Highly energetic hotel manager with more than5 years of experience working in hospitality industry. Successful background with mid-range hotels providing unforgettable service to visitors and clients.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving skills.
Skills
Outstanding communication skills
Travel coordination
Microsoft Office
Interpersonal communications
Telephone etiquette
Guest experiences
Strategic planning and analysis
Policy and procedure adherence
Reservations management
Multitasking abilities
Compassion
Guest accommodations
Inventory Maintenance
Unloading Cargo
Invoicing
Forklift Operation
Shipping and Receiving
Inventory System
Materials transportation
Packing and scanning
Safety and compliance
Vendor relationship management
Leadership
Bill of Lading
Inventory Control
Work History
02/2019 to 01/2020
Hotel Management and Guest ServicesSava Senior Care – Clawson, MI,
Created data procedures for handling reservations, cancellations and no-shows, reducing errors 90%.
Used to enter and maintain up-to-date information for each hotel room and guests.
Handled guest complaints and offered complimentary services
Greeted and assisted guests by gathering information pertaining to reservations or requests.
Hired and trained new employees, demonstrating best methods for serving clients and guests.
Provided exceptional service and assistance to guests upon check-in.
Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Increased customer service ratings through personable service.
Participated in opening and closing procedures by prepping inventory sheets, balancing inventory to cash and closing out point-of-sale systems.
03/2011 to 10/2016
Personal Care ProviderSunrise Senior Living – Decatur, GA,
Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
Assisted patients with self-administered medications.
Documented vitals, behaviors and medications in client medical records.
Assisted patients with personal requirements for housekeeping and grooming assistance.
Conferred with supervisor to discuss patient condition and medical care.
Used Software and Software to maintain records of services performed and apparent condition of patients.
Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
Helped clients manage money, pay bills and shop for groceries or personal items.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
Recognized and reported abnormalities or changes in patients' health status to case manager.
Built strong relationships with clients to deliver emotional support and companionship.
Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Transported individuals to events and activities, medical appointments and shopping trips.
08/2009 to 03/2011
ServerPark City Mountain – Park City, UT,
Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Increased sales significantly by upselling higher-end products to customers.
Used slow periods to restock supplies, ice, trays and delivery bags.
Cultivated warm relationships with regular customers.
Noted special patron requests and followed up with kitchen to confirm delivery.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
07/2003 to 09/2007
Shipping and Receiving Parts AssociateMesa Airlines-Maintenance – City, STATE,
Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
Communicated with vendor representatives to resolve damaged shipments and item shortages.
Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
Updated database with changes in carrier status.
Organized storage areas to optimize materials movements and minimize labor hours.
Completed physical inventory counts each month and also traveled to other Maintenance facilities across the US
Adhered to OSHA and FFA policies and procedures to minimize hazards and promote safe work environment.
Stocked and managed stock of parts.
Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
Maintained accurate computer records of materials weights, bill amounts and identified variances.
Sorted and delivered materials to different work areas and staff.
Moved shipment materials to and from designated areas using lift and hand trucks.
Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
Partnered with representatives from different carriers to arrange materials shipments.
09/1998 to 09/2003
Resort AssociateMesa Lakes Resort – City, STATE,
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
Kept accounts in balance and ran daily reports to verify totals.
Planned coverage needs and organized services to support incoming special events.
Explained details regarding property to acclimate patrons to resort environment.
Education
Expected in
High School GED: General Studies Colorado Mesa University ( Mesa State College) - Grand Junction, CO GPA:
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