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Hospitality Team Member Resume Example

Resume Score: 80%

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HOSPITALITY TEAM MEMBER
Professional Summary

Courteous Hospitality Specialist with keen understanding of guest expectations and conflict resolution strategies. Offering [Number] years of experience in managing day-to-day functions in [Number]-room [Type] hotel. Strong communicator dedicated to providing all guests with highest degree of hospitality. Personable Hospitality Specialist with [Number] years of success in guaranteeing customer satisfaction through personable reservation services and attendance to guests' needs. Adept at promptly assisting customers by uncovering preferences. Passionate about providing upbeat and friendly service, resulting in consistent return customers. Driven Hospitality Specialist with talent for maintaining customer satisfaction while assisting with reservations and special requests. Successful in helping customers plan special events through exceptional industry knowledge and catered recommendations for venues and vendors. Flexible with upbeat demeanor and commitment to client satisfaction. Adaptable Hospitality Specialist with [Number] years of experience in setting reservations and promptly helping guests. Focused on providing excellent service by collaborating with teammates to meet the customers' needs. Talented at improving customer service ratings through effective customer communication. Friendly [Job Title] bringing [Number] years of comprehensive experience in [Type] industry. Proven background in improving operational turnaround and strengthening performance levels across all departments. Motivated team player with proficiency in [Software] and [Software]. Meticulous [Job Title] offering [Number] years of experience in guest service environments. Adaptable and energetic coupled with talents in [Skill] and [Skill]. Customer-oriented multitasker pursuing [Type] position with exciting establishment. Friendly and polished [Job Title] offering proven experience in [Type] environments. Accustomed to providing individualized guest service, including managing VIP requests. Proficient in coordinating reservations, updating accounts and promoting customer satisfaction. Energetic Front Desk Assistant with more than [Number] years of experience helping guests with [Task] and [Task]. Talented in planning outings for guests, providing needed resources and creating enjoyable visits. Polite and positive [Job Title] with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations. Charming and poised individual performing various duties, including [Task] and [Task]. Known for having terrific customer engagement, [Skill] and [Skill] skills. Offers dynamic service to patrons and guests.

Skills
  • Customer support
  • Client communication
  • Property management
  • Front office operations
  • Ordering supplies
  • Room preparation
  • Supplier liaison
  • Event Coordination
  • [Language] fluency
  • Securing reservations
  • Time management
  • File management
  • Cash Handling
  • Problem-solving skills
  • Data management
  • Flexible & Adaptable
  • Leadership
Work History
Hospitality Team Member04\2016 - Current
Woodspring SuitePhoenix, AZ
  • Collaborated with maintenance, housekeeping and security teams to resolve requests and issues efficiently.
  • Collaborated with various team members to meet guests' requests.
  • Boosted hotel quality and service scores from by motivating and supporting guest services and housekeeping employees.
  • Offered appropriate reservation options based on expected attendees when coordinating events.
  • Sourced, selected and negotiated with vendors and suppliers, saving $[Amount] across prior year.
  • Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services.
  • Increased customer service ratings significantly through personable service.
  • Filed incident reports and handled inappropriate behavior to document problems and disturbances.
  • Increased revenue by implementing new ideas that resulted in full occupancy [Number] days per week.
Warehouse Sorter02\2015 - 02\216
Desert IndistriesPhoenix, AZ
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Moved and lifted heavy loads of merchandise using [Type] equipment.
  • Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
Package Handler08\2020 - 10\2020
United Parcel ServicePhoenix, AZ
  • Prevented load shifting or damage by using bracing and strapping techniques.
  • Coordinated daily work strategies, following oral and written instructions to properly move and ship products.
  • Kept storage areas organized, clean and secure to fully protect company assets.
  • Assembled, sealed and loaded packages into correct trucks.
  • Sorted items according to its destination.
  • Loaded package containers onto forklifts and transported into packaging areas.
  • Handled inventory control and cycle counting procedures.
Education
High School DiplomaJul 2012
Thunderbird High SchoolPhoenix, AZ
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Woodspring Suite
  • Desert Indistries
  • United Parcel Service

School Attended

  • Thunderbird High School

Job Titles Held:

  • Hospitality Team Member
  • Warehouse Sorter
  • Package Handler

Degrees

  • High School Diploma Jul 2012

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