Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Dedicated Home Health Aide skilled in supporting clients with professional communication and superior organization skills. Advanced knowledge of clerical functions, project support, schedule management and customer service. Quick learner accomplished in solving problems through critical thinking and handling conflicting priorities with concise time management.
Skills
Client safety and first aid
Care plan management
Quality program protocols
Client documentation
Compassionate client care
People skills
Communication
Working collaboratively
Reliable and trustworthy
Active listening
Experience
Home Health Caregiver, 12/XXX6 - Current Prospect, Inc. – Lebanon, TN,
Maintained clean and well-organized environment for client happiness and safety.
Improved patient outlook and daily living through compassionate care.
Assisted with client personal care needs to foster independence and well-being.
Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Documented client progress in charts and logbooks.
Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
Followed care plan and directions to administer medications.
Trained new caregivers in client needs and caregiving standards.
CNA, 02/XXX5 - 09/XXX6 American Advanced Management, Inc – Sebastopol, CA,
Responded to patient alarms and needs-assessment requests to identify course of treatment.
Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Consulted with nurses to develop patient care plans and evaluate treatment options.
Documented activities and recorded information in EMR system.
Engaged with patient family and friends to provide courteous visit experience.
Delivered high level of care to every patient.
Followed safe lifting techniques and individual resident lifting instructions.
Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes.
Assisted patients gently and respectfully with daily living activities, including bathing, positioning, toileting and feeding and documented care per unit protocols.
Managed supplies and restocked inventory to promote optimal availability for patient care.
Maintained composure and efficiency during rapid response situation and emergency codes.
Maintained clean and neat environment in patient care area, checked and restocked supplies and handled linen management and trash removal.
Observed patient conditions compassionately, listened attentively and reported abnormal changes to supervisor verbally and in writing while also following up with patient.
Insurance Salesman, 03/2001 - 09/2006 American Senior Communities – Lafayette, IN,
Interviewed prospective clients to gather information on financial needs and discuss any existing coverage.
Engaged customers and provided high level of service by carefully explaining details about documents.
Analyzed customer needs and provided best options, upselling products and services.
Followed up with customers to check on changing needs and propose new offerings.
Maintained pleasant and cordial attitude at all times, even when issues arose.
Evaluated customer desires and budgetary constraints to pick best policies.
Communicated with clients by phone and email to answer questions and offer services.
Offered information about policy and coverage details.
Attended continuing education courses to maintain insurance license.
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