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hospitality manager resume example with 6 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Flexible and organized manager with six years of experience facilitating busy restaurant environment operation. Customer-driven and highly coordinated managerial staff with collaborative mindset and team orientation. Conscious innovator with consistent focus enhancing employee workplace satisfaction.

Skills
  • Scheduling proficiency
  • Customer service best practices
  • Restaurant operations management
  • Staff development talent
  • Organization and prioritization
  • Hiring and training
  • Supervisory skills
  • Adaptable
  • Influencing and persuasive
  • Stable work history
  • Labor and food cost control
  • Customer-oriented
  • Brand standards promotion
Experience
Hospitality Manager, 02/2020 to Current
The League Kitchen & TavernBelterra, TX,
  • Trained and mentored specialists in application of soft skills, guest recovery strategies and performance optimization techniques.
  • Conducted performance evaluations to check associates' performance and compliance with policies.
  • Mentored all new employees, demonstrating best methods for servicing clients and guests.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Optimized profits by controlling food, beverage and labor costs daily.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Assessed operational performance to measure compliance with regulatory, industry and brand standards.
  • Collaborated with server trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty.
  • Performed opening and closing procedures each day.
  • Managed daily operations and processes, including reservations, budgeting and forecasting.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
Shift Manager, 06/2018 to 02/2020
Highmark Inc.Jefferson Hills, PA,
  • Upheld company standards and compliance requirements for operations and cleanliness.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Documented receipts, employee hours and inventory movements.
  • Enhanced operations and boosted productivity through employee training, coaching and creating work schedules and assignments.
  • Managed schedules, accepted time off requests and found coverage for shifts.
  • Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
  • Generated reports to assess performance and adjusted workflows to realign with targets.
  • Directed employees through daily routines.
  • Handled customer complaints, questions and inquiries.
  • Managed cash positions and made bank deposits.
  • Counted out cash drawers at end of each shift and logged profits into computer system.
  • Managed inventory and ordered new products when inventory was running low.
  • Managed scheduling for 50 employees.
  • Trained new employees on company policies, procedures, techniques and customer service standards.
  • Answered customer inquiries in regard to nutritional information and menu offerings.
  • Cross-trained in every store role to maximize operational knowledge.
  • Optimized productivity, streamlined program efficiency and boosted profitability.
Kitchen Team Member, 09/2015 to 06/2018
Kneaders Bakery & CafeMeridian, ID,
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Observed food handling and sanitation procedures to safeguard against foodborne illnesses.
  • Cross-trained in other kitchen positions to support team and meet customer needs.
  • Gathered ingredients and cleaned and cut food items to prep recipes.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Followed recipes and customer requests to prepare high-quality, delicious meals.
  • Restocked pantry with nonperishable food items to prevent stock from running low.
  • Checked and recorded refrigerator and freezer temperatures daily to verify proper working conditions.
  • Monitored inventory and promptly reported food items requiring reorder.
  • Plated meals in appealing arrangement and placed in designated areas to deliver to patrons.
  • Moved food and supply items from delivery trucks to storage by unloading and organizing.
  • Adjusted cooking methods and ingredients to accommodate dietary restrictions and allergies.
  • Cleaned and sanitized frequently to maintain health code standards.
  • Moved smoothly between different cooking stations to assist with meal preparations.
  • Contributed to successful kitchen operations with smooth handling of daily checklists.
  • Adhered fully to kitchen standards involving required portion sizes, individual recipe instructions and safe food handling procedures.
  • Checked stock regularly and discarded unsafe food to protect customers.
  • Oversaw hiring, training and development of kitchen employees.
Education and Training
Bachelor of Arts: History, Expected in 01/2021
California State University - Northridge - Long Beach, CA
GPA:
  • Major in History
  • Minor in Queer Studies
  • Dean's List Honoree
  • Offer to join the Northridge Honor Society
Associate of Arts: History, Expected in 08/2017
Moorpark College - Moorpark, CA
GPA:
  • Dean's List Honoree
  • Honor Roll

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Resume Overview

School Attended

  • California State University - Northridge
  • Moorpark College

Job Titles Held:

  • Hospitality Manager
  • Shift Manager
  • Kitchen Team Member

Degrees

  • Bachelor of Arts
  • Associate of Arts

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