Caring [Job Title] dedicated to providing comprehensive personal support. Proficient in cooking meals, organizing schedules and updating documentation. Strong knowledge of emotional, physical and social support strategies. Serviced-focused [Job Title] dedicated to giving every customer positive experiences to promote loyalty and repeat business. Orchestrate optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Accomplished and creative Executive Manager possessing multifaceted experience and proven ability to re-energize and restructure organizations, develop strategic initiatives and capture emerging business opportunities. Results-oriented, decisive leader adept at forging lucrative relationships with key partners, vendors and clients. Recognized for turning around struggling company operations to achieve sustained growth. Detail-oriented [Job Title] with demonstrated excellence in reception and administration. Excel at providing proactive customer service in hospitality establishments. Well versed in [Software] with accuracy in data entry and reservation management. Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner.
Skills
Progress documentation
Clinical quality program standards
Community integration
First Aid and Safety
Scheduling
Patient Care
Food Preparation
Cleaning
Telephone etiquette
Office administration
Decision-Making Abilities
Sensitive Information Handling
Call Forwarding
Project Management
Business administration
Office supplies inventory management
Time management
Employee Supervision
Training and Development
Budgeting
Sales
Inventory Control
Staff Management
Sales Training
Process Improvement
Sales Goals
Financial Reporting
Employee Training
Inventory Maintenance
Store Merchandising
State Regulations Knowledge
Meal Preparation
Dementia Knowledge
Administering Medication
Bathing
Work History
Home Caregiver, 03/2013 - 04/2016 Phoenix Home Care And Hospice – Sedalia, MO,
Developed rapport to create safe and trusting environment for care.
Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops.
Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
Monitored progress and documented any patient health status changes, keeping healthcare team updated.
Completed entries in log books, journals and care plans to document accurately report patient progress.
Supervised daily activities and provided assistance when needed.
Provided patients with assistance in completing such tasks as [Task] and [Task], effectively reducing daily burden on family members.
Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Checked vital signs on [Timeframe] basis and contacted [Job title] regarding any patient health concerns or behavioral changes.
Increased medication knowledge and medical terminology prowess through consistent research and continuing education.
Assisted disabled clients in any way necessary to facilitate independence and well-being.
Administered [Type] and [Type] medications to patients and remained vigilant for negative side effects.
Cooked tasty, nourishing meals for patients with [Type] and [Type] conditions to promote better nutrition.
Maintained clean, safe and well-organized patient environment.
Kept close eye on behavior and emotional responses of clients, consulting with [Job title] to address concerns and protect each person from any harm.
Built and strengthened area partnerships to reap benefits such as new revenue channels and enhanced public awareness.
Taught [Job title]s strategies for completing [Area of expertise] work and carrying out senior management directives.
Developed innovative sales proposals to promote product quality and showcase market comparisons.
Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
Managed [Type] team schedule with eye for coverage needs and individual strengths.
Mentored and motivated team members to efficiently achieve challenging business goals.
Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
Supervised all areas of restaurant to keep it clean and well-maintained.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Front Desk Receptionist/Dishwasher Supervisor, 04/2009 - 05/2012 Aimbridge Hospitality – Oak Brook, IL,
Kept accounts in balance and ran daily reports to verify totals.
Updated customer accounts with add-on room charges, including minibar use and room service bills.
Trained new staff on correct procedures, compliance requirements and performance strategies.
Performed concierge services for guests as needed.
Created lasting relationships with guests that built loyalty and drove hotel revenue.
Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
Planned coverage needs and organized services to support incoming special events.
Built talented team through hiring and training new associates.
Arranged accommodations and travel plans for visitors and presented updated itineraries.
Promoted local entertainment and sporting events and offered details to assist patrons.
Balanced hotel accounts at end of day.
Oversaw fast-paced front desk operations at busy [Type] facility with as many as [Number] nightly guests.
Maintained transaction security by verifying payment cards against identification.
Protected guest valuables with main safe or in individual boxes to maximize security.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Maintained financial accuracy by collecting deposits, fees and payments.
Greeted and welcomed new members, establishing and updating memberships to [Company][Type] programs.
Greeted [Number] daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Supervised [Number] administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
Entered customer data using [Type] software and updated information whenever patrons changed rooms.
Front Desk Receptionist, 08/2007 - 12/2009 Hamtramck Er Center – City, STATE,
Confirmed relevant guest information and payment methods to prevent fraud.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Updated customer accounts with add-on room charges, including minibar use and room service bills.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Protected guest valuables with main safe or in individual boxes to maximize security.
Collected, sorted and distributed mail and prepared mail, messages and courier deliveries for busy [Number]-person [Type] business.
Resolved customer issues quickly and notified [Job Title] immediately when problems escalated.
Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Promoted local entertainment and sporting events and offered details to assist patrons.
Kept accounts in balance and ran daily reports to verify totals.
Used [Software] to process reservations, check-ins and check-outs.
Sorted mail and other important data upon [Job Title]'s absence, promoting quick delivery of all messages to recipients.
Planned coverage needs and organized services to support incoming special events.
Maintained financial accuracy by collecting deposits, fees and payments.
Performed basic bookkeeping activities, including [Task] and [Task] and used [Skill] to implement updates to accounting system.
Maintained transaction security by verifying payment cards against identification.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
Arranged accommodations and travel plans for visitors and presented updated itineraries.
Entered customer data using [Type] software and updated information whenever patrons changed rooms.
Prepared weekly employee work schedules for [Number] team members ensuring all shifts received adequate coverage.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Volunteered to help with special projects, assuming variety of tasks and duties, including [Task] and [Task].
Greeted [Number] daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Arranged conference calls for [Type] and [Type] departments both onsite and at remote locations using [Software].
Collaborated with [Type] and [Type] team members to handle guest requirements from check-in through check-out.
Monitored office supplies by checking inventory on [Timeframe] basis and placed orders whenever stock appeared low.
Received packages and mail at front desk and dispersed to correct employees.
Supervised [Number] administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
Immediately contacted housekeeping staff and maintenance department regarding guest room issues, including [Type] and [Type] to promote quick remediation.
Took reservations over phone, in person and via computer for guests and provided confirmation information.
Assisted guests by furnishing information and directions to various areas of property including casino, gift shop and dining areas.
Education
High School Diploma: , Expected in 06/2006 - Denby High School - Detroit, MI GPA:
No Degree: Pct/ Billing And Coding, Expected in - Everest College - Detroit, MI, GPA:
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