Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Motivated Hospitality Specialist gifted in consulting, training, and implementing best practices to maintain customer satisfaction. Focused on listening to customers' requests regarding group events and making suitable recommendations. Customer-oriented team builder with expertise generating optimal guest satisfaction levels while building profits and client generation. Detail-oriented and analytical relationship manager seeking to leverage event and hospitality management background to fill role with respected organization.

  • Catering
  • Setting reservations
  • Multi-tasker
  • Coordinating events
  • Communicating with clients
  • Conflict mediation
  • Providing customer support
  • Special event coordination
  • Guest relations
  • Team leadership and supervision
  • Catering coordination
  • Vendor management
  • Project management
  • Budget development
  • Business growth
  • Food service knowledge
  • Customer service-driven
01/2018 to Current Hospitality Consultant & Task Force Professional Marriott International | Allen, TX,
  • Assist hotel management companies with task force opportunities, training & consulting.
  • Travels to hotels to assist with new system conversions & coverage for open positions.
  • Provides support and coaching for team members to drive high levels of performance, job satisfaction, and personal growth.
  • Looks for ways to improve processes and enhance sales systems.
  • Applies an in-depth knowledge of hospitality tools to find opportunities to substantially increase profitability.
  • Develops and maintains positive relationships with peers, competitors and brand partners.
  • Develops strong customer relationships through frequent communications and the use of professional and courteous interaction.

Assignments included:

  • January 2020 – March 2020, The Hotel Colonnade, Coral Gables, Task Force as Conference Services Manager assisting the Sales & Conference Services teams.
  • October 2019 – November 2019, The Westin La Paloma Resort & Spa, Task force as Executive Meeting Manager assisting the Sales & Catering teams.
  • June 2019 – September 2019, The Gwen Hotel, Chicago, Task force as Conference Services Manager assisting the Sales & Conference Services teams.
  • January 2019 – April 2019, The Westin Snowmass Resort, Task force as Conference Services Manager assisting the Sales & Conference Services teams.
  • November 2018 – December 2018, The Westin Cincinnati, Task Force to assist the Sales & Conference Services teams with new system conversion.
01/2012 to 01/2017 Senior Event Manager Hyatt | Albuquerque, NM,
  • Managed events up to 350 room nights on peak, with 1,500 attendees.
  • Forecasted group sleeping rooms on a weekly basis with hotel room sales of $19 million.
  • Prospected catering for events on a monthly basis with hotel catering sales of $8 million.
  • Partnered closely with clients to create & customize menus to meet their budget & requirements.
  • Hired and trained staff for cJessica-functional assignments and verified employee knowledge of specific procedures related to each event type.
  • Maintained close communication with clients to mitigate service issues.
  • Planned menus to align with event theme or budget, coordinated catering services and selected appropriate entertainment.
  • Maintained adherence to client-event requirements through effective delegation, prioritizing and management of all production phases, from concept to execution.
01/2008 to 01/2012 Director of Event Planning Marriott International | Basking Ridge, NJ,
  • Oversaw financial performance of the Event Planning department, with a 4 year average of $9.85 million in catering revenue.
  • Evaluated & established the hotel sleeping room strategy with the Market Revenue Team, focusing on revenue per available room night.
  • Achieved guest, event & associate satisfaction by forming partnerships beneficial to the hotel & the individual.
  • Monitored event planning staff & functions on a daily basis for a 50,000 sq. ft. facility.
  • Selected décor and event materials fitting clients' requests and vision.
  • Designed and maintained spreadsheets documenting vendor, facility and guest information.
  • Networked to obtain potential event sponsors.
  • Trained customer service, marketing and sales teams for events.
  • Capitalized on emerging trends in client markets to strategize methods and solutions.
01/2005 to 01/2008 Senior Event Manager Tampa Marriott Waterside | City, STATE,
  • Coordinated events up to 650 room nights on peak, with 2,500 attendees.
  • Oversaw housing, catering, audio visual & billing requirements for events.
  • Managed Group Housing Coordinators & Event Administrative Assistants.
  • Partnered with property sales team during client site visits to showcase the hotel.
  • Administered contracts to deliver outstanding vendor coordination, timeline development, budgeting and day of coordination services.
  • Built robust vendor network to secure cost-effective, high-quality products.
  • Recommended money-saving strategies for events to bring costs within budget.
  • Organized corporate luncheons, dinners, conferences and special events.
  • Assessed events planning services and related costs.
Education and Training
Expected in | Certified Meeting Professional (CMP), , GPA:
Expected in Bachelor of Science | Business, Marketing Florida Southern College, Lakeland, FL GPA:

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School Attended

  • Certified Meeting Professional (CMP)
  • Florida Southern College

Job Titles Held:

  • Hospitality Consultant & Task Force Professional
  • Senior Event Manager
  • Director of Event Planning
  • Senior Event Manager


  • Some College (No Degree)
  • Bachelor of Science

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