Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Highly energetic hotel manager with more than5 years of experience working in hospitality industry. Successful background with mid-range hotels providing unforgettable service to visitors and clients.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving skills.

  • Outstanding communication skills
  • Travel coordination
  • Microsoft Office
  • Interpersonal communications
  • Telephone etiquette
  • Guest experiences
  • Strategic planning and analysis
  • Policy and procedure adherence
  • Reservations management
  • Multitasking abilities
  • Compassion
  • Guest accommodations
  • Inventory Maintenance
  • Unloading Cargo
  • Invoicing
  • Forklift Operation
  • Shipping and Receiving
  • Inventory System
  • Materials transportation
  • Packing and scanning
  • Safety and compliance
  • Vendor relationship management
  • Leadership
  • Bill of Lading
  • Inventory Control
Work History
02/2019 to 01/2020
Hotel Management and Guest Services Sava Senior Care Clawson, MI,

Created data procedures for handling reservations, cancellations and no-shows, reducing errors 90%.

  • Used to enter and maintain up-to-date information for each hotel room and guests.
  • Handled guest complaints and offered complimentary services
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Provided exceptional service and assistance to guests upon check-in.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Increased customer service ratings through personable service.
  • Participated in opening and closing procedures by prepping inventory sheets, balancing inventory to cash and closing out point-of-sale systems.
03/2011 to 10/2016
Personal Care Provider Sunrise Senior Living Decatur, GA,
  • Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
  • Assisted patients with self-administered medications.
  • Documented vitals, behaviors and medications in client medical records.
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Conferred with supervisor to discuss patient condition and medical care.
  • Used Software and Software to maintain records of services performed and apparent condition of patients.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Helped clients manage money, pay bills and shop for groceries or personal items.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Transported individuals to events and activities, medical appointments and shopping trips.
08/2009 to 03/2011
Server Park City Mountain Park City, UT,
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Increased sales significantly by upselling higher-end products to customers.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Cultivated warm relationships with regular customers.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
07/2003 to 09/2007
Shipping and Receiving Parts Associate Mesa Airlines-Maintenance City, STATE,
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
  • Communicated with vendor representatives to resolve damaged shipments and item shortages.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
  • Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
  • Updated database with changes in carrier status.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Completed physical inventory counts each month and also traveled to other Maintenance facilities across the US
  • Adhered to OSHA and FFA policies and procedures to minimize hazards and promote safe work environment.
  • Stocked and managed stock of parts.
  • Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
  • Maintained accurate computer records of materials weights, bill amounts and identified variances.
  • Sorted and delivered materials to different work areas and staff.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Partnered with representatives from different carriers to arrange materials shipments.
09/1998 to 09/2003
Resort Associate Mesa Lakes Resort City, STATE,
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Planned coverage needs and organized services to support incoming special events.
  • Explained details regarding property to acclimate patrons to resort environment.
Expected in
High School GED: General Studies
Colorado Mesa University ( Mesa State College) - Grand Junction, CO

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School Attended

  • Colorado Mesa University ( Mesa State College)

Job Titles Held:

  • Hotel Management and Guest Services
  • Personal Care Provider
  • Server
  • Shipping and Receiving Parts Associate
  • Resort Associate


  • High School GED

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