hospice care consultant resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Motivated Social Services Case Manager displaying high level of flexibility, adaptability and organizational skills. Superior leadership skills and demonstrated track record of success working with diverse client populations in one-on-one and group settings.

  • Excellent communication skills
  • Rapport and relationship building
  • Key account development and management
  • Multidisciplinary team leadership
  • Communication and engagement techniques
  • Training & Development
  • Needs and risk assessment
  • Gerontology specialist
  • Community outreach expert
  • Strategic planner and trouble shooter
  • Crisis Intervention
Hospice Care Consultant, 02/2020 - Current
Compassus Wilkes Barre, PA,
  • Manage hospice and palliative care consultation services for three major Harvard affiliated hospitals in Boston Ma.
  • Cultivate professional relationships with clinicians by identifying needs and providing insightful information regarding services and patient care.
  • Foster increased understanding of hospice and pallitaive care insurance benefits as well as company specific services within the accounts managed.
  • Educate and support the needs of patients and families in facilitating a transition to comfort focused care.
  • Manage the coordination of discharge from hospital to ensure seamless transition onto hospice services.
  • Maintain communication related to patient care between preexisting treating providers and the interdisciplinary hospice team to ensure continuity of care and build rapport with referring providers.
  • Resolve customer service issues and devise continual improvements to enhance quality of patient care.
Protective Service Supervisor, 01/2017 - 02/2020
Chyten Test Preparation, Inc. MA, State,
  • Provided supervision for up to five Protective Service Workers (PSWs) who investigate and alleviate elder abuse, neglect, financial exploitation and self-neglect.
  • Ensured staff maintains agency best practices by setting consistent expectations and providing clear, personalized feedback.
  • Developed and managed department’s Train and Support program for all new PSWs.
  • Authored a modernized training manual to implement with all newly hired PSW.
  • Executed the personally developed training curriculum and on boarding process for thirteen PSWs to adequately prepare them for the expectations of carrying a full caseload while meeting regulatory requirements.
  • Monitored up to 120 cases with daily, weekly and monthly tracking. Results were analyzed to assist individual PSWs through a unique and personalized reeducation plan.
  • Worked closely with the program manager and associate director to set department quality benchmarks.
  • Monitored and identified quality improvement trends across the department. Results were used to develop and implement needed retraining at department staff meetings and ensured compliance of agency and state regulations.
  • Conducted an average of 60 screenings of initial reports per month to assess clients’ risk and deploy necessary responses per state regulations and agency guidelines.
  • Designed and implemented community outreach programs.
  • Provided individually developed trainings for both community members and professionals to raise awareness of elder abuse and the adult protective services program.
Protective Service Worker, 06/2014 - 01/2017
Springwell Inc City, STATE,
  • Investigated abuse, neglect, self-neglect and financial exploitation to determine accuracy of report and assessed for level of current and future risk.
  • Collaboratively developed and engaged elders and their caregivers in the implementation of service plans in order to alleviate risks in cases where abuse, neglect, exploitation or self –neglect was occurring.
  • Managed on-call coverage during office hours to provide consultation, follow up and address urgent needs of clients and collaterals.
  • Responded to emergency needs during after hours coverage to both Homecare and Protective Services consumers to assure adequate services and safety.
  • Created and updated resource databases for Protective Services team to utilize on a daily basis.
Tutor, 08/2013 - 04/2014
Lesley University City, STATE,
  • Fostered comprehension of course content in psychology, sociology, human services and social policy classes.
  • Collaboratively set and promoted the pursuit of goals, assisted in organization and strengthened time management skills.
  • Offered students personalized educational, behavioral and emotional support.
  • Developed strategies to improve student self-sufficiency to impact study skills and learning outcomes.
Education and Training
B.S: Human Services, Social Work, Expected in 2014
Lesley University - Cambridge, MA
Status - magna cum laude

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Resume Overview

School Attended

  • Lesley University

Job Titles Held:

  • Hospice Care Consultant
  • Protective Service Supervisor
  • Protective Service Worker
  • Tutor


  • B.S

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