Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Personable Hospitality Specialist with 15 years of success in guaranteeing customer satisfaction through personable reservation services and attendance to guests' needs. Adept at promptly assisting customers by uncovering preferences. Passionate about providing upbeat and friendly service, resulting in consistent return customers. Highly communicative professional with more than 3 years of expertise working with high-end hotel chains. Team player with ability to provide exceptional guest service. Experience in hotel positions at luxury resorts delivering high levels of customer satisfaction.

  • Staff Management
  • Scheduling
  • Market Planning
  • Cleaning
  • Stock Control
  • Detail Oriented
  • Guest accommodations
  • Strategic planning and analysis
  • Customer service
  • Time management
  • Documentation
  • Administrative support
  • MS Office
  • Project management
  • Data entry
  • Budgeting
  • Recordkeeping
Work History
Hospitality Manager, 03/2015 - 01/2019
Troon Golf, L.L.C. Scottsdale, AZ,
  • Coordinated and executed all elements of stakeholder events including logistics, budgets, venue selection, activity planning, transportation and entertainment.
  • Kept projects on schedule by managing deadlines and adjusting workflows as needed.
  • Oversaw technical, operational, clerical and customer service support in the concert environment.
  • Prepared daily schedules and materials needed to assist business leaders with key decision making and strategic operational planning.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Gathered and organized materials in support of concert operations.
  • Received and responded to customer requests via letter, email, telephone and in-person approaches.
  • Picked quality and accurate items for the artist daily customer orders.
Administrative Assisstant, 04/2016 - 11/2018
Domino's Gilbert, AZ,
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Managed office inventory by restocking supplies and placing purClaire orders to maintain adequate stock levels.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Participated in project meetings, transcribed meeting minutes and tracked project statuses.
Pizza Delivery Driver, 11/2010 - 12/2012
Beth Israel Lahey Health Brookline, MA,
  • Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
  • Maintained positive relationships with customers through driving and and delivering.
  • Immediately addressed problems with customers to promote speedy resolution.
  • Navigated within 10 miles every 20 min in vehicle to deliver food to customers.
  • Communicated regularly with manager for delivery route details and changes.
  • Used downtimes to prepare ingredients and restock supplies for expected busy periods.
  • Distributed food to wait staff quickly to provide excellent customer satisfaction.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Prepared cooking supplies, ingredients and workstations when opening and closing kitchen.
  • Ensured proper handling and preservation methods while packaging and storing food products.
Medical Receptionist, 01/2007 - 07/2008
Hendrickson And Hunt Pain Management City, STATE,
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for over 150 patients.
  • Managed master calendar and scheduled appointments for 4 providers based on optimal patient loads and clinician availability.
  • Completed and filed financial documentation for accounting purposes.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Enhanced office efficiency by handling 100+ callers per day.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Carefully transcribed phone messages and relayed to appropriate personnel within minutes of each call.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient data including insurance, demographic and health history to ensure all information was current.
  • Kept waiting room neat and organized at all times by stacking magazines, and removing trash.
: Digital Photography, Expected in
Academy of Arts - San Francisco, CA,

September 2011-January 2013

I studied for a year and a half, and realized I couldn't afford to finish the schooling.

: Project Management, Expected in
DeVry University - Elk Grove, CA,

I started two different times (September 2009 to January 2010) (October 2013 - January 2014) , and becoming the executive of my grandmother's estate was too much.

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School Attended

  • Academy of Arts
  • DeVry University

Job Titles Held:

  • Hospitality Manager
  • Administrative Assisstant
  • Pizza Delivery Driver
  • Medical Receptionist


  • Some College (No Degree)
  • Some College (No Degree)

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