Excellent oral, written and training communication skills with over 17 years of experience with hotel and gas station management. Strong analytical skills including trend analysis and the ability to develop new tactics to resolve problems. Positive, energetic, upbeat approach to employee relations and guest complaints. Remarkable ability to ensure proper selection, training, and counseling of all employees.Great ability to ensure professional, positive employee attitude and attentiveness. Exceptional ability to promote good employee communication through feedback, oral and written communication, and excellent training.
English, Hindi, and Gujarati
10/2006 to Current
Hotel Management TraineeSuper 8 – Hardeeville, Sc
As a hotel management trainee, I supervised staff in a hotel, assisted supervising hotel manager with interviewing new employees, and learned how to successfully manage a four-star hotel.
Also, successfully tracked costs and provided hotel administration and ensured staff provided exceptional customer service to guests.
Ensured the hotel management followed brand standards per the franchise, by following guidelines given and implementing change where needed Drove Sales by reaching out to the top companies in the area and reporting to the national sales team, also watched the competitor hotels and the corporate crew coming in the area.
Drove STR Report results, managing weekday vs weekday business in our comp set, making sure the hotel management drove results where they needed to be developed for the staff a weekly rate shop of comp-set ensuring we don't miss the opportunity or gain extra when we can to drive ADR + RevPar.
Developed and Tracked Guest Satisfaction records, from managing daily – on each shift, each is required to call back guest and report and issues into the log, and turn in at the end of the shift.
Management benefited when we could on community involvement at the local CVB or Chamber of Commerce to partner and drive business, kept up with what's happening and shared the news with the other hotel GM's.
Developed with the Hotel Management – Forecast for Business, Budgeting from last year, managing monthly checkbook and allowance.
Built Staff with setting goals on company loyalty enrollments, ADR growth throughout the day was tracked, ensuring they understand the perfect sell – when we can reach the goal, managing rooms.
Planned meetings with Head Housekeeping & Maintenance on a weekly basis and showed hotel management the power of communication and working together as a team.
06/2001 to 09/2006
ManagerRaceway – Jacksonville, FL
Conducted continuous stocktaking to maintain proper inventory standards.
Responsible for receiving and checking the accuracy and inspection all deliveries.
Managed the back office, generated and dispatched daily reports to the head office.
Recruited and trained new employees to and above company standards.
Ensured that the sales floor and the bathrooms were clean and well kept.
Encouraged and practiced good security methods and procedures with associates for the protection of employees and customers.
Promoted and demonstrated good work ethic and team leadership qualities.
11/1997 to 04/2001
Assistant ManagerHoliday Inn Express – Elberton, GA
Responsible for all household staff.
Deputized in Management's absence.
Completed such aspects of general administration, e.g.
weekly stock and consumption account, bed book, guest list etc, as required by Management.
Prepared all household staff roles and duties, excluding kitchen.
Ensure that the hotel operates to the standards required management.
In liaison with the management, completed the induction of all new household staff.
Ensure that all household staff complies with hotel's policies, e.g.
fire, safety precautions etc.
Supervised and assisted the management in the service of meals.