Hospitality Associate Resume Example

* Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.

* Assisting our office manager in various building and office management duties (communicating with vendors, stocking supplies, sending packages, etc.)

* Active participant in established performance improvement projects.

* Develop, mantain and distribute work flow processes to the entire account team documenting how work is planned, schedule and executed.

* Provide assistance in general administrative activities and any other duties as assigned by the Assistant Facility Manager.

* Perform other Facility Management assignments as described by team and manager.

* Work is Performed within the framework of established policies and procedures.

• Maintained open communication with security team members and building supervisors via radios, telephones, digital means such as emails
• Prepared regular written logs and incident report at close of each shift for distribution of Receptionist
• Maintained composure and professionalism while screening visitors during high volume periods
• Updated shift logs and produced daily reports outlining security activities and specific incidents
• Completed April 8th 2008- November 21st 2019 - patrols of internal building spaces and facility grounds to identify and deter threats to assets
• Secured entrances and exits via physical presence and careful monitoring of CCTV
• Checked identification of all persons entering and exiting facility
• Answered alarms and investigated disturbances, contacting local law enforcement personnel for escalating crises
• Provided excellent service to guests and employees
• Adhered to established procedures and policies and posted orders to include enforcement of company rules, policies and regulations
• Responded quickly to emergency situations, typically within five minutes of alarm sounding to assess and deflect issues
• Oversaw periodic safety inspections, patrol service and immediate response to all safety-security situations
• Worked both independently and collaboratively to resolve urgent issues, which included the times that fire alarms went off and when it was required to call the ambulance in the event that someone got sick incidents
• Wrote reports of daily activities and irregularities such as property damage, theft, guest or employee accidents and unusual occurrences
• Responded immediately in emergency situations, applying CPR and First Aid training
• Greeted clients and guests professionally and courteously to cultivate and maintain welcoming atmosphere
• Offered every employee, visitor and customer courteous and professional support
• Resolved complaints and issues involving both guests and employees
• Triaged problems quickly, providing precise and clear information while working under minimum supervision

• Authenticated boarding passes, identification and passports to prevent fraudulent travel
• Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences
• Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items
• Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors
• Reported suspicious activities and persons to law enforcement
• Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas
• Provided detailed reports of infractions and criminal acts to law enforcement for trial or hearing procedures
• Inspected suspicious activities and monitored premises for criminal acts and rule infractions
• Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas
• Greeted clients and guests professionally and courteously to cultivate and maintain welcoming atmosphere
• Participated in staff meetings, special events and professional development activities
• Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building
• Responded immediately in emergency situations, applying CPR and First Aid training
• Provided excellent service to guests and employees
• Reported irregularities such as fire and safety hazards to maintenance
• Resolved complaints and issues involving both guests and employees