Knowledgeable and dedicated customer service professional with extensive experience in servicing industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
Food Preparation and Safety
Inventory control and record keeping
Conflict resolution techniques
Staff Supervision
Training
Strategic Planning
Employee scheduling
Critical thinking
Scheduling
Team building
Planning and Coordination
Computer skills
Work flow management
Lean manufacturing and quality systems
Outstanding time management skills
Work History
01/2019 to Current
Hospitality Specialist (Part time)Sheraton Hotel & Resorts – City, STATE,
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply for daily and weekly progress assessments.
Greeted and checked in guests at front desk for appointments.
Answered telephone and assisted callers by providing information or directing to appropriate employee.
Assisted employees with making copies, sending faxes and filing paperwork.
Attended training sessions to stay updated on procedures and services.
Closed business daily by organizing front office, shutting down equipment, turning off lights and locking doors.
Opened office by unlocking doors, turning on lights and setting up facility for business.
Aided customers completing paperwork by explaining instructions and requirements.
Maintained clean reception area to promote positive, professional environment for all stakeholders, including frontdesk employees and clients.
Increased customer service success rates by quickly resolving issues.
Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services.
Collaborated with maintenance, housekeeping and security teams to resolve requests and issues efficiently.
Greeted and assisted 50 guests every day and gathered information about each reservation.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Filed incident reports and handled inappropriate behavior to document problems and disturbances.
Responded to over 75 telephone calls per day to provide information regarding reservations and room vacancies.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
01/2019 to 01/2020
Counseling Support StaffThe Extension, Inc – City, STATE,
Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
Assisted Program Director with group meeting to coordinate team development, activities, and training
Communicated with clients on behalf of staff to relay messages and information.
Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Referred families to shelters, legal resources and educational programs.
Received, recorded and addressed incoming and outgoing communication via telephone and email.
Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
Located, checked in and pulled medical records for patient appointments and incomplete charts.
Coordinated front office duties, including customer service, patient scheduling and billing.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Kept abreast of new and developing information in mental health field by regularly attending professional conferences and workshops.
Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
Assisted with event planning, including associated travel and logistical arrangements.
01/1996 to 01/2017
Management Support StaffHouston's Restaurant – City, STATE,
Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
Immediately resolved issues with patrons by employing careful listening and communication skills.
Conducted hourly rounds to wipe tables, stock utensils, and sweep floor to maintain cleanliness of eating area.
Assembled menu items in grill area and monitored warmers to restock inventory.
Monitored temperature of cases, shelves and storage areas and reported failures to manager.
Supervised all areas of restaurant to keep it clean and well-maintained.
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Oversaw food preparation and monitored safety protocols.
Hired and managed all kitchen staff.
Coordinated and organized all restaurant inventory.
Worked flexible hours; night, weekend, and holiday shifts
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
Education
Expected in 05/1987
High School Diploma: Tift County High School - Tifton, GA GPA:
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