hospitality assistant manager resume example with 3+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Observant Parking Lot Attendant with 2 years of experience. Dedicated to excellent customer service and parking efficiency. In-depth understanding of security protocols with talent for accurate payment collection and surveillance.
Skills
Cash handling expert
Efficient multi-tasker
Outstanding communication skills
Cooperative team member
Microsoft Office proficiency
PowerPoint proficiency
Bilingual Spanish/English
First Aid and CPR
Work History
09/2019 to CurrentHospitality Assistant ManagerFast Retailing Co Ltd | Wayne, NJ,
Maintained excellent attendance record, consistently arriving to work on time.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Greeted and assisted guests by gathering information pertaining to reservations or requests.
Hired and trained new employees, demonstrating best methods for serving clients and guests.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Trained team members in successful strategies to perform their services to guests
Monitored employee performance and developed improvement plans.
Inspected equipment to maintain proper functioning during peak activity.
Answered questions and provided information about Area of Expertise.
Removed safety hazards, soiled items and trash from customer areas.
Responded to guests requests efficiently and with knowledgeable assistance.
Moved cars around lot to increase space efficiency.
Escorted drivers to vehicles and helped load or carry large items.
Determined guests needs by asking relevant questions and listening actively to responses.
Parked and retrieved cars according to customer needs.
Kept facilities clean, neat and organized at all times to give areas professional and fresh appeal.
05/2018 to 08/2019Retail Sales AssociateBi-Mart Corporation | Cottage Grove, OR,
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Supported efficient and timely replenishment of sales floor merchandise.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Balanced and organized cash register by handling cash, counting change and storing coupons.
Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
Folded and arranged Type merchandise in attractive displays to drive sales.
Provided excellent customer service to cultivate loyalty and satisfaction.
Used POS system to process sales, returns, online orders and gift card activations.
Maintained clean sales floor and straightened and faced merchandise.
Answered customer questions regarding merchandise and pricing.
Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
Prioritized helping customers over completing other routine tasks in store.
Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
Inspected merchandise for quality and arranged proper display location on floor.
Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Assisted customers with locating and choosing merchandise in any store department.
Assisted customers with prompt and polite support in-person and via telephone.
Answered product questions with up-to-date knowledge of sales and store promotions.
Maintained organized checkout area and swept floors and emptied trash cans.
Issued receipts and processed refunds, credits, or exchanges.
Skilled using cash register including processing sales discounts and refunds.
Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
Actively engaged customers to provide general assistance and information on store merchandise.
Employed strategic tactics such as cross-selling and upselling to drive sales.
Trained in loss prevention, visual merchandising and general sales skills.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Assisted customers by answering questions and fulfilling requests.
Performed stocking and informed management of low inventory quickly.
Greeted customers entering store and promoted sales or special programs.
Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Created inviting environment for customers by maintaining store organization and cleanliness.
Energized and motivated in performing sales floor activities including merchandising and selling.
Greeted customers, helped locate merchandise and suggested suitable options.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Helped customers manage large purchases by collecting items from shelves and storage
08/2017 to 10/2018CashierLAZ Parking | City, STATE,
Processed POS transactions, including cash and credit purchases or refunds.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Counted cash in register drawer at beginning and end of shift.
Used cash registers and POS systems to request and record customer orders and compute bills.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Assisted customers by answering questions and fulfilling requests.
Education
Expected in to to | General StudiesCommunity College of Rhode Island, Warwick, RIGPA:
Expected in 06/2015 to to High School Diploma | Paul Cuffee Charter School , Providence, RI, GPA:
Expected in 05/2019 to to Certificate | PhlebotomyCommunity College of Rhode Island, Warwick, RIGPA:
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