LiveCareer-Resume

hospitality manager resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Skills
  • Teamwork and Leadership
  • Computer Skills
  • Operational Efficiency
  • Verbal and Written Communication
  • Complaint Resolution
  • Staff Training
  • Personnel Supervision
  • Guest Services
  • Payment Processing
  • Food and Beverage Operations
  • Problem-Solving
  • Relationship Building
  • Group Bookings
  • Supply Purchasing
  • Policy and Procedures
  • Food Service Operations
  • Performance Evaluations
  • Decision Making
Education and Training
Chaparral High School Las Vegas, NV Expected in 05/1983 High School Diploma : - GPA :
Experience
Clubcorp Club Operations, Inc. - Hospitality Manager
Granger, IN, 09/2022 - Current
  • Managed day-to-day operations, driving quality standards and meeting customer expectations.
  • Collaborated with event coordinators to organize meetings and special events.
  • Promoted teamwork and quality service through daily communication and coordination with other departments.
  • Contacted guests to check on satisfaction and inquire about improvement suggestions.
  • Conducted performance evaluations to check associates' performance and compliance with policies.
  • Recognized and corrected potential safety hazards to reduce accidents or injuries.
  • Improved guest service by providing staff guidance, feedback and individual coaching.
  • Recorded guest inquiries in response tracking system to monitor up coming events and schedule follow-up reminders to place order in a timely manner.
First Acceptance Corporation - Advertising Sales Director
Jackson, TN, 03/2019 - Current
  • Maintained advertising calendar to keep projects on task and meet deadlines.
  • Applied environmentally-friendly techniques toward marketing traditional products in a more healthy and safer maner.
  • Developed and implemented strategic sales and branding strategies to drive product growth.
  • Led strategic development of online and traditional advertising plans.
  • Specialized in e-mail blasts, social media marketing advertisements.
  • Efficiently communicated with account holders about payment changes and product updates.
  • Attracted clients, negotiated contracts and closed deals through sales strategies and personable demeanor.
  • Introduced training program for new clients who want to be independent marketing professionals to increase new account signing flow and customer satisfaction.
  • Trained and mentored new business builders to provide better grasp of job responsibilities and expectations.
  • Developed presentations and other materials to illustrate campaign performance for use in management meetings.
  • Identified marketing channels for green products or services.
  • Grew client relationships by introducing product and cost savings.
  • Developed and implemented advertising strategies to drive substantial growth.
  • Worked closely with executive team to outline company goals and transfer goals to account holders.
Gulf Islands Water Park - IRD Order Taker /Dispatcher Coordinator
Gulfport, MS, 12/2004 - 09/2022
  • I answer guest calls and input food and beverage or orders.
  • i helped keep an equitable rotation of order dispatched to the wait staff
  • I helped guest with placement of amenity gifts for clients, friends and family.
Hyatt Hotels Corp. - Insurance Sales Agent
Warrenville, IL, 10/2012 - 04/2018
  • Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
  • Developed coordinated protection plans by calculating and quoting rates for immediate coverage action and long-term strategy implementation.
  • Responded to inquiries and explained product features and service advantages to potential customers.
  • Interviewed prospective clients to gather information on financial needs and discuss existing coverage.
  • Explained coverage options to potential policyholders, answering questions or concerns.
  • Monitored clients' insurance coverages to ensure changing needs were met.
  • Counseled prospects and policyholders on coverage, limits and regulations.
  • Increased sales through consultative sales approach and focused relationship building with new and existing policy holders.
  • Upsold products to policyholders and potential new clients.
Tropicana Casino And Resort - Food and Beverage Cashier
City, STATE, 01/2002 - 11/2004
  • Processed sales transactions to prevent long customer wait times.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Counted and balanced cashier drawers.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Processed customer payments quickly and returned exact change and receipts.
Aladdin Resort And Casino - Hostess/Fountain Worker
City, STATE, 08/2001 - 04/2003
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
Palms Hotel & Casino - Room Service CCoordinator
City, STATE, 10/2000 - 08/2002
  • Asked customers about meals to assess satisfaction and collect vital feedback.
  • Addressed food complaints with kitchen staff and promptly served replacement menu items.
  • Took telephone orders, billed items to rooms and communicated orders to kitchen.
  • Totaled checks and used cash register to accept payment for services.
  • Resolved guest concerns and issues quickly and effectively.
  • Shared thorough knowledge of menu items and cooking methods with customers.
  • Suggested food and beverage upsells to guests to maximize profits.
Paris Hotel & Casino - In-Room Dining Order Taker
City, STATE, 10/2000 - 08/2002
  • Upheld exceptional food, beverage and service standards to surpass customer expectations.
  • Totaled checks and used cash register to accept payment for services.
  • Transmitted orders to bar and kitchen staff by recording customer choices on POS system or notepad.

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Resume Overview

School Attended

  • Chaparral High School

Job Titles Held:

  • Hospitality Manager
  • Advertising Sales Director
  • IRD Order Taker /Dispatcher Coordinator
  • Insurance Sales Agent
  • Food and Beverage Cashier
  • Hostess/Fountain Worker
  • Room Service CCoordinator
  • In-Room Dining Order Taker

Degrees

  • High School Diploma

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