Senior C.E.O and outstanding performer in Remodeling and carpentry within construction. Proven success in leadership, operational excellence and organizational development with clear understanding of elements of Remodeling business. Recognized for inspiring management team members to excel and encouraging creative work environments. Experienced General Contractor with over twenty years of experience in Residential Remodeling/New Construction. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Skills
Credit card processing
Audit coordination
Staff management
Pricing structures
Picking and packing
Presentations and public speaking
Budgeting
Program leadership
Undeliverable mail handling
HVAC systems
Staff leadership
Supply ordering
Profitability and revenue generation
Production monitoring
Promotions planning
Billing and coding
Process and procedure development
Order preparation
Workplace safety
Tool repair and maintenance
Production schedule adherence
Team leadership
Account maintenance
Blueprint interpretation
Cleaning equipment operations
Project design
System maintenance and repair
Assembly procedures
Order taking
Performance assessments
Safe equipment operations
Recordkeeping and reporting
Operational improvements
Troubleshooting and resolution
Materials preparation
Payment coordination
Labor agreements
Shipping coordination
Samples comparison
Mail handling
Pipe installation
On-site demonstrations and training
Project requirements
Balance sheets
Work History
Home Remodeler, 08/1999 to Current Lennar Corp., – Vancouver, WA,
Collaborated with materials purchasing specialist to meet production requirements and quality standards
Lead team with all project requiring close cooperation among members to share information and develop solutions to meet broad array of deliverables
Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards
Cultivated and nurtured relationships with customers in strategic vertical markets to support ongoing definition of differentiated product value
Conceptualized and designed abstract ideas, built plans, and delivered details to CMO
Engaged client executives to assess strategic business needs and challenges and translate business strategy into human capital opportunities with business impact
Save $ by researching and implementing cost-saving initiatives and creating fresh new approaches to long-standing problems
Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations
Collected requirements from end-customers and business partners for product upgrades, added features and new product development
Maintained on-time and under-budget project completion with in budget
Estimater, 08/1999 to Current Sal's Remodeling – City, STATE,
Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
Initiated outbound administrative requests by phone and in writing to accomplish positive results
Developed product and solution positioning, messaging by prospective buyer role and methods to overcome competitive objections
Conducted field visits and met corporate customers for business development
Determined and recommended methods to address improvement opportunities
Developed and executed plans to monitor standard process adherence
Supervised production planning while using appropriate tools and analysis for smooth production output
Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention
Followed quality standards and procedures to minimize errors and maximize customer satisfaction
Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies
Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards
Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
Investigated and resolved customer complaints to foster satisfaction
Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations
Maintained material and stock levels consistent with business requirements while meeting target capital objectives
Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele
Received incoming calls and messages and addressed or triaged phone requests
Welcomed visitors to office, communicated arrival to team and managed visit expectations
Adhered to established policies, procedures and compliance for satisfactory audit rating
Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization
Offered pricing and feature recommendations to management and cross-functional teams
Minimized costs and maximized returns resulting in original budget plan and time frame
Developed standard operating procedures and document workflows for current and future process steps
Project Coordinator, 08/1999 to Current Sal's Remodeling – City, STATE,
Kept projects on schedule by managing deadlines and adjusting workflows as needed
Formulated complete project plans and coordinated engineering, design and shop drawing efforts
Tracked all hours and expenses to keep project on task and within budgetary parameters
Coordinated presentations for customers and project members detailing project scope, progress and results, keeping all entities well-informed of milestones and goals
Oversaw onboarding and mentorship, planned and executed meetings and developed project documentation
Transitioned projects from estimation and pre-construction phase to well-defined project execution plan
Planned and arranged meetings with external organizations and individuals, enabling all parties to meet and discuss project progress
Checked compliance of company safety plan and delivered recommendations to address regulatory issues
Collaborated with project owners and team members to set ambitious but achievable goals
Held construction progress and regular status meetings with project team
Achieved maximum cost effectiveness by providing value engineering for construction means and methods
Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments
Consulted with clients to define objectives and develop scopes
Kept project on schedule and within budget while serving as project leader
Interviewed, hired and trained new workers
Maintained zero site accidents and lost work days for twenty years
Formulated quality assurance and safety standards to comply with construction plans
Developed cost estimates, procured equipment and tracked construction progress to efficiently complete large scale projects
Remained up-to-date on best housing and building practices and negotiated pricing and schedules
Managed small to medium sized commercial construction projects by working effectively with general contractors, subcontractors, engineers, architects and other project stakeholders
Education
GED: , Expected in 05/1984 El Paso Community College - El Paso, TX GPA:
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