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Home Healthcare Aide Resume Example

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HOME HEALTHCARE AIDE
Summary

Professional and well-rounded Office manager, assistant and/or Sales rep with superior clerical skills and both medical, administrative and sales expertise. Successful at satisfying customer needs while meeting and exceeding business objectives. Smoothly handles administrative tasks, including coordinating mail, records and travel arrangements.

Skills
  • Client safety and first aid
  • Case management experience
  • Care plan management
  • Client documentation
  • Compassionate client care
  • Behavior redirection
  • Community activities
  • Microsoft Office
  • Computer skills
  • Critical thinking
  • Coordination
  • Supervision
  • Planning
  • Team management
  • Time management
  • Basic math
Experience
Heartland Healthcare Network | Owensville, MOHome Healthcare Aide07/2020 - Current
  • Planned optimal meals based on established nutritional plans.
  • Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
  • Facilitated best care by developing strong and trusting rapport with patient.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
  • Engaged with patients through participation in [Type] activity, which helped boost mood and improve overall memory.
  • Monitored client behaviors and emotional states, reporting concerns to [Job title] and documenting information in files.
  • Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
  • Administered necessary medications as directed by care plan.
  • Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Assisted patients with such tasks as [Task] and [Task] each [Timeframe] to alleviate burden on family members.
  • Monitored medications for patients with various conditions, including [Type] and [Type] and kept watchful eye for side effects.
  • Prepared high-quality nutritious meals for patients with [Type] and [Type] conditions to promote better overall health and improve eating habits.
  • Improved patient outlook and daily living through compassionate care.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Fostered independence in disabled individuals while closely monitoring safety at all times.
  • Monitored and reported clients' progress.
  • Furnished personal care to clients within private home settings and championed patient independence and well-being.
Hermann Area District Hospital | Hermann, MOMedical Assistant08/2016 - Current
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Prepared, reviewed and submitted patient statements to determine factual accuracy.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
  • Tested and repaired medical testing equipment to maintain safety and accuracy.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
  • Recorded patient histories and filed supporting clinical data and diagnosis.
  • Requested scripts from doctors and verified insurance and coding.
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
  • Sterilized medical equipment after each procedure.
  • Administered rapid tests such as [Type] and [Type] to help clinical staff assess conditions.
  • Educated patients about medications, procedures and physician's instructions.
  • Verified type of radiology procedure prior to exams using HIPAA guidelines for two identifiers.
  • Interviewed patients to verify information, record medical history and confirm purpose of visit.
  • Participated in maintenance of safe conditions within facility and other related areas, including performing [Task] and [Task].
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
  • Initiated dialysis treatment according to prescribed orders.
  • Scheduled appointments for patients via phone and in person.
  • Identified operational improvements to drive efficiency and quality of care.
  • Prepared equipment, positioning patients for invasive procedures such as cardiac catheterization.
  • Sterilized medical instruments to streamline procedural use.
  • Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
  • Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs.
  • Measured patient peak flows to improve workflow efficiency.
  • Used [Type] software to process patient payments and update accounts.
  • Prepared, stained, cover slipped and catalogued cytology specimens.
  • Implemented inventory tracking system to maintain product accessibility and lower equipment cost.
  • Organized charts, documents and supplies to maintain team efficiency.
  • Reviewed treatment sheets for consistency, completeness and accuracy.
  • Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
  • Assessed, documented and monitored vital signs for more than [Number] patients per day.
  • Maintained clean and organized work area with adequate supplies and reagents.
  • Assisted cardiologists in special and complex cardiovascular procedures.
  • Assisted back office patient processes to reduce customer wait time by approximately [Number]%.
  • Promoted continuity of care by accurately and completely communicating patient status to fellow caregivers.
  • Printed and filed examination data records according to HIPAA patient standards.
  • Completed and submitted clinical documentation in accordance with agency guidelines.
  • Furnished supplies, support and assistance to medical staff and patients for unit-specific procedures.
  • Monitored patient hemodynamic status during procedures using electrocardiograms.
  • Processed and produced ER, OR and portable x-ray information to assist diagnosis.
  • Troubleshot malfunctioning equipment and test systems to maintain testing accuracy.
  • Prepared patients for examinations, taking vital signs and updating medical histories.
  • Assisted with technical treatments and entered information within patient records and charts.
  • Answered appointment calls to streamline office operations.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Evaluated and reported current equipment inventory to appropriate sources.
  • Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
  • Improved patient care and daily task efficiency resulting in smoother operations.
  • Assisted Physicians and nurses in providing customized healthcare options to infants, children and adolescents.
  • Performed imaging, transcription and verifying tasks to keep office workflows running smoothly.
  • Supported functions for diagnostic and technical treatment procedures, including setting up and operating special medical equipment and apparatuses.
  • Completed clinical documentation in accordance with agency guidelines.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
  • Supervised both clinical and administrative duties in medical office setting.
  • Followed all principles of asepsis and infection control to meet patient safety guidelines.
  • Ordered and received disposable supplies and created SAP purchase orders.
  • Installed and calibrated biomedical equipment to maintain accuracy levels.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Performed routine tests such as urine dip stick, vision and hearing tests.
  • Observed and documented patient status and reported patient complaints to case manager for resolution.
  • Coordinated and executed medical waste disposal according to governmental and organizational standards.
  • Recorded vital signs and medical history.
  • Communicated with patients by phone and via written correspondence.
  • Maintained working condition of equipment by closely following operating instructions, troubleshooting breakdowns, performing preventive maintenance and calling for repairs.
  • Efficiently performed insurance verification and pre-certification and pre-authorization functions.
  • Prepared prescription refill requests on behalf of physician to prevent lags.
  • Trained patients on how to properly operate medical equipment.
  • Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion.
  • Maintained and calibrated lab instruments and equipment to streamline use.
  • Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Acted as liaison between physician and patient, answering questions and delivering test results.
  • Communicated with medical transcriptionists regarding patient medical records.
  • Escorted patients to examination rooms and documented medical histories.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Contributed to efficient office operations by triaging patients by severity of medical complaint.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Batch-scanned and indexed patient charts to improve data availability while maintaining security.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
  • Positioned patients for optimal comfort prior to procedures.
  • Monitored patient stability by checking vital signs and weight.
  • Selected equipment for use in ultrasound setup according to specifications of examination.
  • Helped residents achieve Prescribed program goals and increase independence.
  • Assisted patients in preparation for examinations, assessing and recording vital signs.
  • Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
  • Collaborated with radiologists, sonographers and other healthcare team members to streamline patient care.
  • Coordinated services with medical and office staff to improve patient satisfaction, engagement and compassionate care.
Integrative Healthcare of Saint Louis | Saint Louis, MOOffice Manager03/2013 - 06/2016
  • Culled knowledge of federal and state-level mandates to assess compliance across areas of operation\.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Increased office organization by developing filing system and customer database protocols.
  • Solicited vendor quotes to determine optimal material purchase pricing.
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
  • Organized patient files and streamlined operations to improve efficiency.
  • Developed long-term budgets covering office supplies and equipment maintenance to meet organizational demand.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Monitored office inventory to maintain adequate supply levels and order products.
  • Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
  • Elevated customer satisfaction ratings by resolving client and case issues effectively.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Planned for major business changes, including system conversions and office moves.
  • Oversaw office inventory and timely reordering of supplies.
  • Proactively identified and solved complex problems that impact management and business direction
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Planned and executed successful corporate meetings, lunches and special events for groups of up to [Number].
  • Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.
  • Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client/leadership appointments.
  • Strengthened community outreach by coordinating fundraisers, including managing marketing, vendor relations and volunteer supervision processes.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Cultivated community relations and worked with teams to optimize programs.
  • Automated office operations to manage client correspondence, record tracking and data communications.
  • Managed $10,000 office budget to handle all needs, including inventory, postage and vendor services.
  • Collaborated closely with Chiropracto to effectively smooth and improve office operations.
  • Spearheading special projects through effective emergency resolution.
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Coordinated logistics for corporate events.
  • Oversaw digital patient charting, including data entry and administrative duties regarding insurance, billing and accounts receivable.
  • Managed daily operations within Holistic Medical office by supporting continuous delivery of excellent services and care.
  • Interviewed, onboarded, developed and oversaw daily activities of 6 clerical and administrative office personnel.
  • Instituted and built dynamic team of astute and successful administrative professionals which supported all corporate growth and productivity objectives.
  • Enhanced customer satisfaction ratings by resolving account issues efficiently.
  • Liaised with court personnel, city magistrates, police departments and bank administrators to promote successful office operations.
  • Streamlined back office services for clients to promote proper functionality and positive user experience.
  • Reduced financial discrepancies by accurately managing accounting documentation in Medtronic software while maintaining case costs and billing processes.
  • Aided senior leadership during executive decision-making process, meeting with clients to research cases, collect data, prepare settlement packages and interpret information for daily report generation.
  • Generated financial reports for management review.
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
  • Enhanced trial proceedings by organizing evidence and scheduling witnesses to optimize case preparation for successful outcomes.
  • Wrote professional business correspondence to maintain strong line of communications.
  • Completed quarterly employee performance evaluations to identify deficiencies and recommend improvement strategies.
  • Updated employee paperwork and records.
  • Authored countywide manual for families and children that identified community resources.
  • Prioritized project components and organized scopes.
  • Elevated customer satisfaction ratings by resolving client and case issues efficiently.
  • Streamlined operational efficiencies by providing timely computer diagnosis and repair.
  • Directed team of 6 administrative professionals to meet team needs in fast-paced environment.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Conferred with business leaders to evaluate needs and strategize operational improvements to boost productivity.
  • Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
  • Managed office inventory and placed new supply orders.
  • Performed billing, collection and reporting functions for Medical office generating over $2,400,000 annually.
  • Drafted manuals and resources for identifying access to services.
  • Managed office inventory by maintaining documentation of stock.
  • Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
  • Conducted quarterly performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
  • Supported Office Assistants and Chiropractor with smooth and efficient clerical support.
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
  • Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
  • Aided senior leadership during executive decision-making process, meeting with clients to research case, collect data, prepare settlement packages and interpret information for daily report generation.
  • Optimized traceability, developing organization systems for court documents and exhibits.
  • Developed and administered department budgets.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Education and Training
Everest College | Earth City, MORegistered Medicsl Assistant in Medical Assisting05/2010
St. Louis Community College | Florissant, MOSome College (No Degree) in General Studies
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Resume Overview

Companies Worked For:

  • Heartland Healthcare Network
  • Hermann Area District Hospital
  • Integrative Healthcare of Saint Louis

School Attended

  • Everest College
  • St. Louis Community College

Job Titles Held:

  • Home Healthcare Aide
  • Medical Assistant
  • Office Manager

Degrees

  • Registered Medicsl Assistant in Medical Assisting
    Some College (No Degree) in General Studies

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