Scheduled 280 clients seeing approximately 80 to 100 clients a month. These clients are seen every 3 to 6 months and must verify household status, citizenship, resources, deprivation, income, deductions, and management's status through source interviews
  • Additionally cleared changes, special review, special assignments, new hire reports, and refer clients to designated community resource for additional assistance to include fraud referrals if necessary. All cases were completed accurately and timely without any case errors and entered into the appropriate computer template; and
  • Produced 98% timeliness in meeting critical dates.
Medical Receptionist12/1995 to 07/1996Texas OncologyHarlingen, Texas
  • Greeted patients; answered phones, Screened calls and took reliable messages
  • Handled incoming and outgoing mail
  • Prepared electronic and written correspondence
  • Scheduled appointments for two oncologists
  • Obtained and documented medical insurance information; and
  • Maintained patient records
Medical Receptionists and Hospital Billing Clerk11/1993 to 11/1995Heart ClinicHarlingen, TX
  • Responsible for scheduling patient follow up appointments for six cardiologists
  • Scheduled appointments. Approximately 80-100 patients per day would be seen
  • Completed patient referrals to appropriate medical offices or hospitals
  • Answered multi-line telephone, prepared new charts for patients, kept a death certificate log, confirmed and rescheduled patients on a daily basis
  • Trained new employees as medical receptionist
  • Thereafter, promoted within a year to Hospital Billing department where I was responsible in keeping echo cardiograms/ stress test report fees administered at hospital by cardiologist and submit them for billing;
  • Maintained a log of patients to be seen by all cardiologists and distribute list to cardiologist for their hospital rounds.
Receptionist08/1993 to 11/1993Snelling Personnel AgencyHarlingen, TX
  • Responsible for answering four-multi line telephone, took messages, and greeted clients
  • Filed and screened applicants that would meet job order and present them to the manager for approval
  • Prepared ads for job positions to be printed in the newspaper, and
  • Searched for applicable candidates and faxed resumes to job orders
Real Estate Secretary04/1991 to 08/1993Randall P. CraneSan Benito, TX
  • Contributed in real estate laws and transactions
  • Completed real estate closings
  • Answered phone and emails, took reliable messages, and routed to appropriate staff
  • Answered clients questions and scheduled appointments
  • Drafted and edited various real estate documents such as purchase and sale contracts, leases, sales documents, letters of intent, exhibits and closings
  • Assist Legal Assistants as needed
  • Ensured handbooks, policy manuals, and other documents as assigned were filed appropriately
  • Performed other duties assigned within the scope of the job classification
Secretary/Filing Clerk01/1988 to 04/1991Smith Reagan InsuranceSan Benito, Texas
  • Received, stored, and issued supplies
  • Performed routine bookkeeping tasks including simple arithmetic operations to maintain budget records.
  • Prepared and made cash deposits for activity account(s)
  • Sorted, distributed, or delivered mail and other documents
  • Created and maintained highly efficient filing system; and
  • Answered a six-multi line telephone system
Educational Background
High School Diploma: Education1988SAN BENITO HIGH SCHOOLSan Benito, TX, USA

Member of Future Secretary Association SAN BENITO HIGH SCHOOL

HS Diploma

SecretaryTEXAS STATE TECHNICAL COLLEGESan Benito, TX, USA

Undergraduate, Secretary

SEP '90 - DEC '01|GPA: 3.30|67 Credit Completed

Legal SecretaryTEXAS SOUTHMOST COLLEGESan Benito, TX, US

Undergraduate-Legal Secretary

AUG '88 - APR '03 |GPA: 3.04|83 Credits Completed.

Social WorkUNIVERSITY OF TEXAS AT PAN AMERICANSan Benito, TX, US

Undergraduate-Social Work

SEP '03 - JUL '04|GPA: 3.25|12 Credit Completed

Certifications
  • SECURITY CLEARANCE; Active Top Secret Security Clearance after a Single Scope Background Investigation (SSBI). Security Clearances were conducted on 06/2001, 07/2004, 07/2006, and 07/2011.
  • Certified Field Trainer for USIS, January 28, 2005
  • Federal Credentialed for Office of Personnel Management (OPM), U.S. Customs and Border Protection (CBP) and Immigration and Customs Enforcement (ICE)
  • Private Investigator, Texas Department of Public Safety Reg#130784
Professional Affiliations
  • Volunteer Catholic Youth Organization (CYO) - High School Students: Supervised High School Students for a period of two years during weekly meetings, church activities. Conduct and organize student and parent involvement activities. Keep records and prepare required reports.
  • Performed routine bookkeeping.
  • Volunteer Teacher Aide for third grade CCD classes preparing for first communion-Assist in the instruction of students under direct supervision of teacher. Conduct instructional exercises assigned by the teacher
  • Worked with individual students or small groups setting. Assist teacher in preparing instructional materials and classroom displays. Help maintain neat and orderly classroom.
  • Lector- Catholic Church
  • Assistant to Director of Activities at Catholic Church
Skills

Type 60 WPM, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multi-Task Management, Organizational Skills, Investigations, and Case Management.

Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Self Employed
  • US Investigation Services
  • Texas Department of Human Services
  • Texas Oncology
  • Heart Clinic
  • Snelling Personnel Agency
  • Randall P. Crane
  • Smith Reagan Insurance

School Attended

  • SAN BENITO HIGH SCHOOL
  • TEXAS STATE TECHNICAL COLLEGE
  • TEXAS SOUTHMOST COLLEGE
  • UNIVERSITY OF TEXAS AT PAN AMERICAN

Job Titles Held:

  • Housing and Resident Services Owner
  • Senior Investigator (home based)
  • Texas Works Advisor
  • Medical Receptionist
  • Medical Receptionists and Hospital Billing Clerk
  • Receptionist
  • Real Estate Secretary
  • Secretary/Filing Clerk

Degrees

  • High School Diploma : Education 1988
    Secretary
    Legal Secretary
    Social Work

Similar Resumes

View All
Resident-Services-Assistant-resume-sample

Resident Services Assistant

Columbia Housing

Blythewood, South Carolina