Hospitality Specialist Resume Example
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HOSPITALITY SPECIALIST
Summary
Motivated Hospitality Specialist gifted in making reservations and handling special requests while maintaining customer satisfaction. Focused on listening to customers' requests regarding group events and making suitable recommendations. Adaptable and friendly when handling challenging clients with special requests.
Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
Skills
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Experience
02/2009 to 10/2010
Hospitality SpecialistEpiq Systems, Inc. － San Francisco , CA
- Provided friendly attentive service to guests, clarifying any customer issues or concerns.
- Set and confirmed [Type] reservations for guests in person and by phone.
- Assisted guests with requests by communicating with other team members.
- Referred guests to recommended local attractions and restaurants.
- Quickly and courteously resolved all guest problems and complaints.
- Worked with clients to coordinate details of special functions to ensure events ran smoothly.
- Secured events by helping guests determine the appropriate space to reserve based on the estimated number of attendees.
- Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
06/1994 to 02/2001
ManufacturerMotion Recruitment － Natick , MA
- Worked with engineering to execute new projects and process improvement activities.
- Collaborated with engineering and field service to standardize maintenance procedures and specification edits.
- Built and packaged products to complete daily work orders.
- Inspected finished products for quality and adherence to customer specifications.
- Recognized defective material and reported issues to management to facilitate prompt resolution.
- Used company tracking system to locate and pick merchandise to fulfill daily customer orders.
- Assembled products from raw materials and completed inspections.
- Operated hand trucks, forklifts and scissor lifts.
- Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
- Completed product assembly according to standardized procedures.
- Improved operations by working with team members and customers to find workable solutions.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Collaborated in development of [Type] procedures.
- Earned reputation for good attendance and hard work.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Achieved cost-savings by developing functional solutions to [Type] problems.
- Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
12/1987 to 05/1994
Construction LaborerRummel Construction － Scottsdale , AZ
- Measured and marked openings and distances to prepare sites for [Job title] work.
- Signaled equipment operators to facilitate alignment, movement, and adjustment of machinery, equipment, and materials.
- Erected and dismantled temporary bracing, shoring and scaffolding to support crew needs.
- Signaled equipment operators to help align machinery movements and smoothly transfer materials.
- Prepared sites for concrete work by breaking up damaged concrete and leveling or contouring ground.
- Read and understood specifications, drawings and blueprints to complete accurate, high-quality work.
- Used picks and shovels to dig, spread and level dirt and gravel.
- Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
- Retrieved materials, tools and equipment from trucks and delivered to skilled workers.
- Protected crew and general public by keeping traffic away from dangerous locations.
- Assisted electrical, plumbing and carpentry teams by completing basic and semi-skilled work.
- Built and disassembled scaffolds, bracing and barricades to assist in [Type] and [Type] construction activities.
- Cleaned and maintained tools and equipment to promote team performance.
- Loaded and unloaded vehicles with supplies needed on job sites and kept accurate daily counts of all materials used.
- Removed waste and trash from job sites before, during and after shift completion to keep work areas clean and organized.
06/1986 to 02/1987
Retail Sales AssociateAki-Home － Ontario , CA
- Provided every customer with professional and polite support for sales and service needs.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Generated brand awareness and positive product impressions to increase sales.
- Initiated friendly conversation with each customer to determine level of assistance required.
- Bagged, wrapped and packaged purchases according to customer needs.
- Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Assisted in ringing up sales at registers and bagging merchandise.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
Education and Training
03/1986
GEDDelta Vocational School － City, State
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Resume Overview
School Attended
- Delta Vocational School
Job Titles Held:
- Hospitality Specialist
- Manufacturer
- Construction Laborer
- Retail Sales Associate
Degrees
- GED
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