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Hospice Care Consultant Resume Example

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HOSPICE CARE CONSULTANT
Summary
To obtain a position where I can integrate strategies to develop and expand existing customer sales, assist in providing an atmosphere of guidance and support while building excellent relationships with internal and external customers. 30+ years of Healthcare experience Able to work independently in the accomplishment of various duties, including setting priorities and coordinating work. Able to operate computerized programs and databases to enter modify and retrieve confidential information/data into or from electronic medical records, scheduling systems and/or reports. Able to communicate effectively and professionally with employees at varying grade levels as evidenced by working with Physicians, Registered Nurses and other medical professionals. Able to work responsibly as a team member and a manager with limited or no supervision. Able to identify customer's concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution. Extensive experience in effective Customer Account Maintenance. Credentialing of vendor contracts. Extensive sales and marketing background leading to the development of long-term referral source relationships and increased census growth.
Skills
Marketing, Public Speaking, Management, Computer Concepts, IT Support, Healthcare Management, Customer Service, Microsoft, Excel, PowerPoint
Experience
Hospice Care Consultant03/2016 － CurrentCompany NameCity, State
  • Marketing the Hospice program, promoting the hospice philosophy, goals, mission and services to external referral sources while developing and maintaining referral source relationships.
  • Professionally representing the company while meeting with Doctors, Discharge Planners, Social Workers and other potential referral sources to influence their referral patterns.
  • Providing education to patients and families about the Medicare Hospice Benefit and services available.
  • Coordinating in-services and presenting the Hospice Program to churches and community/civic organizations.
  • Providing effective customer service to referral sources, patients, families, staff and the community.
Administrative Support Staff11/2015 － 03/2016Company NameCity, State
  • IT Support Provided support to the home health care team and office staff Professionally interacted with MD offices and other referral sources to assist in getting patients admitted into Home Health.
  • Filed medical information into patient charts Assisted staff to resolve Alscripts Homecare IT issues Made transitional care calls to new patient referrals, answer questions and assure them of excellent service delivery.
Provider Relations Coordinator/Referral Intake Manager04/2015 － 11/2015Company NameCity, State
  • Marketed the Hospice program and services to external referral sources while developing and maintaining referral source relationships Professionally represented the company while meeting with Doctors, Discharge Planners, Social Workers and other potential referral sources to influence their referral patterns.
  • Coordinated in-services and presenting the Hospice Program to churches and community/civic organizations.
  • Initiated and acquired vendor contracts for office service area.
  • Managed vendor contracts by consistently updating vendor licenses, in-services, OIG updates, Certificate of Liability, and other credentialing items.
  • Provided effective customer service to referral sources, patients, families, Hospice of Virginia staff and the community.
  • Managed the day to day operations of the hospice referral department.
  • Coordinated incoming referrals from intake to admission Entered referrals into Allscripts Supervised one Referral/Intake Coordinator.
Marketing Director12/2014 － 04/2015Company NameCity, State
  • Marketed the facility programs and services to external referral sources for facility patient census growth.
  • Developed and maintained referral source relationships.
  • Effectively promoted the philosophy, goals, and mission of the skilled nursing and rehabilitation industry.
  • Professionally represented facility while meeting with Doctors, Discharge Planners to influence their referral patterns.
  • Coordinated and presented community awareness programs and events to churches and community/civic organizations.
  • Provided effective customer service to referral sources, patients, families, facility staff and the community.
Provider Relations Coordinator01/2013 － 12/2014Company NameCity, State
  • Marketed the Hospice program and services to external referral sources while developing and maintaining referral source relationships.
  • Effectively promoted the hospice philosophy, goals, and mission.
  • Professionally represented company while meeting with Doctors, Discharge Planners, Social Workers and other potential referral sources to influence their referral patterns.
  • Coordinated in-services and presented the Hospice Programto churches and community/civic organizations.
  • Provided effective customer service to referral sources, patients, families, company staff and the community.
  • Initiated and acquired vendor contracts for office service area.
  • Managed vendor contracts by consistently updating vendor licenses, in-services, OIG updates, Certificate of Liability, and other credentialing items.
Client Services Director10/2012 － 12/2012Company NameCity, State
  • Managed/Oversee peer counseling and other services provided for clients Evaluated, selected and maintained educational materials and resources for client use Developed relationships with community leaders that provide services to our clients Developed and maintained monthly schedules for peer counselor Managed 5-8 volunteer patient advocates Exhibited excellent customer service to outside resources involved with Center clients Developed and maintained a monthly newsletter Maintained statistical reports regarding client services.
Provider Relations Coordinator08/2001 － 10/2012Company NameCity, State
  • Marketed the Hospice program services to external referral sources while developing and maintaining referral source relationships Effectively promoted the hospice philosophy, goals, and missions.
  • Professionally represented company while meeting with Doctors, Discharge Planners, Social Workers and other potential referral sources to influence their referral patterns.
  • Coordinated in-services and presented the Hospice Program to churches and community/civic organizations.
  • Provided effective customer service to referral sources, patients, families, company staff and the community.
  • Initiated and acquired vendor contracts for office service area.
  • Managed vendor contracts by consistently updating vendor licenses, in-services, OIG updates, Certificate of Liability, and other credentialing items.
Education and Training
December 2017AAS:Liberty University Online - Interdisciplinary StudiesInterdisciplinary Studies
2018BBA:Strayer University - Health Services AdministrationHealth Services Administration
Diploma:Liberty Home Bible Institute
Activities and Honors
Board Chair for Pregnancy Support Center, Past Board Member Pregnancy Support Center, Previous PSC Client Advocate, Past Board Member Farmville Area Chamber of Commerce, and Farmville Habitat for Humanity
Skills
educational materials, Healthcare Management, Home Health, Homecare, Hospice, IT Support, newsletter, Public Speaking, rehabilitation
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Resume Overview

School Attended

  • Liberty University Online
  • Strayer University
  • Liberty Home Bible Institute

Job Titles Held:

  • Hospice Care Consultant
  • Administrative Support Staff
  • Provider Relations Coordinator/Referral Intake Manager
  • Marketing Director
  • Provider Relations Coordinator
  • Client Services Director

Degrees

  • December 2017 AAS : Liberty University Online - Interdisciplinary Studies
    2018 BBA : Strayer University - Health Services Administration
    Diploma : Liberty Home Bible Institute

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