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Hospitality Specialist Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

 In addition to completing thirty years of dedicated service with Pierce County Government, I was also involved with the art of hospitality.

 I am very proactive with 10 years of experience in team leadership in the restaurant and hospitality industries. My Background includes sales and marketing, front and back-of-the-house operations. As a professional vocalist/entertainer, I am very involved with my community.
Skills

 Analytical thinking, planning.
• Strong verbal and personal communication skills.
• Accuracy and Attention to details.
• Organization and prioritization skills.
• Problem analysis, use of judgment and ability to solve problems efficiently.
• Adaptability and ability to work under pressure
• Initiator

• Self motivated, initiative, high level of energy.
• Verbal communication skills.
• Decision making, critical thinking, organizing and planning.
• Tolerant and flexible to different situations.
• Strong communication skills
• Problem analysis and problem solving
• Organizational skills and customer service orientation

Education
Tacoma Community College Tacoma, WA Expected in 1994 : Liberal Arts - Bridge Program (2 Yr Program) - GPA :
  • Emphasis in exploring cultural legacies and leadership of the 21st century
  • Graduated with Honors
  • Emphasis in Education Curriculum and Instruction
  • Leadership Management training
Certifications
Current Certifications
MMC
TWIC
STCW
PASSPORT
STATE DRIVER LICENSE
HOTEL MANAGEMENT
TIPS
Work History
Cushman & Wakefield - Hospitality Specialist
Folsom, CA, 03/2011 - 07/2013
  • Responsible for opening and closing a buffet outlet in addition to training staff
  • Anticipate safety precautions based on weather conditions to prevent slip and falls
  • Consistently provided professional, friendly and engaging service.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Set dining tables according to type of event and service standards.
  • Addressed dinner complaints with kitchen staff and served replacement menu items promptly.
  • Quickly recorded transactions in MICROS system to deliver prompt service.
  • Immediately reported accidents, injuries or unsafe work conditions to manager.
  • Assisted co-workers whenever possible.
  • Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.

 

Checkers Drive-In Restaurants, Inc. - Assistant Manager
Ellisville, MS, 1983 - 1989
  • Carefully interviewed, selected, trained and supervised staff.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
  • Worked closely with staff (deep cleaning)
  • Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
  • Strategically developed effective marketing plans to increase sales and profits while managing costs.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Led and directed team members on effective methods, operations and procedures by example
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Promoted the business through participation in and sponsorship of community events.
  • Conducted timely performance evaluations for all front of house staff.
  • Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.

 

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Resume Strength

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Resume Overview

School Attended
  • Tacoma Community College
Job Titles Held:
  • Hospitality Specialist
  • Assistant Manager
Degrees

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