Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Motivated Hospitality Specialist gifted in consulting, training, and implementing best practices to maintain customer satisfaction. Focused on listening to customers' requests regarding group events and making suitable recommendations. Customer-oriented team builder with expertise generating optimal guest satisfaction levels while building profits and client generation. Detail-oriented and analytical relationship manager seeking to leverage event and hospitality management background to fill role with respected organization.

Skills
  • Catering
  • Setting reservations
  • Multi-tasker
  • Coordinating events
  • Communicating with clients
  • Conflict mediation
  • Providing customer support
  • Special event coordination
  • Guest relations
  • Team leadership and supervision
  • Catering coordination
  • Vendor management
  • Project management
  • Budget development
  • Business growth
  • Food service knowledge
  • Customer service-driven
Experience
01/2018 to Current Hospitality Consultant & Task Force Professional Marriott International | Allen, TX,
  • Assist hotel management companies with task force opportunities, training & consulting.
  • Travels to hotels to assist with new system conversions & coverage for open positions.
  • Provides support and coaching for team members to drive high levels of performance, job satisfaction, and personal growth.
  • Looks for ways to improve processes and enhance sales systems.
  • Applies an in-depth knowledge of hospitality tools to find opportunities to substantially increase profitability.
  • Develops and maintains positive relationships with peers, competitors and brand partners.
  • Develops strong customer relationships through frequent communications and the use of professional and courteous interaction.

Assignments included:

  • January 2020 – March 2020, The Hotel Colonnade, Coral Gables, Task Force as Conference Services Manager assisting the Sales & Conference Services teams.
  • October 2019 – November 2019, The Westin La Paloma Resort & Spa, Task force as Executive Meeting Manager assisting the Sales & Catering teams.
  • June 2019 – September 2019, The Gwen Hotel, Chicago, Task force as Conference Services Manager assisting the Sales & Conference Services teams.
  • January 2019 – April 2019, The Westin Snowmass Resort, Task force as Conference Services Manager assisting the Sales & Conference Services teams.
  • November 2018 – December 2018, The Westin Cincinnati, Task Force to assist the Sales & Conference Services teams with new system conversion.
01/2012 to 01/2017 Senior Event Manager Hyatt | Albuquerque, NM,
  • Managed events up to 350 room nights on peak, with 1,500 attendees.
  • Forecasted group sleeping rooms on a weekly basis with hotel room sales of $19 million.
  • Prospected catering for events on a monthly basis with hotel catering sales of $8 million.
  • Partnered closely with clients to create & customize menus to meet their budget & requirements.
  • Hired and trained staff for cJessica-functional assignments and verified employee knowledge of specific procedures related to each event type.
  • Maintained close communication with clients to mitigate service issues.
  • Planned menus to align with event theme or budget, coordinated catering services and selected appropriate entertainment.
  • Maintained adherence to client-event requirements through effective delegation, prioritizing and management of all production phases, from concept to execution.
01/2008 to 01/2012 Director of Event Planning Marriott International | Basking Ridge, NJ,
  • Oversaw financial performance of the Event Planning department, with a 4 year average of $9.85 million in catering revenue.
  • Evaluated & established the hotel sleeping room strategy with the Market Revenue Team, focusing on revenue per available room night.
  • Achieved guest, event & associate satisfaction by forming partnerships beneficial to the hotel & the individual.
  • Monitored event planning staff & functions on a daily basis for a 50,000 sq. ft. facility.
  • Selected décor and event materials fitting clients' requests and vision.
  • Designed and maintained spreadsheets documenting vendor, facility and guest information.
  • Networked to obtain potential event sponsors.
  • Trained customer service, marketing and sales teams for events.
  • Capitalized on emerging trends in client markets to strategize methods and solutions.
01/2005 to 01/2008 Senior Event Manager Tampa Marriott Waterside | City, STATE,
  • Coordinated events up to 650 room nights on peak, with 2,500 attendees.
  • Oversaw housing, catering, audio visual & billing requirements for events.
  • Managed Group Housing Coordinators & Event Administrative Assistants.
  • Partnered with property sales team during client site visits to showcase the hotel.
  • Administered contracts to deliver outstanding vendor coordination, timeline development, budgeting and day of coordination services.
  • Built robust vendor network to secure cost-effective, high-quality products.
  • Recommended money-saving strategies for events to bring costs within budget.
  • Organized corporate luncheons, dinners, conferences and special events.
  • Assessed events planning services and related costs.
Education and Training
Expected in | Certified Meeting Professional (CMP), , GPA:
Expected in Bachelor of Science | Business, Marketing Florida Southern College, Lakeland, FL GPA:

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Resume Overview

School Attended

  • Certified Meeting Professional (CMP)
  • Florida Southern College

Job Titles Held:

  • Hospitality Consultant & Task Force Professional
  • Senior Event Manager
  • Director of Event Planning
  • Senior Event Manager

Degrees

  • Some College (No Degree)
  • Bachelor of Science

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