Hospitality/Bar Manager Resume Example PF Changs Bistro

HOSPITALITY/BAR MANAGER

Professional Summary

Dependable and driven Manager with independent approach to handling high-volume customer loads. Well-versed in assisting wait staff with drinks and food orders. Excellent relationship-builder and multitasker always ready to support team needs. Onboard and supervise bar staff to continuously improve team performance and hit revenue objectives. Experienced Restaurant Manager with 40+ years of restaurant experience and forward-thinking, analytical approaches to meet business challenges. Skilled in spearheading promotions and special events.

Skills

Team Leadership
Training and Development
Conflict Resolution
Group Reservations Management
Health Codes Compliance
Dining Room Management
Team Building
Wine and liquor knowledge

Verbal and written communication
Training and mentoring
Kitchen staff coordination
Workflow planning
Scheduling
Safe food handling
Cleanliness

Work History

Hospitality/Bar Manager, 04/2016 to Current
PF Changs Bistro – Greenville, SC

Kept alcoholic beverages well-stocked and organized to meet expected demands.
Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise.
Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.
Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining [Number]% accuracy.
Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
Maximized customer service by training staff, overseeing operations and resolving issues.
Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands.
Handled $[Amount] cash on daily basis, which built trustworthiness and loyalty with owners.
Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Improved customer service rankings by resolving issues quickly and accurately.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Restaurant Manager, 07/2013 to 03/2016
Coach House – Simpsonville, SC

Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Led and directed team members on effective methods, operations and procedures.
Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Actively participated in ongoing customer service programs to build sales and rapport in community.
Maintained safe working and guest environment to reduce risk of injury and accidents.
Reconciled cash and credit card transactions to maintain accurate records.
Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.

Restaurant Supervisor, 05/2010 to 07/2013
MiMis Cafe – Greenville, SC

Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Greeted and interacted extensively with customers, promoting specials and providing details regarding key product offerings.
Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Greeted and interacted positively with customers, promoting specials and providing information on key product offerings.
Effectively scheduled and distributed work assignments in alignment with operational and customer needs.

Grocery Assistant, 06/2006 to 08/2008
Shop And Save – Pittsburgh, PA

Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products.
Stayed current on available products, store promotions and customer service policies to better shoppers.
Stocked fruits and vegetables and removed old or poor quality products.
Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
Inspected floor displays, noted missing items and immediately replenished merchandise.
Handled specialty seafood items for packaging and display.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.

Education

High School Diploma: 06/1980
Plum Senior Highschool - Plum Boro

Majored in Business Mangement

No Degree: Business ManagementBradford School - Pittsburgh, PA

Resume Overview

Companies Worked For:

PF Changs Bistro
Coach House
MiMis Cafe
Shop And Save

School Attended

Plum Senior Highschool
Bradford School

Job Titles Held:

Hospitality/Bar Manager
Restaurant Manager
Restaurant Supervisor
Grocery Assistant

Degrees

High School Diploma : 06/1980
No Degree : Business Management

Hospitality/Bar Manager Resume Example

Resume Score: 80%

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