homeless shelter volunteer resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Bilingual (English and French) well-traveled candidate and service-oriented Case Manager with more than 10 years of experience as a Behavior Analyst.

Dedicated team player with knowledge of how to provide comprehensive support to supervisors and co-workers. Proficient in scheduling interviews, posting job openings and performing various administrative tasks.

Talented customer service representative with excellent issue and conflict resolution skills.

Excellent ability to communicate with diverse groups of individuals while working in a team oriented setting.

Hardworking, Organized and dependable job seeker with strong organizational skills. More than 10 years of experience in excellent customer service and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


I am the First member of my family to graduate from College.

I went to college while holding down 2 jobs.

  • Volunteer Organization
  • Medication Documentation
  • Illness and Injury Detection
  • Sanitation Protocols
  • Information Collection and Recording
  • Psychosocial Assessments
  • Event Networking
  • Customer Satisfaction
  • HIPAA Regulations
  • Customer Communication
Work History
Homeless Shelter Volunteer, 02/2022 to Current
New Story SchoolsMiddleburg, VA,
  • Built partnerships with related organizations to develop support and gain greater attention for important issues.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to up to 50 customers daily, handled challenging situations with ease.
Behavior Analyst, 02/2011 to 12/2021
Ascension HealthFruit Cove, FL,
  • Provided emergency response in crisis situations to diffuse tensions and prevent violence.
  • Managed up to 40 client files per day.
  • Provided comprehensive case management services.
  • Assessed patient behavior, moods and other responses, then reported to primary care doctor.
  • Helped patients to develop coping skills.
  • Redirected patients thoughts in moment of crisis.
  • Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy.
  • Recorded client information on special flow sheets, accurately indicating suicidal precautions, sleep flow and restraints.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
  • Helped patients receive appropriate, high-quality care with reasonable results.
  • Evaluated treatment plans against individual goals and healthcare standards.
  • Managed support services and fostered communication among social workers, therapists, hospital staff and patients.
  • Consulted with clinicians to devise and manage ongoing care plans for at-risk patients.
  • Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
  • Collaborated with external agencies to meet educational and transitional needs of clients.
Customer Service Representative, 03/2017 to 02/2020
Magellan HealthCity, STATE,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Managed over 70 customer calls and files per day.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
Bachelor of Science: Psychology, Expected in 05/2018 to University of Maryland - University College - Hyattsville, MD
Associate of Arts: Social Sciences, Expected in 05/2016 to Howard Community College - Columbia, MD


First Aid

CMT (Certified Medication Tech)

Native or Bilingual
Native or Bilingual

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Resume Overview

School Attended

  • University of Maryland - University College
  • Howard Community College

Job Titles Held:

  • Homeless Shelter Volunteer
  • Behavior Analyst
  • Customer Service Representative


  • Bachelor of Science
  • Associate of Arts

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