Hospitality Manager Resume Example
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HOSPITALITY MANAGER
Professional Summary
Seeking an opportunity utilizing the information and principles learned to date to contribute to a productive workforce while expanding job growth.
Skills
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Work History
Hospitality Manager, 09/2017 to Current
Tony C's Coal Fired Pizza – Bee Cave , TX
Tony C's Coal Fired Pizza – Bee Cave , TX
- Provided information about staying at the resort and answered questions with knowledgeable responses
- Went above and beyond job requirements to provide superior service to every customer
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays
- Scheduled deliveries of flowers, gifts, and other products and made reservations for massages and dining experiences
- Shared knowledge of menu items, enabling customers to make personal decisions based on taste and interest
- Upsold specialty items, including fresh flowers, chocolates, wine and gourmet meals to boost customer purchases
- Assigned work tasks and coordinated activities of concierge personnel to deliver prompt, courteous service to guests
- Maximized customer service by training staff, overseeing operations and resolving issues in timely manner
- Used RezStream Cloud and Google Calendar to record guests' check-ins and check-outs.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Welcomed visitors to office, communicated arrival to team and managed visit expectations.
- Maintained regular contact with guests and identified opportunities to deliver added value to guest relationships.
- Assisted in preparing venue for special upcoming functions, including decorating and generating and printing out special group menus using Adobe Creative Cloud
- Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
- Monitored social media and online sources for industry trends.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Collaborated on hiring and termination decisions with management
- Prepared and maintained inventory records
- Ordered supplies and researched supplier prices to find the best savings.
Registration Specialist, 11/2016 to 09/2017
Froedtert Memorial Lutheran Hospital – Wauwatosa , WI
Froedtert Memorial Lutheran Hospital – Wauwatosa , WI
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors
- Developed and updated spreadsheets to track, analyze and report practice schedules and time off requests
- Supported providers in outpatient medical office through coordinating all administrative operations
- Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience
- Maintained current and accurate medical records
- Received, recorded and addressed incoming and outgoing communication via telephone and email
- Coordinated front office duties, including customer service, patient scheduling and billing
- Organized paperwork such as charts and reports for office and patient needs
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments
Medical Office Specialist, 05/2016 to 11/2016
Mount Sinai Medical Center – Staten Island , NY
Mount Sinai Medical Center – Staten Island , NY
- Checked patients in for appointments in a timely fashion
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
- Verified patient medical insurance, informed patients of past due balances, collected all payments and documented in computer system
- Received, recorded and addressed incoming and outgoing communication via telephone and email
- Located, checked in and pulled medical records for patient appointments and incomplete charts
- Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience
- Completed and filed financial documentation for accounting purposes
Medical Office Receptionist, 08/2014 to 12/2015
Hanger, Inc. – Saint Louis , MO
Hanger, Inc. – Saint Louis , MO
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
- Accurately collected personal, billing and medical details for 50 patients per day
- Organized paperwork such as charts and reports for office and patient needs
- Scheduled, rescheduled and handled cancelled appointments for patients
- Aided with prescription refill requests
- Kept patients' appointments on schedule by informing provider of patient's arrival and any delays
- Pulled charts and prepared for nurses and doctors assessment
- Entered procedure codes and diagnosis codes into medical billing software
- Reviewed and sent medical records to other physicians upon request
- Adhered to strict HIPAA guidelines at all times to protect patient privacy
- Received, recorded and filed medical payments by check, cash and credit card
Education
High School Diploma: Cosmetology, 06/2010
Field High School - City, State
Field High School - City, State
Cosmetology License: Cosmetology, 2011
Regency Beauty Institute - City
Regency Beauty Institute - City
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Resume Overview
School Attended
- Field High School
- Regency Beauty Institute
Job Titles Held:
- Hospitality Manager
- Registration Specialist
- Medical Office Specialist
- Medical Office Receptionist
Degrees
- High School Diploma : Cosmetology , 06/2010
Cosmetology License : Cosmetology , 2011
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