More than two years' experience in hospitality industry with excellent customer service, communication, and teamwork skills to ensure the best provision of guest services
Education
Bachelor of Arts: Japanese Studies2016University of California - San DiegoSan Diego, CAGPA : 3.51
Highlights
Exceptional Customer Service
Fluent in Cantonese and Mandarin
Upper Intermediate Level in Japanese
Experience with Opera System
Cash Handling Expertise
Ability to Handle Confidential or Sensitive Information
Strong Organizational Skills
Conflict Resolution
Team Leadership
Superb Interpersonal Skills
Excellent Verbal Communication Skills
Collaborative Teamwork
Effective Time Management
Managing Multiple Priorities
Proficent with MS Word, Excel, and Outlook
Work Experience
Hospitality Coordinator05/2016 to Current Hospitality and Conference Services, University of California, San DiegoSan Diego, CA
Assisted in guest check-ins and check-outs, customer service, data entry into custom database
Served as the key point of contact for housing and conference questions
Provided administrative support for the main office staff
Trained the hospitality clerks to run the clerk line
Supervised 7 clerks and assisted in overseeing Hospitality Clerks on tasks such as check-ins and outs procedures, maintaining key inventories, cash handling, and customer service
Provided guests a fully hospitable service that would entice them to plan their conferences with us again
Scheduled staffing for multiple conference check-ins and outs
Hospitality Clerk05/2015 to 06/2016 Hospitality and Conference Services, University of California, San DiegoSan Diego, CA
Provides customer service and conducts over 200 check-ins and outs per shift in a courteous manner
Processes over 100 charges and payments per shift
Issued room keycards to guest housing and conference guests
Provides general administrative support and programming assistance to Conference Services
Opening and closing the event spaces and assisting with equipment set up
Coordinating event signs and day of client needs
Guest Service Agent06/2014 to 09/2014 Hotel Chino HillsChino Hills, CA
Greeted all guests in a courteous and professional manner
Made and confirmed reservations, and issued room keys to hotel guests
Established guest payment methods and processed payments
Provided guests a fully hospitable service that would entice them to visit the hotel again
Fostered strong working relationships with all departments in the hotel
Server01/2013 to 06/2013 B&F Japanese Sushi and BBQ RestaurantOntario, CA
Communicated with various patrons on menu orders in English, Chinese, and Japanese
Served more than 80 customers per shift by multi-tasking and collaborating with staff
