Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Forward-thinking Analyst offering 10-years of experience with landlord/tenant related policies and legislation. Problem-solving professional, well-versed in diverse Rent Stabilization laws and regulations with proficiency in responding to questions and issues effectively and with composure.

High level of experience and proficiency in Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Teams, Adobe Acrobat, Elite Housing Software, FileMaker and other professional software.

  • Information gathering
  • Excellent work ethic
  • Flexible & Adaptable
  • Policies and procedure Development
  • Operations management
  • Knowledge of Rent Control/Stabilization Laws
  • Analytical skills
  • Critical thinking
  • Tenant rights
  • Lean Six Sigma
Work History
01/2019 to Current HOUSING ANALYST New York University | Brooklyn, NY,
  • Worked with City Council, City Management and Attorneys to develop the Rental Rights Program, a Glendale tenant and landlord protection program similar to Rent Stabilization;
  • Oversee operations of Rental Rights Program including training and supervising staff, maintaining budget, developing marketing and outreach strategy, maintaining program webpage, and resolve problems and complaints regarding program activities by mediating issues between landlords and tenants;
  • Facilitates regular meetings with staff to discuss cases; review dispute cases and determine action to be taken; conducts case follow ups;
  • Analyzed new legislation such as AB 1482 to insure correct implementation and compliance; Insured that local ordinances and state legislation coexist without conflict;
  • Successful gathered, compiled, and analyzed information related to major Housing issues in order to successfully implement of new legislation such as AB 111;
  • Manage program cost, schedule, quality, performance, processes and subcontract activities as it relates to Vista Grande Court affordable housing project to insure developers stayed within budget and complied with established plans;
  • Researched existing ordinances and policy’s in order to provide guidance in the development of Inclusionary Zoning Ordinance;
  • Create and plan marketing strategies and objectives as needed for various programs; Develop educational material that was provided to over 90,000 Glendale residents regarding landlord and tenant rights and responsibilities, COVID-19 and AB 1482;
  • Prepare summary reports or memorandum with recommendations for informed decision making;
  • Complete accurate, detailed analysis and identify key issues, gaps and needs to formulate new programs such as Emergency Non-Recurring Rental Assistance Program, Low Income Student Rental Assistance Program, Attorney Fee Assistance among others;
  • Developed and executed in-person application process for the “Monthly Housing Subsidy Program.” Oversaw 45 employee/volunteer team while coordinating with multiple departments to ensure quick and smooth enrollment of over 5000 applicants;
  • Created policies and procedures for “Monthly Housing Subsidy Program,” to insure fair and efficient process for enrolling applicants into the program.
  • Created guidelines and insured staff was properly trained to administer program;
  • Manage staff, 7.2 million budget, and overall operations of “Monthly Housing Subsidy Program,” to ensure the 1,000 seniors the program serves were being served in a timely manner and within budget;
  • Created streamlined process for assisting “Monthly Housing Subsidy Program” applicants when COVID-19 stay at home orders impacted day-to-day operation.
  • Documented procedures and business processes and shared information with appropriate stakeholders;
  • Identified and resolved problems through root cause analysis and research;
  • Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
01/2016 to 01/2019 HOUSING ASSOCIATE Associated Catholic Charities | Sparks, MD,
  • Investigated potential violations of City tenant protection ordinances; gathered evidence, provided referrals and calculated relocation assistance; sent out notices to landlords and tenants of potential violations and/or new changes in legislation;
  • Developed and maintained record keeping system to track residential property policy violations such as illegal evictions;
  • Independently managed several aspects of the Section 8 Portability Payments Program to ensure payments received are current by researching discrepancies and working with multiple departments and municipalities to audit payments, maintain detailed record of findings and apply appropriate billing action;
  • Used various programs to prepare charts, spreadsheets, graphs and statistical breakdowns and provide references for management to resolve City of Glendale’s housing needs.
  • Prepared content used in reports for City Council, numerous staff and departments; Researched, monitored and recommended changes to ordinance, regulations, policies; conducted extensive research on municipalities with Rent Stabilization ordinances and prepared report for City Managers and Council.
  • Planed, organized, directed and coordinated various program activities; reviewed work both in progress and upon completion to ensure compliance with department policy, standards and directions;
01/2013 to 01/2016 Hourly Employee Advance Auto Parts | Las Vegas, NV,
  • Conducted research on Federal, State and local ordinances, policies, regulations and other municipal focuses to determine appropriate strategies to invest in as it relates to affordable Housing programs and services;
  • Analyzed proposed program policies, reports, findings and data to present to managers for informed action and decision making;
  • Answered inquiries regarding the Housing Choice Voucher Program and explained departmental policies, procedures and regulations to prospective and current clients;
  • Assisted in maintaining records; collecting data and entering information into computer system;
  • Represented the City and served as liaison at various events; set up booths and other stations to market City programs, including the Section 8/Housing Choice Voucher program, affordable housing programs and homeless service programs.
  • Provided information regarding housing programs, including: responding to requests/questions; provided referrals;
  • Listened to residents needs and desires to identify and recommend optimal services; Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Utilized Homeless Management Information System (HMIS) program to conduct searches and identify homeless clients and their needs.
  • Administered annual Homeless Count by organizing volunteers, creating maps, working with special service agencies to collect donations.
  • Prepared statistical data and reports related to homelessness in Glendale and Community Development and Block Grant (CDBG) agencies to be presented to Glendale City Council.
Expected in 06/2019 Bachelor of Arts | Business Management John F Kennedy University, Pleasant Hill, CA GPA:
Expected in 06/2016 Associate of Arts | Business Administration Patten University, Oakland, CA GPA:

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