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hospitality operations manager resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Organized Event Management Leader with 8 years of comprehensive experience overseeing and coordinating various events. Well-versed in booking venues, arranging speakers, negotiating terms and conditions and training personnel to manage operations of events. Versatile and outgoing professional possessing strong vendor management abilities paired with in-depth knowledge of hospitality management procedures. Focused and driven team player practiced in leading multiple simultaneous projects leveraging proven project management tools and expertise.

Skills
  • Event Management
  • Project Management
  • Budget Oversight
  • Cross-Functional Communication
  • Logistics Coordination
  • Vendor Management
  • Special Events Planning
  • Donor Relations
  • Cost Savings
  • Facility Management
  • Workflow Optimization
  • Conflict Resolution
  • Schedule Management
  • Project Development & Lifecycle
Experience
Hospitality Operations Manager, 10/2019 - Current
Compass Group Usa Inc Grapevine, TX,
  • Promoted to External Affairs Manager tasked with orchestrating all aspects of event productions in collaboration with various State agencies and public officials to manage approval of permits and license agreements, pre-production logistics planning, onsite execution and post-event wrap-up, working closely with team members to deliver project requirements, develop solutions and meet deadlines
  • Facilitated end-to-end event planning process including the Department of Public Safety's Groundbreaking Ceremony, Annual Tree Lighting at the Capitol, the Governor's Valedictorian Reception, the Nathan Deal Judicial Center building dedication, John Lewis' Lying in State ceremony, Atlanta's Toys for Tots Kickoff, and top-budget movie productions through meetings, walk-throughs and day-of execution
  • Collected, analyzed and summarized project information and trends to prepare project status reports for management, prepared cost analyses, SOP's (Standard Operating Procedures), tracked change orders and managed schedules to centralize updated information and streamline project performance
  • Forecasted, scheduled and established project timelines and production schedules for high-level movie productions, serving as a liaison for cross-functional communication between the production company, security teams, internal departments and government leadership, while directing logistical coordination for load-in/out times and securing worksite safety.
Events Coordinator, 06/2019 - 10/2019
Alumni Venture Funds Chicago, IL,
  • Maintained event reservation system and event calendar for Capitol Hill, enforcing event guidelines and administering attendee tracking for internal and external events
  • Coordinated with finance to create operating and capital budgets and fiscal oversight of resources, liaising between organizations, partners, stakeholder and members to promote and improve services and communication
  • Generated short- and long-term strategic direction for program priorities to meet organizational objectives and metrics
  • Fostered community connections and networks, driving collaborations with local organizations and businesses.
Private Club Manager, 04/2018 - 06/2019
Four Seasons Hotels Inc Chicago, IL,
  • Oversaw 20 private suites within the Gullwing Club while managing a 25-member team, creating, developing and implementing standard operating procedures for a high-luxury environment
  • Collaborated effectively with Housekeeping, Security, Culinary, and Guest Services teams to provide prestigious service during premier events including the 2019 Super Bowl LIII, MLS All Star Cup 2018, Chick-Fil-A Kickoff game, Beyonce and Jay - Z OTR II Tour, Atlanta United games, Falcons games and various concerts
  • Directed an exceptional customer service program focused on exceeding expectations and maintaining the club's reputation, provided weekly service to major contributing sponsors such as Home Depot, NCR, Novelis, Georgia Power, Holder Construction, and United Distributing.
Assistant Sales Manager, 07/2016 - 11/2017
Window Nation Wallingford, CT,
  • Managed facility buyout events partnering with the World of Coca Cola including the Grady Hospital White Coat Gala, Home Depot Leadership and Training Conference, Sips Under the Sea and multicultural weddings, developing and implementing effective plans for generating event revenues
  • Created Banquet Event Orders (BEO's), event timelines and event diagrams via Social Tables (CAD software) for clients, collaborated with the culinary team for custom menu options while cross-communicating progress and deadlines to clients
  • Developed relationships with vendors to facilitate quality service at competitive rates while maintaining financial responsibility within budgets
  • Focused on project monitoring and management by developing forecasts and tracking expenses, making changes to project scope and cost and implementing most effective project management processes to keep event project details up-to-date.
Education and Training
Bachelor of Business Administration: Hospitality Administration, Expected in
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Georgia State University, J. Mack Robinson College of Business - Atlanta, GA
GPA:
Status -
Certifications
Certified 2021 Mercedes - Benz Stadium Leadership Training Certified 2020, Servsafe Manager

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Resume Overview

School Attended

  • Georgia State University, J. Mack Robinson College of Business

Job Titles Held:

  • Hospitality Operations Manager
  • Events Coordinator
  • Private Club Manager
  • Assistant Sales Manager

Degrees

  • Bachelor of Business Administration

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