LiveCareer-Resume

hotel management trainee resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Experience
Hotel Management Trainee, 01/2022 to Current
Csm CorporationScottsdale, AZ,
  • Managed reservations and fielded inquiries for $25 million annual revenue hotels.

Leisure Reservations Agent

  • Attended to guest preferences and resolved issues by actively listening to understand individual needs and working with various department staff to provide effective solutions.
  • Assisted customers via phone by providing confirmations, answering questions and offering general information.
  • Reserved rooms, changed reservations and added special request notes to reservations electronically in reservations system, Opera.
  • Boosted bookings using detailed knowledge of facility, services and offerings when closing reservations for customers.

Group Reservations Coordinator

  • Booked large groups of people for weddings, seminars, conferences and other events and offered best available room rates.
  • Collaborated with sales department to arrange large group hotel bookings for destination weddings and other events.

Reservations Supervisor

  • Trained and supervised staff such as Leisure Reservations and Group Reservations.
  • Mentored newly hired employees by explaining tactics for building sales pipelines.
  • Evaluated performance of 10 employees and offered tactful feedback to improve performance, productivity and customer service.
  • Assisted reservation agents by listening in on customer calls and suggesting techniques to close sales.
  • Kept accurate knowledge of types of rooms available at various resort locations.
  • Reviewed customer complaints to determine appropriate methods for resolution.
Front Desk Receptionist, 09/2021 to 12/2022
VacasaLa Push, WA,
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
Hostess, 06/2019 to 09/2019
Jones Lange Lasalle Inc.Abilene, TX,
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Escorted guests to seating area, furnished menus and highlighted daily specials. Around 300 covers daily.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
Travel Agent Trainee, 07/2018 to 08/2022
Crucerator.comCity, STATE,
  • Researched and created memorable and exquisite travel itineraries for high-level clients, celebrities, politicians and business executives.
  • Enhanced customer satisfaction ratings, researching travel options, negotiating rates, presenting best deals and resolving issues efficiently.
  • Asked open-ended questions to best understand client needs and determine best travel offerings.
  • Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.
  • Explained benefits of purchasing travel insurance with clients.
Tour Guide , 02/2017 to 05/2017
Turismo De A CoruñaCity, STATE,
  • Delivered information through narratives throughout A Coruña's mediaval town and Tower of Hercules, relaying lesser-known stories for interest.
  • Facilitated tours to school groups of up to 25.
  • Kept safety of group members at high level by pointing out cracked sidewalks, bad lighting and steps and provided assistance.
  • Entertained visitors and tourists with various props and signs to maximize engagement.
  • Researched topics that pertained to tour locations, adding such information to scripts.
Summary

Gifted professional with drive to provide remarkable service. True people person skilled in resolving issues and understanding importance of corporate branding. Proactive and confident Hotel Management Intern with stellar performance history in hospitality management. Customer-focused problem solver when providing guests with solutions to issues and responding promptly to feedback. Successfully motivated employees by mentoring and creating upbeat work atmosphere.

Languages
Spanish:
Native/ Bilingual
Negotiated:
English:
Native/ Bilingual
Negotiated:
French:
Professional
Negotiated:
ASL:
Limited
Negotiated:
Skills
  • Client Consultations
  • Training and Mentoring
  • Special Event Coordination
  • Vendor Sourcing and Relations
  • Operational Systems Monitoring
  • Computer Skills
  • CRM Software
  • Guest Services
  • Problem-Solving
Education and Training
Master of Science: Urban Tourism And Tourist Business Management, Expected in 07/2021 to Universidad De Santiago De Compostela - Santiago De Compostela, Spain,
GPA:
  • Thesis: "Change in tourist behavior due to the coronavirus-19 pandemic"
Bachelor of Science: Tourism, Expected in 07/2020 to Universidad De La Coruña - La Coruña, Spain,
GPA:
  • Honor Roll 2020 on the final thesis project: "Students under a J-1 cultural exchange program working in hotels and restaurants located in Nashville, Tennessee: motivations, culture shock, and cultural exchange with the local population."
  • Completed coursework in Human Resources, Business Development and English in the Workspace.
High School Diploma: , Expected in 06/2016 to Cypress Bay High School - Weston, FL,
GPA:
  • 3.4/4.0 GPA
  • Graduate with over 800 volunteer hours
  • Latinos in Action Vice President in Professionalism Committee 2015-2016
  • Spanish Club Treasurer 2015-2016
  • UNICEF Member 2014-2016
  • DECA Member 2012-2014. Competed in county level presenting a business project.
Certifications
  • Telemarketing, Red Cross - 2020
  • French B1 level, Official Language School - 2019
  • Food Handlers: Allergens and Food Intolerance, Radio ECCA Fundación Canaria - 2017
  • AICE Spanish, Cambridge - 2015
,

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Universidad De Santiago De Compostela
  • Universidad De La Coruña
  • Cypress Bay High School

Job Titles Held:

  • Hotel Management Trainee
  • Front Desk Receptionist
  • Hostess
  • Travel Agent Trainee
  • Tour Guide

Degrees

  • Master of Science
  • Bachelor of Science
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: