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Hospitality Coordinator Resume Example

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HOSPITALITY COORDINATOR
Summary
More than two years' experience in hospitality industry with excellent customer service, communication, and teamwork skills to ensure the best provision of guest services
Education
Bachelor of Arts: Japanese Studies2016University of California - San DiegoSan Diego, CAGPA : 3.51
Highlights
  • Exceptional Customer Service
  • Fluent in Cantonese and Mandarin
  • Upper Intermediate Level in Japanese
  • Experience with Opera System
  • Cash Handling Expertise
  • Ability to Handle Confidential or Sensitive Information
  • Strong Organizational Skills
  • Conflict Resolution
  • Team Leadership
  • Superb Interpersonal Skills
  • Excellent Verbal Communication Skills
  • Collaborative Teamwork
  • Effective Time Management
  • Managing Multiple Priorities
  • Proficent with MS Word, Excel, and Outlook
Work Experience
Hospitality Coordinator05/2016 to Current
Hospitality and Conference Services, University of California, San DiegoSan Diego, CA
  • Assisted in guest check-ins and check-outs, customer service, data entry into custom database 
  • Served as the key point of contact for housing and conference questions
  • Provided administrative support for the main office staff 
  • Trained the hospitality clerks to run the clerk line
  • Supervised 7 clerks and assisted in overseeing Hospitality Clerks on tasks such as check-ins and outs procedures, maintaining key inventories, cash handling, and customer service
  • Provided guests a fully hospitable service that would entice them to plan their conferences with us again
  • Scheduled staffing for multiple conference check-ins and outs
Hospitality Clerk05/2015 to 06/2016
Hospitality and Conference Services, University of California, San DiegoSan Diego, CA
  • Provides customer service and conducts over 200 check-ins and outs per shift in a courteous manner
  • Processes over 100 charges and payments per shift
  • Issued room keycards to guest housing and conference guests
  • Provides general administrative support and programming assistance to Conference Services
  • Opening and closing the event spaces and assisting with equipment set up
  • Coordinating event signs and day of client needs
Guest Service Agent06/2014 to 09/2014
Hotel Chino HillsChino Hills, CA
  • Greeted all guests in a courteous and professional manner
  • Made and confirmed reservations, and issued room keys to hotel guests
  • Established guest payment methods and processed payments
  • Provided guests a fully hospitable service that would entice them to visit the hotel again
  • Fostered strong working relationships with all departments in the hotel
Server01/2013 to 06/2013
B&F Japanese Sushi and BBQ RestaurantOntario, CA
  • Communicated with various patrons on menu orders in English, Chinese, and Japanese
  • Served more than 80 customers per shift by multi-tasking and collaborating with staff
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Resume Overview

Companies Worked For:

  • Hospitality and Conference Services, University of California, San Diego
  • Hotel Chino Hills
  • B&F Japanese Sushi and BBQ Restaurant

School Attended

  • University of California - San Diego

Job Titles Held:

  • Hospitality Coordinator
  • Hospitality Clerk
  • Guest Service Agent
  • Server

Degrees

  • Bachelor of Arts : Japanese Studies 2016

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