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Hospitality/Bar Manager Resume Example

Resume Score: 80%

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HOSPITALITY/BAR MANAGER
Professional Summary

Dependable and driven Manager with independent approach to handling high-volume customer loads. Well-versed in assisting wait staff with drinks and food orders. Excellent relationship-builder and multitasker always ready to support team needs. Onboard and supervise bar staff to continuously improve team performance and hit revenue objectives. Experienced Restaurant Manager with 40+ years of restaurant experience and forward-thinking, analytical approaches to meet business challenges. Skilled in spearheading promotions and special events.

Skills
  • Team Leadership
  • Training and Development
  • Conflict Resolution
  • Group Reservations Management
  • Health Codes Compliance
  • Dining Room Management
  • Team Building
  • Wine and liquor knowledge
  • Verbal and written communication
  • Training and mentoring
  • Kitchen staff coordination
  • Workflow planning
  • Scheduling
  • Safe food handling
  • Cleanliness
Work History
Hospitality/Bar Manager, 04/2016 to Current
PF Changs Bistro – Greenville, SC
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
  • Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise.
  • Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining [Number]% accuracy.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Maximized customer service by training staff, overseeing operations and resolving issues.
  • Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands.
  • Handled $[Amount] cash on daily basis, which built trustworthiness and loyalty with owners.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Restaurant Manager, 07/2013 to 03/2016
Coach House – Simpsonville, SC
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Led and directed team members on effective methods, operations and procedures.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Actively participated in ongoing customer service programs to build sales and rapport in community.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Restaurant Supervisor, 05/2010 to 07/2013
MiMis Cafe – Greenville, SC
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Greeted and interacted extensively with customers, promoting specials and providing details regarding key product offerings.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Greeted and interacted positively with customers, promoting specials and providing information on key product offerings.
  • Effectively scheduled and distributed work assignments in alignment with operational and customer needs.
Grocery Assistant, 06/2006 to 08/2008
Shop And Save – Pittsburgh, PA
  • Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
  • Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products.
  • Stayed current on available products, store promotions and customer service policies to better shoppers.
  • Stocked fruits and vegetables and removed old or poor quality products.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.
  • Handled specialty seafood items for packaging and display.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
Education
High School Diploma: 06/1980
Plum Senior Highschool - Plum Boro
  • Majored in Business Mangement
No Degree: Business ManagementBradford School - Pittsburgh, PA
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • PF Changs Bistro
  • Coach House
  • MiMis Cafe
  • Shop And Save

School Attended

  • Plum Senior Highschool
  • Bradford School

Job Titles Held:

  • Hospitality/Bar Manager
  • Restaurant Manager
  • Restaurant Supervisor
  • Grocery Assistant

Degrees

  • High School Diploma : 06/1980
    No Degree : Business Management

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