Hospitality Specialist Resume Example
Detail-oriented person offering demonstrated success in addressing challenges and complex tasks. Consistently acknowledged by others for commitment to effective communication. Immediately and accurately processing the task at hand. I have the ability to be a leader and I am also a team player for the greater good.
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- Supervised 10 - 25 of staff and assigned duties for complete coverage.
- Provided highest quality customer service standards by anticipating customer needs.
- Provided friendly attentive service to guests, clarifying any customer issues or concerns.
- Assisted guests with requests by communicating with other team members.
- Quickly and courteously resolved all guest problems and complaints.
- Promoted value-added services, such as vouchers and special access options to increase guest satisfaction.
- Provided personable service, which resulted in a 17% increase in customer service ratings.
- Reviewed account and service histories to identify trends and issues.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
- Educated customers on special pricing opportunities and company offerings.
- Guided clients through safe workouts modified to match fitness levels and medical considerations, from obesity to hypertension, arthritis, sports injuries and post-surgeries.
- Implemented strategies to improve organizational workflows, training and class schedules and increase marketing reach.
- Encouraged members to continue attending group fitness classes.
- Provided thorough instruction on safe and correct equipment use.
- Worked with clients to set goals and track individual fitness progress and changes.
- Managed exercise and classroom areas with close observation of member behaviors.
- Coached individuals and groups regarding successful exercise strategies and making healthy lifestyle choices.
- Encouraged clients to engage in group fitness classes and other gym activities to meet fitness goals.
- Developed and delivered 20 weekly fitness classes. Including a 2 week residential summer weight loss camp for teens.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash and restocking paper products.
- Assisted Wait Staff by taking guests drink orders, food orders and any needed supplies.
- Notified server after seating parties in section to facilitate prompt service.
- Tracked seated guests and available seating.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Enhanced guests' experiences by fulfilling special requests during visits.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Major in Business Management
- Delta Sigma Theta Scholarship Recipient
- Imperial Club Scholarship Recipient
Fit 4 Life Wellness: Fitness Coach for 2 week summer camp residential program Summer 2019 240 hours, Summer 2020 80 hours zoom fitness training
Sista Sista: Breast Cancer Walk, Golf Tournament Fundraiser, Habitat for Humanity House 2019 40 hours, 2020 68 hours
Girl Scouts of America/ Troop #766: Clothing Drives for the homeless, Feed the Homeless, Habitat for Humanity House, Ronald McDonald House - Academic year 2020- 2021 82 hours
Founded LLC and upcoming Non-Profit for the encouragement and business education of young adult females
Founded 2019
Located on 8 campuses in Alabama and Tennessee and 8 High Schools in Birmingham, AL
8 Leads
16 mentors
150 young ladies currently participating
Participants are encouraged to start their own business. They are paired with an adult mentor. Monthly meetings (now via zoom) for project development and encouragement.
Lambda Zeta Clothes Drive 2021 - Contributor
"Our Cry in the Dark" - Lambda Zeta Depression Symposium - Attendee
Lambda Zeta Talent Show - Attendee
Rubies and Pearls Cotillion - Assistant
Jefferson County Alumnae Scholarship Awardee and Luncheon Participant
Lambda Zeta Breast Cancer lecture - Attendee
QueDelta Week 2019 - Attendee/ Participant
Imperial Club Debutante Queen
Imperial Club Service Scholarship Awardee
Imperial Club Book/ Academic Scholarship Awardee
Business Honor Society
Girl Scouts of America Youth Board of Directors
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Resume Overview
School Attended
- University Of Alabama
Job Titles Held:
- Hospitality Specialist
- Customer Service Associate
- Fitness Coach
- Hostess Manager
Degrees
- University Of Alabama - City | Associate of Arts
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