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hospice care consultant resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Motivated Social Services Case Manager displaying high level of flexibility, adaptability and organizational skills. Superior leadership skills and demonstrated track record of success working with diverse client populations in one-on-one and group settings.

Skills
  • Excellent communication skills
  • Rapport and relationship building
  • Key account development and management
  • Multidisciplinary team leadership
  • Communication and engagement techniques
  • Training & Development
  • Needs and risk assessment
  • Gerontology specialist
  • Community outreach expert
  • Strategic planner and trouble shooter
  • Crisis Intervention
Experience
Hospice Care Consultant, 02/2020 - Current
Compassus Wilkes Barre, PA,
  • Manage hospice and palliative care consultation services for three major Harvard affiliated hospitals in Boston Ma.
  • Cultivate professional relationships with clinicians by identifying needs and providing insightful information regarding services and patient care.
  • Foster increased understanding of hospice and pallitaive care insurance benefits as well as company specific services within the accounts managed.
  • Educate and support the needs of patients and families in facilitating a transition to comfort focused care.
  • Manage the coordination of discharge from hospital to ensure seamless transition onto hospice services.
  • Maintain communication related to patient care between preexisting treating providers and the interdisciplinary hospice team to ensure continuity of care and build rapport with referring providers.
  • Resolve customer service issues and devise continual improvements to enhance quality of patient care.
Protective Service Supervisor, 01/2017 - 02/2020
Chyten Test Preparation, Inc. MA, State,
  • Provided supervision for up to five Protective Service Workers (PSWs) who investigate and alleviate elder abuse, neglect, financial exploitation and self-neglect.
  • Ensured staff maintains agency best practices by setting consistent expectations and providing clear, personalized feedback.
  • Developed and managed department’s Train and Support program for all new PSWs.
  • Authored a modernized training manual to implement with all newly hired PSW.
  • Executed the personally developed training curriculum and on boarding process for thirteen PSWs to adequately prepare them for the expectations of carrying a full caseload while meeting regulatory requirements.
  • Monitored up to 120 cases with daily, weekly and monthly tracking. Results were analyzed to assist individual PSWs through a unique and personalized reeducation plan.
  • Worked closely with the program manager and associate director to set department quality benchmarks.
  • Monitored and identified quality improvement trends across the department. Results were used to develop and implement needed retraining at department staff meetings and ensured compliance of agency and state regulations.
  • Conducted an average of 60 screenings of initial reports per month to assess clients’ risk and deploy necessary responses per state regulations and agency guidelines.
  • Designed and implemented community outreach programs.
  • Provided individually developed trainings for both community members and professionals to raise awareness of elder abuse and the adult protective services program.
Protective Service Worker, 06/2014 - 01/2017
Springwell Inc City, STATE,
  • Investigated abuse, neglect, self-neglect and financial exploitation to determine accuracy of report and assessed for level of current and future risk.
  • Collaboratively developed and engaged elders and their caregivers in the implementation of service plans in order to alleviate risks in cases where abuse, neglect, exploitation or self –neglect was occurring.
  • Managed on-call coverage during office hours to provide consultation, follow up and address urgent needs of clients and collaterals.
  • Responded to emergency needs during after hours coverage to both Homecare and Protective Services consumers to assure adequate services and safety.
  • Created and updated resource databases for Protective Services team to utilize on a daily basis.
Tutor, 08/2013 - 04/2014
Lesley University City, STATE,
  • Fostered comprehension of course content in psychology, sociology, human services and social policy classes.
  • Collaboratively set and promoted the pursuit of goals, assisted in organization and strengthened time management skills.
  • Offered students personalized educational, behavioral and emotional support.
  • Developed strategies to improve student self-sufficiency to impact study skills and learning outcomes.
Education and Training
B.S: Human Services, Social Work, Expected in 2014
-
Lesley University - Cambridge, MA
GPA:
Status - magna cum laude

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Resume Overview

School Attended

  • Lesley University

Job Titles Held:

  • Hospice Care Consultant
  • Protective Service Supervisor
  • Protective Service Worker
  • Tutor

Degrees

  • B.S

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