hospility manager resume example with 8+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive worClaire relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly maClaire positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Skills
Sales Techniques
Project management
Staff development
Brand management
Issue and conflict resolution
CRM
Workforce Management
Active listening
Training & Development
Basic math
Reliable and trustworthy
Friendly, positive attitude
Experience
Hospility Manager, 07/2020 - 05/2021 Medstar Research Institute – Olney, MD,
Trained employees on additional job positions to maintain coverage of roles at all times.
Assigned tasks to associates to fit skill levels and maximize team performance.
Recruited and hired qualified candidates to fill open positions.
Greeted and encouraged feedback from customers to implement in-store operational changes.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracClaire variances.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.
Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
Organized store and maintained high standards for cleanliness of parClaire lot, restroom and stockroom.
Assisted with training and onboarding of sales associates in all store operations.
Upheld company's high standards for business via leading by example and encouraging all team members to adhere to corporate policies.
Set challenging yet attainable goals to encourage continuous staff development.
Employed active listening and [Skill] to remedy employee conflicts.
Operations Manager, 08/2019 - 03/2020 7-Eleven, Inc. – North Charleston, SC,
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Conducted performance reviews providing coaching and feedback to benefit both company and employee.
Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Delivered positive customer experiences by implementing effective quality assurance practices.
Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
Improved morale and management communication by creating employee recognition and rewards practices.
Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Built upon established practice standards to improve operational performance and reduce labor costs.
Enforced security policies and procedures to protect company assets from theft, loss or damage.
Aided senior leadership during executive decision-maClaire process by generating daily reports to recommend corrective actions and improvements.
Evaluated documentation such as invoices and shipping paperwork for accuracy and compliance.
Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments.
Inspected production areas to identify and correct unsafe or unauthorized practices.
Conferred with subordinate managers each day to assess needs and optimize activities.
Cultivated and strengthened relationships with customers, vendors and internal stakeholders.
Assisted in refining procedures, defining best practices and correcting reported audit issues.
Secured revenue, accurately monitoring cash intake and maintaining store policy updates to eliminate discrepancies.
Reduced costly waste in manufacturing by identifying and eliminating overproduction.
Shift Leader, 05/2012 - 08/2019 Festival Foods – Holmen, WI,
Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Delegated tasks to employees and monitored activities and task completion.
Supervised, motivated and led employees to maintain productivity and customer service levels.
Upheld company standards and compliance requirements for operations and cleanliness.
Complied with company safety procedures, policies and regulations to promote safe worClaire environment.
Positioned skilled staff in key areas throughout shift to optimize department productivity.
Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
Coordinated shift-based inventory receiving, auditing and restocClaire.
Conducted one-on-one coaching sessions with team members resulting in reduced lost time and workplace accidents.
Documented production levels, materials used and special incidents to keep management informed of daily activities.
Created training manual for employees to use as reference guide.
Reviewed applications and resumes and recommended top candidates for interviews.
Implemented continuous improvement programs to increase productivity, improve quality and reduce costs.
Resolved customer complaints and reported issues to senior management.
Completed opening and closing duties to facilitate business operations.
Assisted with performance reviews to identify areas of improvement.
Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
Created fun team building activities to engage staff in up-selling to meet revenue targets.
Established team goals, reviewed employee work and mentored team members to improve performance.
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