LiveCareer-Resume

hospitality specialist resume example with 15+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Hardworking Customer Service Representative with 10 years of experience working with embroidery. Trained in project and time management with extensive knowledge of shiping and handling and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Skills
  • Cleaning
  • Scheduling
  • Cash Handling
  • Budgeting
  • Sales
  • Guest Services
  • Event Planning
  • Repair
  • Meal Planning
  • Meal Preparation
  • Food Safety
  • Quality Management
  • Cash Register Operation
  • Equipment Cleaning
  • Marketing Materials
Education
Nathan Hale High School Seattle, WA Expected in 05/1999 High School Diploma : - GPA :
  • Graduated with 3.7 GPA
Work History
Cushman & Wakefield - Hospitality Specialist
Erlanger, KY, 09/2019 - 02/2020
  • Increased customer service ratings by 60% through personable service.
  • Greeted approximately 100 guests per day to provide information about hotel's facilities and services.
  • Greeted and assisted 100 guests every day by gathering information about each reservation or request.
  • Secured special reservations by phone and on site for guests.
  • Drove team revenue totals by bringing in over $[Amount] in sales.
  • Handled over 40 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded to customer requests for products, services and company information.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Snugz Usa - Machine Operator
West Jordan, UT, 06/2019 - 09/2019
  • Operated machine equipment safely and efficiently with team of 6 employees.
  • Set up and ran machinery to produce exceptional products for packaging unlimited needs.
  • Manually set up machinery and equipment.
  • Updated daily production logs with timely and accurate information, regularly informing management of special incidents or non-conformance issues.
  • Maintained machines within work area, complying with company and OSHA safety rules and regulations.
  • Maintained equipment performance by completing routine maintenance actions such as lubricating and cleaning components.
  • Set appropriate stops and guides to specified lengths as indicated by scale, rule or template.
  • Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
  • Set up and operated various machine tools and jigs to produce precision parts, maintaining awareness of approximate job completion times.
  • Tended operating machinery to identify equipment malfunctions and locate sources of product defects.
  • Assessed equipment after each production run, performing preventive maintenance to keep machines running smoothly.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for product
  • Set accurate feed rates and trimming protocols to maintain efficient production and meet schedule demands.
Tyndale Usa - 2K Teacher
Pipersville, PA, 03/2017 - 06/2018
  • Fostered team collaboration between students through group projects.
  • Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Evaluated and revised lesson plans and course content to facilitate and moderate classroom discussions and student centered learning.
  • Supported student teachers by mentoring on classroom management, lesson planning and activity organization.
  • Developed fundraisers and completed grant documentation to raise money for district.
  • Instructed 12 students in principles, concepts and in-depth subject matter.
  • Devised and implemented strategies to create and maintain cohesive school community within virtual classroom setting.
  • Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
  • Planned and implemented integrated Social Studies lessons to meet national standards.
  • Completed and filed all necessary paperwork for classroom activities, including meal count sheets and attendance logs.
  • Designed dynamic lesson plans based on student interest.
  • Supervised learning groups of students in classroom stations.
  • Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.
  • Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives in all areas.
  • Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities.
  • Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
  • Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
  • Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
  • Graded and evaluated student assignments, papers and course work.
  • Developed and taught lessons on relevant children's books, poems, movies and themes to promote student interest of Children's Literature as avenue of study.
  • Incorporated multiple types of teaching strategies into classroom including sign language.
Hawkins - Trimmer
City, STATE, 07/1997 - 10/2010
  • Interpreted job site supervisor's orders and technical documentation to complete accurate work.
  • Learned how to complete invoices and shipping and handling with minimal supervision, contributing to successful sales.
  • Maintained safety practices and quality controls at all times.
  • Trimmed unwanted materials off desirable garmets.
  • Updated logs with production numbers and submitted reports.
  • Contributed to team results in fast-paced environments.
  • Used hand tools to complete delicate work.
  • Organized materials, tools and equipment to supply team members.
  • Ran high-speed machinery, including mold machines, grinders and cutters.
  • Operated POS system to complete cash and credit card transactions.
  • Decontaminated work areas using sprayers to apply cleaning and disinfecting solutions.
  • Priced orders daily by correctly wrapping, weighing and labeling.
  • Increased sales by educating customers on preparation and overall choices.
  • Performed meat inspections and checked temperature environment to maximize food safety.
  • Passed inspections by closely adhering to safety and cleanliness standards and company processes.
  • Prepared and customized orders, requests and wholesale services daily.

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Resume Overview

School Attended

  • Nathan Hale High School

Job Titles Held:

  • Hospitality Specialist
  • Machine Operator
  • 2K Teacher
  • Trimmer

Degrees

  • High School Diploma

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