Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Career Overview
Seeking to change careers with a position that will enable me to use my strong interpersonal skills, ability to multi task, organizational skills, enthusiasm, motivation, and ability to adapt and help people.
Core Strengths
Strong organizational skills
Creative problem solver
Courteous demeanor
Adaptive team player
Excellent customer service
Time management
Accomplishments
Certified Field Trainer for USIS, January 28, 2005. Successfully trained and certified field investigators
CBP/ICE Liaison for San Antonio District responsible for policy and procedure coordination and training of field investigators from 04/2008 to 08/2010
17 years of case management experience, interviewing, investigation, research, reporting, planning, and scheduling.
Consistently produced over 95% timeliness
Work Experience
07/2013 to CurrentHousing and Resident Services OwnerCare New England Health System | Cranston, RI,
Manage property and insure property is properly maintained
Monitor and enforce the terms of lease agreement
Maintain budgets Developing and Overseeing Expenditure Controlling procurement and expenditure costs
Oversee maintenance; Appoint contractors and monitor their work
Collect rent, Issue Invoices, and manage records
Resolve disputes and solve problems efficiently
Sound knowledge of rentals, occupancy costs and competitor activity
06/2001 to 07/2013Senior Investigator (home based)Evangelical Lutheran Good Samaritan Society | Hot Springs Village, AR,
Conducted extensive and complex federal background investigations for the U.S. Office of Personnel Management, U.S. Customs and Border Protection and Immigration and Customs Enforcement with the ability to meet deadlines
Conducted extensive investigations, performing independently the full range of investigative functions including planning, fact-finding and reporting of results
Conducted reviews of relevant records to include Bureau of Vital Statistics, education, employment, police, court, security, and medical to elicit information pertinent to the background of the subject of investigation
Conducted neighborhood inquiries, and developed/reference interviews such as former spouses, and conduct a personal subject interview
Interviewed Medical personnel, as applicable, and obtain pertinent documents to support written commentary
Resolved issues or omissions in facts of evidence to federal guidelines
Obtained standard release forms and statements regarding any derogatory information developed or provided by the Subject;
Prepared Reports of Investigations from information collected during the investigation and submit through the government Internet via computer
Analyzed statements or responses made by Subjects or other interviewees for their substance, and for inferences, suggestions, or implications that underlying issues are involved
Recognized nonverbal responses or reactions suggestive of the requirements for additional questions
Exercised sound judgment and discretion
Served as CBP/ICE Liaison by assisting, assessing, and planning Investigators Training and Remedial for entire San Antonio District composed of Rio Grande Valley, Laredo, Corpus Christi, San Antonio, and Houston.
Participated as a Trainer and provide mentoring and training in order to meet quality assurance efforts by reviewing new investigator work assignments
Produced on various occasions 100% Quality Initiatives on my cases; and
Produced above 90% on Production on various occasions
06/1996 to 06/2001Texas Works AdvisorTexas Department Of Human Services | City, STATE,
Performed varied typing tasks in the preparation of correspondence, forms, reports, etc., for six (6) social workers, customers, and other entities
Responsible for updated handbooks, policy manuals, and other documents as assigned
Reviewed, validated and processed a variety of complex documents, data, reports and other materials requiring specialized knowledge
Responsible for collecting, inputting, reconciling data, funds or inventories and preparing appropriate reports
Utilized department-specific and statewide specialized and general computer systems for data access, input, retrieval, purchasing, inventory, etc.
Assisted supervisor in performing quality control duties to ensure compliance with policies and procedures
Maintained a variety of files and records and releases information according to the States policies and procedures while maintaining confidentiality of records
Performed other duties as assigned. Interviewed applicants on a daily basis and conduct eligibility of governmental assistance of Food Stamps, Medicaid, and Temporary Assistance for Needy Families while applying policy and procedures as authorized by state laws
Scheduled 280 clients seeing approximately 80 to 100 clients a month. These clients are seen every 3 to 6 months and must verify household status, citizenship, resources, deprivation, income, deductions, and management's status through source interviews
Additionally cleared changes, special review, special assignments, new hire reports, and refer clients to designated community resource for additional assistance to include fraud referrals if necessary. All cases were completed accurately and timely without any case errors and entered into the appropriate computer template; and
Produced 98% timeliness in meeting critical dates.
11/1995 to 06/1996Medical ReceptionistTexas Oncology | City, STATE,
Greeted patients; answered phones, Screened calls and took reliable messages
Handled incoming and outgoing mail
Prepared electronic and written correspondence
Scheduled appointments for two oncologists
Obtained and documented medical insurance information; and
Maintained patient records
10/1993 to 10/1995Medical Receptionists and Hospital Billing ClerkHeart Clinic | City, STATE,
Responsible for scheduling patient follow up appointments for six cardiologists
Scheduled appointments. Approximately 80-100 patients per day would be seen
Completed patient referrals to appropriate medical offices or hospitals
Answered multi-line telephone, prepared new charts for patients, kept a death certificate log, confirmed and rescheduled patients on a daily basis
Trained new employees as medical receptionist
Thereafter, promoted within a year to Hospital Billing department where I was responsible in keeping echo cardiograms/ stress test report fees administered at hospital by cardiologist and submit them for billing;
Maintained a log of patients to be seen by all cardiologists and distribute list to cardiologist for their hospital rounds.
07/1993 to 10/1993ReceptionistSnelling Personnel Agency | City, STATE,
Responsible for answering four-multi line telephone, took messages, and greeted clients
Filed and screened applicants that would meet job order and present them to the manager for approval
Prepared ads for job positions to be printed in the newspaper, and
Searched for applicable candidates and faxed resumes to job orders
03/1991 to 07/1993Real Estate SecretaryRandall P. Crane | City, STATE,
Contributed in real estate laws and transactions
Completed real estate closings
Answered phone and emails, took reliable messages, and routed to appropriate staff
Answered clients questions and scheduled appointments
Drafted and edited various real estate documents such as purchase and sale contracts, leases, sales documents, letters of intent, exhibits and closings
Assist Legal Assistants as needed
Ensured handbooks, policy manuals, and other documents as assigned were filed appropriately
Performed other duties assigned within the scope of the job classification
1988 to 03/1991Secretary/Filing ClerkSmith Reagan Insurance | City, STATE,
Received, stored, and issued supplies
Performed routine bookkeeping tasks including simple arithmetic operations to maintain budget records.
Prepared and made cash deposits for activity account(s)
Sorted, distributed, or delivered mail and other documents
Created and maintained highly efficient filing system; and
Answered a six-multi line telephone system
Educational Background
Expected in 1988High School Diploma | EducationSAN BENITO HIGH SCHOOL, San Benito, TXGPA:
Member of Future Secretary Association SAN BENITO HIGH SCHOOL
HS Diploma
Expected in | SecretaryTEXAS STATE TECHNICAL COLLEGE, San Benito, TXGPA:
Undergraduate, Secretary
SEP '90 - DEC '01|GPA: 3.30|67 Credit Completed
Expected in | Legal SecretaryTEXAS SOUTHMOST COLLEGE, San Benito, TXGPA:
Undergraduate-Legal Secretary
AUG '88 - APR '03 |GPA: 3.04|83 Credits Completed.
Expected in | Social WorkUNIVERSITY OF TEXAS AT PAN AMERICAN, San Benito, TXGPA:
Undergraduate-Social Work
SEP '03 - JUL '04|GPA: 3.25|12 Credit Completed
Certifications
SECURITY CLEARANCE; Active Top Secret Security Clearance after a Single Scope Background Investigation (SSBI). Security Clearances were conducted on 06/2001, 07/2004, 07/2006, and 07/2011.
Certified Field Trainer for USIS, January 28, 2005
Federal Credentialed for Office of Personnel Management (OPM), U.S. Customs and Border Protection (CBP) and Immigration and Customs Enforcement (ICE)
Private Investigator, Texas Department of Public Safety Reg#130784
Professional Affiliations
Volunteer Catholic Youth Organization (CYO) - High School Students: Supervised High School Students for a period of two years during weekly meetings, church activities. Conduct and organize student and parent involvement activities. Keep records and prepare required reports.
Performed routine bookkeeping.
Volunteer Teacher Aide for third grade CCD classes preparing for first communion-Assist in the instruction of students under direct supervision of teacher. Conduct instructional exercises assigned by the teacher
Worked with individual students or small groups setting. Assist teacher in preparing instructional materials and classroom displays. Help maintain neat and orderly classroom.
Lector- Catholic Church
Assistant to Director of Activities at Catholic Church
Skills
Type 60 WPM, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multi-Task Management, Organizational Skills, Investigations, and Case Management.
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