Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Motivated Hospitality Specialist gifted in consulting, training, and implementing best practices to maintain customer satisfaction. Focused on listening to customers' requests regarding group events and making suitable recommendations. Customer-oriented team builder with expertise generating optimal guest satisfaction levels while building profits and client generation. Detail-oriented and analytical relationship manager seeking to leverage event and hospitality management background to fill role with respected organization.
Skills
Catering
Setting reservations
Multi-tasker
Coordinating events
Communicating with clients
Conflict mediation
Providing customer support
Special event coordination
Guest relations
Team leadership and supervision
Catering coordination
Vendor management
Project management
Budget development
Business growth
Food service knowledge
Customer service-driven
Experience
01/2018 to CurrentHospitality Consultant & Task Force ProfessionalMarriott International | Allen, TX,
Assist hotel management companies with task force opportunities, training & consulting.
Travels to hotels to assist with new system conversions & coverage for open positions.
Provides support and coaching for team members to drive high levels of performance, job satisfaction, and personal growth.
Looks for ways to improve processes and enhance sales systems.
Applies an in-depth knowledge of hospitality tools to find opportunities to substantially increase profitability.
Develops and maintains positive relationships with peers, competitors and brand partners.
Develops strong customer relationships through frequent communications and the use of professional and courteous interaction.
Assignments included:
January 2020 – March 2020, The Hotel Colonnade, Coral Gables, Task Force as Conference Services Manager assisting the Sales & Conference Services teams.
October 2019 – November 2019, The Westin La Paloma Resort & Spa, Task force as Executive Meeting Manager assisting the Sales & Catering teams.
June 2019 – September 2019, The Gwen Hotel, Chicago, Task force as Conference Services Manager assisting the Sales & Conference Services teams.
January 2019 – April 2019, The Westin Snowmass Resort, Task force as Conference Services Manager assisting the Sales & Conference Services teams.
November 2018 – December 2018, The Westin Cincinnati, Task Force to assist the Sales & Conference Services teams with new system conversion.
01/2012 to 01/2017Senior Event ManagerHyatt | Albuquerque, NM,
Managed events up to 350 room nights on peak, with 1,500 attendees.
Forecasted group sleeping rooms on a weekly basis with hotel room sales of $19 million.
Prospected catering for events on a monthly basis with hotel catering sales of $8 million.
Partnered closely with clients to create & customize menus to meet their budget & requirements.
Hired and trained staff for cJessica-functional assignments and verified employee knowledge of specific procedures related to each event type.
Maintained close communication with clients to mitigate service issues.
Planned menus to align with event theme or budget, coordinated catering services and selected appropriate entertainment.
Maintained adherence to client-event requirements through effective delegation, prioritizing and management of all production phases, from concept to execution.
01/2008 to 01/2012Director of Event PlanningMarriott International | Basking Ridge, NJ,
Oversaw financial performance of the Event Planning department, with a 4 year average of $9.85 million in catering revenue.
Evaluated & established the hotel sleeping room strategy with the Market Revenue Team, focusing on revenue per available room night.
Achieved guest, event & associate satisfaction by forming partnerships beneficial to the hotel & the individual.
Monitored event planning staff & functions on a daily basis for a 50,000 sq. ft. facility.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
