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Hospitality Manager Resume Example

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HOSPITALITY MANAGER
Professional Summary

An enthusiastic and dedicated individual seeking a long term career with a company that provides a platform for my natural passion to achieve absolute guest satisfaction. I intend to use my strong problem solving techniques to effectively contribute to the growth of a company while working to exceed any company's standards by implementing new procedures to run more efficiently, being proficient in excel/word, exceptional communication in person and over the phone as well as creating a positive, hard-working environment that will strengthen existing systems to reach the ultimate goal of encouraging guests to return.

Skills
  • Problem resolution
  • Detail-driven
  • Guest experiences
  • Guest accommodations
  • Invoicing
  • Employee Training
  • Spreadsheets
  • Team Building
  • Training and mentoring
  • Safe food handling
  • Time management
  • Customer service expert
  • Quality improvement leadership
  • Vendor interaction
  • Scheduling
  • Staff Management
  • Purchasing
  • New Hire Orientation
  • Interviewing and prescreening
  • Cost controls
  • Customer satisfaction
Work History
03/2018 to Current
Hospitality ManagerCompany Name – City, State
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services.
  • Filed incident reports and handled inappropriate behavior to document problems and disturbances.
  • Increased customer service ratings by [Number]% through personable service.
  • Scheduled work hours for [Number] employees to achieve adequate manpower coverage.
  • Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
  • Motivated and rewarded employees to improve engagement.
  • Enhanced response and resolution systems to meet changing demands.
  • Oversaw regulated greeting and internal processing of guests upon arrival.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
05/2017 to 03/2019
WaitressCompany Name – City, State
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Collaborated with kitchen team to support orderpreparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Greeted and maintained relationships with regular customers.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
03/2016 to 03/2019
Shift SupervisorCompany Name – City, State
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Maintained compliance with company policies and procedures for food safety, sanitation and quality.
  • Maintained kitchen hardware and repaired tools or ordered equipment as needed.
  • Lowered restaurant costs by [Number]% through creative ingredient sourcing and food waste efficiency.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Tracked food production levels, meal counts and supply costs.
  • Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
  • Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Led and directed team members on effective methods, operations and procedures.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Carefully interviewed, selected, trained and supervised staff.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
09/2014 to 05/2017
Hostess, Carry Out, BusserCompany Name – City, State
  • Assisted customers by answering questions and fulfilling requests.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Education
06/2016
High School Diploma
Norwalk High School - City, State
Norwalk Community College - City, State
Gateway Community College - City, State
Certifications
  • ServSafe
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Resume Overview

School Attended

  • Norwalk High School
  • Norwalk Community College
  • Gateway Community College

Job Titles Held:

  • Hospitality Manager
  • Waitress
  • Shift Supervisor
  • Hostess, Carry Out, Busser

Degrees

  • High School Diploma

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