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Hospitality Manager Resume Example

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HOSPITALITY MANAGER
Professional Summary

Seeking an opportunity utilizing the information and principles learned to date to contribute to a productive workforce while expanding job growth.

Skills
  • Payment processing
  • Computer-savvy
  • Guest accommodations
  • Customer-focused
  • Policy and procedure adherence
  • Reservations management
  • Inventory control
  • Effective trainer
  • Attention to detail
  • Upselling techniques
  • Outgoing and energetic
  • Guest relations
  • Inspection procedures
  • POS systems operations
  • Employee scheduling
  • Communication
Work History
Hospitality Manager, 09/2017 to Current
Company Name – City, State
  • Provided information about staying at the resort and answered questions with knowledgeable responses
  • Went above and beyond job requirements to provide superior service to every customer
  • Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays
  • Scheduled deliveries of flowers, gifts, and other products and made reservations for massages and dining experiences
  • Shared knowledge of menu items, enabling customers to make personal decisions based on taste and interest
  • Upsold specialty items, including fresh flowers, chocolates, wine and gourmet meals to boost customer purchases
  • Assigned work tasks and coordinated activities of concierge personnel to deliver prompt, courteous service to guests
  • Maximized customer service by training staff, overseeing operations and resolving issues in timely manner
  • Used RezStream Cloud and Google Calendar to record guests' check-ins and check-outs.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Welcomed visitors to office, communicated arrival to team and managed visit expectations.
  • Maintained regular contact with guests and identified opportunities to deliver added value to guest relationships.
  • Assisted in preparing venue for special upcoming functions, including decorating and generating and printing out special group menus using Adobe Creative Cloud
  • Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
  • Monitored social media and online sources for industry trends.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Collaborated on hiring and termination decisions with management
  • Prepared and maintained inventory records
  • Ordered supplies and researched supplier prices to find the best savings.
Registration Specialist, 11/2016 to 09/2017
Company Name – City, State
  • Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors
  • Developed and updated spreadsheets to track, analyze and report practice schedules and time off requests
  • Supported providers in outpatient medical office through coordinating all administrative operations
  • Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience
  • Maintained current and accurate medical records
  • Received, recorded and addressed incoming and outgoing communication via telephone and email
  • Coordinated front office duties, including customer service, patient scheduling and billing
  • Organized paperwork such as charts and reports for office and patient needs
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments
Medical Office Specialist, 05/2016 to 11/2016
Company Name – City, State
  • Checked patients in for appointments in a timely fashion
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
  • Verified patient medical insurance, informed patients of past due balances, collected all payments and documented in computer system
  • Received, recorded and addressed incoming and outgoing communication via telephone and email
  • Located, checked in and pulled medical records for patient appointments and incomplete charts
  • Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience
  • Completed and filed financial documentation for accounting purposes
Medical Office Receptionist, 08/2014 to 12/2015
Company Name – City, State
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
  • Accurately collected personal, billing and medical details for 50 patients per day
  • Organized paperwork such as charts and reports for office and patient needs
  • Scheduled, rescheduled and handled cancelled appointments for patients
  • Aided with prescription refill requests
  • Kept patients' appointments on schedule by informing provider of patient's arrival and any delays
  • Pulled charts and prepared for nurses and doctors assessment
  • Entered procedure codes and diagnosis codes into medical billing software
  • Reviewed and sent medical records to other physicians upon request
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy
  • Received, recorded and filed medical payments by check, cash and credit card
Education
High School Diploma: Cosmetology, 06/2010
Field High School - City, State
Cosmetology License: Cosmetology, 2011
Regency Beauty Institute - City
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Resume Overview

School Attended

  • Field High School
  • Regency Beauty Institute

Job Titles Held:

  • Hospitality Manager
  • Registration Specialist
  • Medical Office Specialist
  • Medical Office Receptionist

Degrees

  • High School Diploma : Cosmetology , 06/2010
    Cosmetology License : Cosmetology , 2011

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