Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in servicing industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Food Preparation and Safety
  • Inventory control and record keeping
  • Conflict resolution techniques
  • Staff Supervision
  • Training
  • Strategic Planning
  • Employee scheduling
  • Critical thinking
  • Scheduling
  • Team building
  • Planning and Coordination
  • Computer skills
  • Work flow management
  • Lean manufacturing and quality systems
  • Outstanding time management skills
Work History
Hospitality Specialist (Part time), 01/2019 to Current
Sheraton Hotel & ResortsCity, STATE,
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply for daily and weekly progress assessments.
  • Greeted and checked in guests at front desk for appointments.
  • Answered telephone and assisted callers by providing information or directing to appropriate employee.
  • Assisted employees with making copies, sending faxes and filing paperwork.
  • Attended training sessions to stay updated on procedures and services.
  • Closed business daily by organizing front office, shutting down equipment, turning off lights and locking doors.
  • Opened office by unlocking doors, turning on lights and setting up facility for business.
  • Aided customers completing paperwork by explaining instructions and requirements.
  • Maintained clean reception area to promote positive, professional environment for all stakeholders, including frontdesk employees and clients.
  • Increased customer service success rates by quickly resolving issues.
  • Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services.
  • Collaborated with maintenance, housekeeping and security teams to resolve requests and issues efficiently.
  • Greeted and assisted 50 guests every day and gathered information about each reservation.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Filed incident reports and handled inappropriate behavior to document problems and disturbances.
  • Responded to over 75 telephone calls per day to provide information regarding reservations and room vacancies.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Counseling Support Staff, 01/2019 to 01/2020
The Extension, IncCity, STATE,
  • Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
  • Assisted Program Director with group meeting to coordinate team development, activities, and training
  • Communicated with clients on behalf of staff to relay messages and information.
  • Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Referred families to shelters, legal resources and educational programs.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Located, checked in and pulled medical records for patient appointments and incomplete charts.
  • Coordinated front office duties, including customer service, patient scheduling and billing.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Kept abreast of new and developing information in mental health field by regularly attending professional conferences and workshops.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Assisted with event planning, including associated travel and logistical arrangements.
Management Support Staff, 01/1996 to 01/2017
Houston's RestaurantsCity, STATE,
  • Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Conducted hourly rounds to wipe tables, stock utensils, and sweep floor to maintain cleanliness of eating area.
  • Assembled menu items in grill area and monitored warmers to restock inventory.
  • Monitored temperature of cases, shelves and storage areas and reported failures to manager.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Oversaw food preparation and monitored safety protocols.
  • Hired and managed all kitchen staff.
  • Coordinated and organized all restaurant inventory.
  • Worked flexible hours; night, weekend, and holiday shifts
Education
High School Diploma: , Expected in 06/1987
Tift County High School - Tifton, GA
GPA:

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Resume Overview

School Attended

  • Tift County High School

Job Titles Held:

  • Hospitality Specialist (Part time)
  • Counseling Support Staff
  • Management Support Staff

Degrees

  • High School Diploma

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