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Hospitality Associate Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Motivated Hospitality Specialist gifted in making reservations and handling special requests while maintaining customer satisfaction. Focused on listening to customers' requests regarding group events and making suitable recommendations. Adaptable and friendly when handling challenging clients with special requests. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Positive and upbeat successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills. Detail-oriented with experience in event planning and oversight. Expert at organizing memorable gatherings reflecting clients' vision. Successful in tracking trends and seamlessly integrating traditional, contemporary and modern customs and traditions.

Skills
  • Problem Sensitivity
  • Guest Seating
  • Emergency Response
  • Seating Dispute Resolution
  • Customer Service
  • Cash Handling
  • Team Collaboration
  • Food Service Assistance
  • Accommodation Organization
  • Creativity and Adaptability
  • Time Management
  • Multitasking and Prioritization
  • Service Orientation
Experience
Hospitality Associate, 03/2002 to 04/2004
Baycare Health System, Inc Temple Terrace, FL,
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Completed opening and closing checklists to facilitate smooth restaurant operations.
  • Calculated charges, issued table checks and collected payments from customers.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Provided exceptional service to high volume of daily customers.
  • Cleared table and bussed dishes to allow for quick setups.
  • Set up dining room to meet hospitality and service standards.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Greeted newly seated guests promptly, filled water glasses and brought bread to table.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Implemented sanitary food handling, holding and service protocols.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Documented food orders and ran items to guest tables in dining room.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Set up tables and counters to prepare dining and serving areas.
  • Reset tables between guests, including refilling condiments and wiping down all surfaces.
  • Completed final preparations of dishes and quickly delivered items to customers.
  • Relayed orders and special requests to cooks.
  • Handled special customer requests such as separate checks and menu substitutions.
  • Restocked tables, wait staff areas and order staging areas.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
  • Inventoried food supplies to determine needs and replenish stations.
  • Served plated dinners, oversaw buffet-style dinners and passed hors d'oeuvres for parties.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
Grocery Checker, 10/1994 to 11/2004
Eagle Fluid Power. Lee's Summit, MO,
  • Managed cash register operations using POS system, including processing sales and returns.
  • Cleaned shelves and restocked with new inventory when products stock ran low.
  • Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
  • Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
  • Maintained and organized store displays to enhance product visibility and expedite product location activities.
  • Reviewed tags on product shelves and made requested pricing changes.
  • Moved merchandise to departments using equipment such as hand trucks.
  • Notified supervisor of spills for quick clean-up and remediation.
  • Notified management of customer or employee accidents.
  • Answered questions and inquiries per shift regarding products, prices and availability.
  • Offered product samples to help customers discover new items.
  • Constructed product displays and hung new signage.
  • Counted and balanced registers.
  • Used Point of Sale register system to complete transactions.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Displayed merchandise for upcoming sales in visually appealing way.
  • Maintained safe, organized store by keeping aisles free of merchandise and boxes.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Greeted customers and responded to informational requests.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Greeted customers promptly and responded to questions.
  • Maintained work area in clean and neat manner.
  • Cleaned and stocked front end areas, including register changing tapes and ribbons.
  • Welcomed customers, offering assistance to help find store items.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Built and maintained productive relationships with employees.
  • Applied proper tare procedures when ringing up scalable items to maintain accurate pricing.
Front Desk Receptionist, 02/1992 to 10/1995
Marquette University Milwaukee, WI,
  • Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins and check-outs.
  • Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
  • Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Computed guest billings and posted charges to room accounts.
  • Monitored reservations to track incoming parties and special events.
  • Maintained accurate bookkeeping of important files and ran reports and delivered updates on occupancy and revenues to supervisor.
  • Developed vast knowledge of local area to provide guests with information about dining options, arts, culture and other entertainment.
  • Educated guests regarding important property information and directions to different hotel areas.
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Explained and pointed out property details to guests, including dining areas, pool, spa and fitness center.
Event Planner, 07/1998 to 12/2016
Main Street Tehachapi City, STATE,
  • Helped with end-to-end event planning process through meetings, walk-throughs and day-of execution.
  • Coordinated plans and specific event needs with internal personnel.
  • Collaborated with leadership and colleagues to coordinate staffing for each event.
  • Secured event sponsorships and auction items for charitable initiatives.
  • Organized event facility, food and beverage selections and audio-visual arrangements.
  • Oversaw event logistics, venue scheduling and accommodations.
  • Planned, coordinated and executed weddings and special events.
  • Coordinated vendors, timelines and budgets for events.
  • Selected décor and event materials fitting clients' requests and vision.
  • Organized corporate luncheons, dinners, conferences and special events.
  • Scheduled and managed transportation for event participants.
  • Recommended money-saving strategies for events to bring costs within budget.
  • Directed florists, photographers, musicians and ceremony participants during pre-ceremony, ceremony and post-ceremony events.
  • Hosted large groups by engaging with attendees during annual events.
Education and Training
High School Diploma: , Expected in 06/1994
to
Tehachapi High School - Tehachapi, CA
GPA:

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Resume Overview

School Attended
  • Tehachapi High School
Job Titles Held:
  • Hospitality Associate
  • Grocery Checker
  • Front Desk Receptionist
  • Event Planner
Degrees
  • High School Diploma