Hospitality Specialist resume example with 4+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Detail-oriented person offering demonstrated success in addressing challenges and complex tasks. Consistently acknowledged by others for commitment to effective communication. Immediately and accurately processing the task at hand. I have the ability to be a leader and I am also a team player for the greater good.

  • Friendly, positive attitude
  • Project oversight
  • Troubleshooting skills
  • Client relationship management
  • Continuous development
  • Experience in leadership
  • Active listening
  • Planning
12/2020 to Current
Hospitality Specialist Epiq Systems, Inc. Beaverton, OR,
  • Supervised 10 - 25 of staff and assigned duties for complete coverage.
  • Provided highest quality customer service standards by anticipating customer needs.
  • Provided friendly attentive service to guests, clarifying any customer issues or concerns.
  • Assisted guests with requests by communicating with other team members.
  • Quickly and courteously resolved all guest problems and complaints.
  • Promoted value-added services, such as vouchers and special access options to increase guest satisfaction.
  • Provided personable service, which resulted in a 17% increase in customer service ratings.
10/2020 to Current
Customer Service Associate Firstservice Residential Laurel, MD,
  • Reviewed account and service histories to identify trends and issues.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Educated customers on special pricing opportunities and company offerings.
06/2017 to Current
Fitness Coach Gold's Gym International, Inc. Dundalk, MD,
  • Guided clients through safe workouts modified to match fitness levels and medical considerations, from obesity to hypertension, arthritis, sports injuries and post-surgeries.
  • Implemented strategies to improve organizational workflows, training and class schedules and increase marketing reach.
  • Encouraged members to continue attending group fitness classes.
  • Provided thorough instruction on safe and correct equipment use.
  • Worked with clients to set goals and track individual fitness progress and changes.
  • Managed exercise and classroom areas with close observation of member behaviors.
  • Coached individuals and groups regarding successful exercise strategies and making healthy lifestyle choices.
  • Encouraged clients to engage in group fitness classes and other gym activities to meet fitness goals.
  • Developed and delivered 20 weekly fitness classes. Including a 2 week residential summer weight loss camp for teens.
03/2017 to 08/2020
Hostess Manager Pappadeaux Seafood Kitchen City, STATE,
  • Checked restrooms to refill products and perform light cleaning duties, emptying trash and restocking paper products.
  • Assisted Wait Staff by taking guests drink orders, food orders and any needed supplies.
  • Notified server after seating parties in section to facilitate prompt service.
  • Tracked seated guests and available seating.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Education and Training
Expected in 05/2023
Associate of Arts: Business
University Of Alabama - Tuscaloosa, AL,
  • Major in Business Management
  • Delta Sigma Theta Scholarship Recipient
  • Imperial Club Scholarship Recipient
Activities and Honors

Imperial Club Debutante Queen

Imperial Club Service Scholarship Awardee

Imperial Club Book/ Academic Scholarship Awardee

Business Honor Society

Girl Scouts of America Youth Board of Directors

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Resume Overview

School Attended

  • University Of Alabama

Job Titles Held:

  • Hospitality Specialist
  • Customer Service Associate
  • Fitness Coach
  • Hostess Manager


  • Associate of Arts

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