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home health intake coordinator resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.

Detail-oriented Medical and Health Service professinal, passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures.

Patient-focused Intake coordinator, equipped with administrative and customer service expertise.

Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Skills
  • Employee Supervision
  • Time Management
  • Decision Making
  • In-Service Programs
  • Employee Work Scheduling
  • Verbal and Written Communication
  • Critical Thinking
  • Employee Performance Evaluations
  • Expenditure Authorization
  • Service Utilization Improvements
  • Operating Plans Development
  • Employee Recruitment and Hiring
  • Employee Training Program
  • Operational Records Maintenance
  • Clinical Staff Management
  • Medicare Compliance
  • Emergency Readiness
  • Rehabilitation Programs
  • Diagnostic Services Monitoring
  • Patient Care Assessment
  • Human Resources Management
  • Problem Identification
  • Organizational Goal Development
  • Performance Monitoring
  • HIPAA Guidelines
  • Problem Resolution
  • Administrative Staff Supervision
Experience
Home Health Intake Coordinator, 03/08/22 to Current
AdvisacareSt. Joseph, MI,
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Answered phone calls to provide assistance, information and medical personnel access.
  • Compiled physical and digital documents, charts and reports.
  • Updated group medical records and technical library to promote smooth office operations.
  • Resolved customer complaints or answered customers' questions.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
  • Answered and logged incoming inquiries via phone, fax and email.
  • Issued, gathered and inspected intake forms to confirm correct signatures and information.
  • Maintained positive attitude and effectively de-escalated clients during crisis situations.
  • Maintained clinical records and required paperwork in compliance with agency standards.
  • Made outbound calls to providers to obtain information necessary to create or update authorization.
  • Met needs of physicians and other treating team members with timely retrievals of patient medical records.
  • Improved integrity and completeness of medical records by consulting with clinical staff to resolve coding and diagnostic mistakes.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Planned and completed group projects, working smoothly with others.
Intake Manager, 01/04/12 to 02/27/20
Cultivate Behavioral Management CorpRound Rock, TX,
  • Communicated with patients with compassion while keeping medical information private.
  • Explained policies, procedures and services to patients.
  • Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
  • Maintained records management system to process personnel information and produce reports.
  • Maintained awareness of government regulations, health insurance changes and financing options.
  • Directed, supervised and evaluated medical, clerical or maintenance personnel.
Intake Coordinator, 5/15/20 to 7/26/21
Giant EagleVerona, PA,
  • Answered phone calls to provide assistance, information and medical personnel access.
Intake Coordinator, Kaiser Intake Reprisentative, 01/04/12 to 02/27/20
Perfect Touch Home Health CareCity, STATE,
  • Communicated with patients with compassion while keeping medical information private.
  • Explained policies, procedures and services to patients.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
  • Maintained records management system to process personnel information and produce reports.
  • Maintained communication and transparency with governing boards, department heads and medical staff.
  • Coordinated work activities and scheduling of medical, nursing and physical plant staff.
Education and Training
Bachelor of Science: Nursing RN, Expected in 05/1985 to Nursing School - Tashkent, UZ,
GPA:
Languages
Russian:
Native/ Bilingual
Negotiated:

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Resume Overview

School Attended

  • Nursing School

Job Titles Held:

  • Home Health Intake Coordinator
  • Intake Manager
  • Intake Coordinator
  • Intake Coordinator, Kaiser Intake Reprisentative

Degrees

  • Bachelor of Science

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