Seeking an opportunity utilizing the information and principles learned to date to contribute to a productive workforce while expanding job growth.
Skills
Payment processing
Computer-savvy
Guest accommodations
Customer-focused
Policy and procedure adherence
Reservations management
Inventory control
Effective trainer
Attention to detail
Upselling techniques
Outgoing and energetic
Guest relations
Inspection procedures
POS systems operations
Employee scheduling
Communication
Work History
Hospitality Manager, 09/2017 to Current Columbia Woodlands – Dover, OH
Provided information about staying at the resort and answered questions with knowledgeable responses
Went above and beyond job requirements to provide superior service to every customer
Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays
Scheduled deliveries of flowers, gifts, and other products and made reservations for massages and dining experiences
Shared knowledge of menu items, enabling customers to make personal decisions based on taste and interest
Upsold specialty items, including fresh flowers, chocolates, wine and gourmet meals to boost customer purchases
Assigned work tasks and coordinated activities of concierge personnel to deliver prompt, courteous service to guests
Maximized customer service by training staff, overseeing operations and resolving issues in timely manner
Used RezStream Cloud and Google Calendar to record guests' check-ins and check-outs.
Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Welcomed visitors to office, communicated arrival to team and managed visit expectations.
Maintained regular contact with guests and identified opportunities to deliver added value to guest relationships.
Assisted in preparing venue for special upcoming functions, including decorating and generating and printing out special group menus using Adobe Creative Cloud
Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
Monitored social media and online sources for industry trends.
Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Collaborated on hiring and termination decisions with management
Prepared and maintained inventory records
Ordered supplies and researched supplier prices to find the best savings.
Registration Specialist, 11/2016 to 09/2017 Cleveland Clinic Akron General Obstetrics and Gynecology – Akron, OH
Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors
Developed and updated spreadsheets to track, analyze and report practice schedules and time off requests
Supported providers in outpatient medical office through coordinating all administrative operations
Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience
Maintained current and accurate medical records
Received, recorded and addressed incoming and outgoing communication via telephone and email
Coordinated front office duties, including customer service, patient scheduling and billing
Organized paperwork such as charts and reports for office and patient needs
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments
Medical Office Specialist, 05/2016 to 11/2016 Baptist Primary Care – Jacksonville, FL
Checked patients in for appointments in a timely fashion
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
Verified patient medical insurance, informed patients of past due balances, collected all payments and documented in computer system
Received, recorded and addressed incoming and outgoing communication via telephone and email
Located, checked in and pulled medical records for patient appointments and incomplete charts
Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience
Completed and filed financial documentation for accounting purposes
Medical Office Receptionist, 08/2014 to 12/2015 Akron General Obstetrics And Gynecology – Akron, OH
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
Accurately collected personal, billing and medical details for 50 patients per day
Organized paperwork such as charts and reports for office and patient needs
Scheduled, rescheduled and handled cancelled appointments for patients
Aided with prescription refill requests
Kept patients' appointments on schedule by informing provider of patient's arrival and any delays
Pulled charts and prepared for nurses and doctors assessment
Entered procedure codes and diagnosis codes into medical billing software
Reviewed and sent medical records to other physicians upon request
Adhered to strict HIPAA guidelines at all times to protect patient privacy
Received, recorded and filed medical payments by check, cash and credit card
Education
High School Diploma: Cosmetology, 06/2010 Field High School - Mogadore, OH
Cosmetology License: Cosmetology, 2011 Regency Beauty Institute - Akron, OH
