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hospitality liaison resume example with 6+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Looking to improve and expands knowledge and skills and to establish an employment in a friendly environment. Seeking long term employment in an organization where I can grow professionally and further enhance my skills, knowledge and experience to face and overcome the challenges of today's changing work environment.
Skills
  • Electronic authorization processing
  • Medical terminology
  • Insurance plan verification
  • Medicaid knowledge
  • Teambuilding
  • Problem resolution
  • People skills
  • Fluent in Spanish
  • Organization
  • Multi-tasker
  • Coordinating events
  • Customer relations
  • Microsoft Office ,Excell & Powerpoint
  • Electronic authorization processing
  • Appointment confirmation
  • Conflict resolution
  • Communication
  • Decision-making
  • Leadership
  • Insurance company knowledgeable
Experience
01/2020 to Current
Hospitality Liaison Northwell Health Baldwin, NY,
  • Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
  • Facilitated daily interaction between patients and hospital staff, coordinating special events for patients and families and providing educational materials and emotional guidance.
  • Respond to emergency situations with speed, expertise and level-headed approaches to provide care, and support in the emergency room.
  • Help patients and families feel comfortable during challenging and stressful situations at the surgical waiting area.
  • Engaged in strong communication, administration and
    organizational skills.
  • Explained policies, procedures and services to patients and families.
  • Hospital Rounding gathering feedback and data to help improve quality of care and patient outcomes. In addition to keeping patients safe and healthy, improvement and drive positive change.
  • Addressed patients' complaints-head on, investigated concerns and worked with medical staff to devise solutions.
  • Facilitated communication between patients, medical and administrative staff.
01/2019 to 01/2020
Registrar Financial -Hematology Oncology Smile Brands Beloit, WI,
  • Managed front office customer service, appointment management, insurance verification and administration tasks to streamline workflow.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Communicated with patients to gather intake data and verify chart information.
  • Managed medical practice administrative needs to provide patient satisfaction.
  • Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
  • Identified payer source, verified insurance eligibility, financial
    status and assigned correct pay type.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Trained new staff on office procedures, insurance processes and medical terminology.
  • Opened and closed batches properly, accurately reconciles
    collections, prepares deposits and documents corrections.
01/2018 to 01/2019
Access Service Representative- Emergency Room Cohen Children's Medical Center/ Northwell Health City, STATE,
  • Greeted patients, families and visitors in friendly professional manner.
  • Maintained confidentiality and upheld standards for privacy, data integrity.
  • Maintained professional and effective communications with physicians and office staff.
  • Assisted staff in providing and coordinating services to patients and families.
  • Assisted patients and families with inquiries and concerns in positive and friendly manner.
  • Handled all emergency situations in calm, effective manner.
  • Engaged in strong communication, administration and organizational skills.
  • Delivered consistent, timely communications and resolutions.
  • Enters charge information, closes out visits and schedules visits.
  • Collects appropriate co-payments at time of visit.
  • Identified payer source, verified insurance eligibility, financial status and assigned correct pay type.
  • Performed routine clerical and administrative functions, including answering incoming phone calls.
  • Managed patient calls and requests in prompt and courteous manner.
  • Opened and closed batches properly, accurately reconciles collections, prepares deposits and documents corrections.
02/2015 to 05/2018
Dental Office Manager Thomas Poomkudy D.D.S., P.C City, STATE,
  • Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
  • Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
  • Managed operations dental practice, facilitating excellent patient support services, direction and guidance.
  • Implemented staff scheduling procedures to provide full coverage, supporting organizational needs.
  • Hired, trained and monitored new office employees and took corrective action when necessary.
  • Maintain the dental clinic budget, general ledger and accounting systems.
  • Researched and resolved payroll issues while providing top level customer service.
  • Drafted treatment plans for future work needed on the patient; explained those plans in terms in ways that the patient could understand.
Education and Training
Expected in 05/2019 to to
Bachelor of Science: Community Health Education
York College - Queens, NY,
GPA:

Awards & Honors

•ETA SIGMA GAMMA - National Health Education Honorary Chapter
Education
Peer Health Exchange NY -Health Educator

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Resume Overview

School Attended

  • York College

Job Titles Held:

  • Hospitality Liaison
  • Registrar Financial -Hematology Oncology
  • Access Service Representative- Emergency Room
  • Dental Office Manager

Degrees

  • Bachelor of Science

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