Well-trained healthcare administrator offering vast experience in medical operations, excellent interpersonal communication skills and the organizational savvy to run a healthcare organization smoothly.
Effective staff coach
Strategic planning capability
Quality improvement competency
Promotes positive behavior
Planning and development
Recruiting and hiring expert
Knowledge of Medicaid statutes and regulations
Independent judgment and decision making
12/2012 to 07/2013
Home Healthcare AdministratorCare Advantage Homecare and Staffing – Chesapeake, VA
Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
Organized the department in accordance with administrative guidelines in order to provide specified nursing services to meet the legal, organizational and medical staff guidelines.
Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy.
Recruited, hired, trained and coached on average of number new employees per year.
Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care.
Interpreted and communicated new or revised policies to staff.
Established and oversaw implementation of an effective budgeting and accounting system that improved efficiency and reduced costs.
Represented and interpreted the agency's functions and services to other institutions, the public, government agencies and other organizations.
Developed and achieved financial and growth goals.
Strategically planned methods to achieve operational goals and targets.
Led the facility management staff and consultants in producing a business plan that focused on all aspects of facility operations, including setting priorities and job assignments.
Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork.
Reviewed customer survey information to prioritize areas of improvement.
Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment.
Routinely collaborated with department managers to correct problems and improve services.
Investigated, provided and submitted information to Quality Department about special incidents, events and complaints.
Assisted in resolving and satisfying client requests and internal operational issues.
Established standards for selection, promotion and termination of staff.
Investigated and reported issues relating to patient care or conditions that might hinder patient well-being.
Conducted monthly patient case conferences, in-services and staff meetings to educate staff and facilitate good communication.
Managed and directed fiscal operations, including planning budgets, authorizing expenditures, accounting, establishing service rates and coordinating financial reporting.
01/2011 to 01/2012
Branch CoordinatorArcadia Homecare and Staffing – Virginia Beach, VA
Responsible for running the day to day operations of homecare and staffing office Responsible for interviewing, hiring and retaining nursing field staff Responsible for development of internal & external marketing strategies to ensure company growth is achieved Completion of weekly staff payroll Ensure payroll and billing adjustments are accurate Responsible for analyzing client needs to coincide with nursing field staff skill level Responsible for assessing, development of care plans and opening of new client cases Ensure maximum client satisfaction is obtained through quality assurance Assist with completion of marketing plan Assist with development of annual budget.
01/2010 to 01/2010
Agency ManagerCommonwealth Assisted Living LLC/Stay At Home Pe – VA
Completed and ensured accuracy of agency payroll Completed monthly billing for Medicaid, Social Service and Private Pay Clients Prepared and executed marketing strategies Responsible for recruiting, hiring and retention of staff Completed 90 day and annual reviews Ensured above average client customer service was obtained Completed auditing of client charts Responsible for assessing, developing care plans and opening of new client cases Analyzed client needs to ensure appropriate matches were made with field nursing staff.
07/2006 to 08/2009
Scheduling ManagerSeniorcorp Inc – Norfolk, VA
Managed 200 field staff employees Analyzed client needs to ensure appropriate matches were made with field nursing staff Interviewed potential applicants Assisted registered nurse with 90 day and Annual Reviews for field staff employees Completed customer service assessments of the care that was being received Provided monthly reviews for field staff employees Assisted with recruiting/retention in human resource Assisted with payroll and billing functions Assisted with creating marketing strategies Created effective management concepts that ensured all skills were being utilized appropriately.
Master of Business Administration: Kaplan University - Chicago, IL
Bachelor's of Science: Business Management Kaplan University - Chicago, IL
Associate of Applied Science Novemeber: Bryant & Stratton College - Virginia Beach, VA G.P.
AWARDS & HONORS President's List Undergraduate Studies (2008-2009)/Graduate Studies (2011-2013) Dean's List Undergraduate Studies (2009-2010)/Graduate Studies (2011-2013)