Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Career Overview
Seeking to change careers with a position that will enable me to use my strong interpersonal skills, ability to multi task, organizational skills, enthusiasm, motivation, and ability to adapt and help people.
Core Strengths
  • Strong organizational skills
  • Creative problem solver
  • Courteous demeanor
  • Adaptive team player
  • Excellent customer service
  • Time management
  • Certified Field Trainer for USIS, January 28, 2005. Successfully trained and certified field investigators
  • CBP/ICE Liaison for San Antonio District responsible for policy and procedure coordination and training of field investigators from 04/2008 to 08/2010
  • 17 years of case management experience, interviewing, investigation, research, reporting, planning, and scheduling.
  • Consistently produced over 95% timeliness
Work Experience
07/2013 to Current Housing and Resident Services Owner Care New England Health System | Cranston, RI,
  • Manage property and insure property is properly maintained
  • Monitor and enforce the terms of lease agreement
  • Maintain budgets Developing and Overseeing Expenditure Controlling procurement and expenditure costs
  • Oversee maintenance; Appoint contractors and monitor their work
  • Collect rent, Issue Invoices, and manage records
  • Resolve disputes and solve problems efficiently
  • Sound knowledge of rentals, occupancy costs and competitor activity
06/2001 to 07/2013 Senior Investigator (home based) Evangelical Lutheran Good Samaritan Society | Hot Springs Village, AR,
  • Conducted extensive and complex federal background investigations for the U.S. Office of Personnel Management, U.S. Customs and Border Protection and Immigration and Customs Enforcement with the ability to meet deadlines
  • Conducted extensive investigations, performing independently the full range of investigative functions including planning, fact-finding and reporting of results
  • Conducted reviews of relevant records to include Bureau of Vital Statistics, education, employment, police, court, security, and medical to elicit information pertinent to the background of the subject of investigation
  • Conducted neighborhood inquiries, and developed/reference interviews such as former spouses, and conduct a personal subject interview
  • Interviewed Medical personnel, as applicable, and obtain pertinent documents to support written commentary
  • Resolved issues or omissions in facts of evidence to federal guidelines
  • Obtained standard release forms and statements regarding any derogatory information developed or provided by the Subject;
  • Prepared Reports of Investigations from information collected during the investigation and submit through the government Internet via computer
  • Analyzed statements or responses made by Subjects or other interviewees for their substance, and for inferences, suggestions, or implications that underlying issues are involved
  • Recognized nonverbal responses or reactions suggestive of the requirements for additional questions
  • Exercised sound judgment and discretion
  • Served as CBP/ICE Liaison by assisting, assessing, and planning Investigators Training and Remedial for entire San Antonio District composed of Rio Grande Valley, Laredo, Corpus Christi, San Antonio, and Houston.
  • Participated as a Trainer and provide mentoring and training in order to meet quality assurance efforts by reviewing new investigator work assignments
  • Produced on various occasions 100% Quality Initiatives on my cases; and
  • Produced above 90% on Production on various occasions
06/1996 to 06/2001 Texas Works Advisor Texas Department Of Human Services | City, STATE,
  • Performed varied typing tasks in the preparation of correspondence, forms, reports, etc., for six (6) social workers, customers, and other entities
  • Responsible for updated handbooks, policy manuals, and other documents as assigned
  • Reviewed, validated and processed a variety of complex documents, data, reports and other materials requiring specialized knowledge
  • Responsible for collecting, inputting, reconciling data, funds or inventories and preparing appropriate reports
  • Utilized department-specific and statewide specialized and general computer systems for data access, input, retrieval, purchasing, inventory, etc.
  • Assisted supervisor in performing quality control duties to ensure compliance with policies and procedures
  • Maintained a variety of files and records and releases information according to the States policies and procedures while maintaining confidentiality of records
  • Performed other duties as assigned. Interviewed applicants on a daily basis and conduct eligibility of governmental assistance of Food Stamps, Medicaid, and Temporary Assistance for Needy Families while applying policy and procedures as authorized by state laws
  • Scheduled 280 clients seeing approximately 80 to 100 clients a month. These clients are seen every 3 to 6 months and must verify household status, citizenship, resources, deprivation, income, deductions, and management's status through source interviews
  • Additionally cleared changes, special review, special assignments, new hire reports, and refer clients to designated community resource for additional assistance to include fraud referrals if necessary. All cases were completed accurately and timely without any case errors and entered into the appropriate computer template; and
  • Produced 98% timeliness in meeting critical dates.
11/1995 to 06/1996 Medical Receptionist Texas Oncology | City, STATE,
  • Greeted patients; answered phones, Screened calls and took reliable messages
  • Handled incoming and outgoing mail
  • Prepared electronic and written correspondence
  • Scheduled appointments for two oncologists
  • Obtained and documented medical insurance information; and
  • Maintained patient records
10/1993 to 10/1995 Medical Receptionists and Hospital Billing Clerk Heart Clinic | City, STATE,
  • Responsible for scheduling patient follow up appointments for six cardiologists
  • Scheduled appointments. Approximately 80-100 patients per day would be seen
  • Completed patient referrals to appropriate medical offices or hospitals
  • Answered multi-line telephone, prepared new charts for patients, kept a death certificate log, confirmed and rescheduled patients on a daily basis
  • Trained new employees as medical receptionist
  • Thereafter, promoted within a year to Hospital Billing department where I was responsible in keeping echo cardiograms/ stress test report fees administered at hospital by cardiologist and submit them for billing;
  • Maintained a log of patients to be seen by all cardiologists and distribute list to cardiologist for their hospital rounds.
07/1993 to 10/1993 Receptionist Snelling Personnel Agency | City, STATE,
  • Responsible for answering four-multi line telephone, took messages, and greeted clients
  • Filed and screened applicants that would meet job order and present them to the manager for approval
  • Prepared ads for job positions to be printed in the newspaper, and
  • Searched for applicable candidates and faxed resumes to job orders
03/1991 to 07/1993 Real Estate Secretary Randall P. Crane | City, STATE,
  • Contributed in real estate laws and transactions
  • Completed real estate closings
  • Answered phone and emails, took reliable messages, and routed to appropriate staff
  • Answered clients questions and scheduled appointments
  • Drafted and edited various real estate documents such as purchase and sale contracts, leases, sales documents, letters of intent, exhibits and closings
  • Assist Legal Assistants as needed
  • Ensured handbooks, policy manuals, and other documents as assigned were filed appropriately
  • Performed other duties assigned within the scope of the job classification
1988 to 03/1991 Secretary/Filing Clerk Smith Reagan Insurance | City, STATE,
  • Received, stored, and issued supplies
  • Performed routine bookkeeping tasks including simple arithmetic operations to maintain budget records.
  • Prepared and made cash deposits for activity account(s)
  • Sorted, distributed, or delivered mail and other documents
  • Created and maintained highly efficient filing system; and
  • Answered a six-multi line telephone system
Educational Background
Expected in 1988 High School Diploma | Education SAN BENITO HIGH SCHOOL, San Benito, TX GPA:

Member of Future Secretary Association SAN BENITO HIGH SCHOOL

HS Diploma

Expected in | Secretary TEXAS STATE TECHNICAL COLLEGE, San Benito, TX GPA:

Undergraduate, Secretary

SEP '90 - DEC '01|GPA: 3.30|67 Credit Completed

Expected in | Legal Secretary TEXAS SOUTHMOST COLLEGE, San Benito, TX GPA:

Undergraduate-Legal Secretary

AUG '88 - APR '03 |GPA: 3.04|83 Credits Completed.

Expected in | Social Work UNIVERSITY OF TEXAS AT PAN AMERICAN, San Benito, TX GPA:

Undergraduate-Social Work

SEP '03 - JUL '04|GPA: 3.25|12 Credit Completed

  • SECURITY CLEARANCE; Active Top Secret Security Clearance after a Single Scope Background Investigation (SSBI). Security Clearances were conducted on 06/2001, 07/2004, 07/2006, and 07/2011.
  • Certified Field Trainer for USIS, January 28, 2005
  • Federal Credentialed for Office of Personnel Management (OPM), U.S. Customs and Border Protection (CBP) and Immigration and Customs Enforcement (ICE)
  • Private Investigator, Texas Department of Public Safety Reg#130784
Professional Affiliations
  • Volunteer Catholic Youth Organization (CYO) - High School Students: Supervised High School Students for a period of two years during weekly meetings, church activities. Conduct and organize student and parent involvement activities. Keep records and prepare required reports.
  • Performed routine bookkeeping.
  • Volunteer Teacher Aide for third grade CCD classes preparing for first communion-Assist in the instruction of students under direct supervision of teacher. Conduct instructional exercises assigned by the teacher
  • Worked with individual students or small groups setting. Assist teacher in preparing instructional materials and classroom displays. Help maintain neat and orderly classroom.
  • Lector- Catholic Church
  • Assistant to Director of Activities at Catholic Church

Type 60 WPM, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multi-Task Management, Organizational Skills, Investigations, and Case Management.

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Resume Overview

School Attended


Job Titles Held:

  • Housing and Resident Services Owner
  • Senior Investigator (home based)
  • Texas Works Advisor
  • Medical Receptionist
  • Medical Receptionists and Hospital Billing Clerk
  • Receptionist
  • Real Estate Secretary
  • Secretary/Filing Clerk


  • High School Diploma

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