Detail-oriented person offering demonstrated success in addressing challenges and complex tasks. Consistently acknowledged by others for commitment to effective communication. Immediately and accurately processing the task at hand. I have the ability to be a leader and I am also a team player for the greater good.
Skills
Friendly, positive attitude
Project oversight
Troubleshooting skills
Client relationship management
Continuous development
Experience in leadership
Active listening
Planning
Experience
12/2020 to Current
Hospitality SpecialistEpiq Systems, Inc. – Beaverton, OR,
Supervised 10 - 25 of staff and assigned duties for complete coverage.
Provided highest quality customer service standards by anticipating customer needs.
Provided friendly attentive service to guests, clarifying any customer issues or concerns.
Assisted guests with requests by communicating with other team members.
Quickly and courteously resolved all guest problems and complaints.
Promoted value-added services, such as vouchers and special access options to increase guest satisfaction.
Provided personable service, which resulted in a 17% increase in customer service ratings.
10/2020 to Current
Customer Service AssociateFirstservice Residential – Laurel, MD,
Reviewed account and service histories to identify trends and issues.
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
Educated customers on special pricing opportunities and company offerings.
06/2017 to Current
Fitness CoachGold's Gym International, Inc. – Dundalk, MD,
Guided clients through safe workouts modified to match fitness levels and medical considerations, from obesity to hypertension, arthritis, sports injuries and post-surgeries.
Implemented strategies to improve organizational workflows, training and class schedules and increase marketing reach.
Encouraged members to continue attending group fitness classes.
Provided thorough instruction on safe and correct equipment use.
Worked with clients to set goals and track individual fitness progress and changes.
Managed exercise and classroom areas with close observation of member behaviors.
Coached individuals and groups regarding successful exercise strategies and making healthy lifestyle choices.
Encouraged clients to engage in group fitness classes and other gym activities to meet fitness goals.
Developed and delivered 20 weekly fitness classes. Including a 2 week residential summer weight loss camp for teens.
03/2017 to 08/2020
Hostess ManagerPappadeaux Seafood Kitchen – City, STATE,
Checked restrooms to refill products and perform light cleaning duties, emptying trash and restocking paper products.
Assisted Wait Staff by taking guests drink orders, food orders and any needed supplies.
Notified server after seating parties in section to facilitate prompt service.
Tracked seated guests and available seating.
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Enhanced guests' experiences by fulfilling special requests during visits.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Education and Training
Expected in 05/2023
Associate of Arts: Business University Of Alabama - Tuscaloosa, AL, GPA:
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