Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Committed Healthcare professional bringing [6] years of proven success in healthcare roles. Dedicated to providing client safety and comfort through continuous focused care. Skilled in assisting with daily living activities and meal preparation with passion for community contribution.

Personable and dedicated Customer Service Representative with extensive experience in [Sales] industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Positive, upbeat [Customer Service Representative] brings more than [6] years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Skills
  • Care plan management
  • Compassionate client care
  • Client safety and first aid
  • Client documentation
  • Behavior redirection
  • Knowledge of state regulations
  • Relationship development
  • Communications
  • Organization
  • Planning and coordination
  • Problem resolution
  • Customer service
  • Supervision
Experience
12/2018 to 04/2020 Home Caregiver Phoenix Home Care And Hospice | East St. Louis, IL,
  • Documented client progress in charts and logbooks.
  • Improved patient outlook and daily living through compassionate care.
  • Facilitated best care by developing strong and trusting rapport with patient.
  • Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
  • Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
  • Prepared high-quality nutritious meals for patients with [Diabetes] and [GI] conditions to promote better overall health and improve eating habits.
  • Transported clients to doctor's appointments and other related errands.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Furnished personal care to clients within private home settings and championed patient independence and well-being.
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
  • Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
  • Monitored and reported clients' progress.
  • Monitored client behaviors and emotional states, reporting concerns to [RN] and documenting information in files.
  • Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
  • Engaged with patients through participation in [Physical] activity, which helped boost mood and improve overall memory.
  • Maintained clean and well-organized environment to promote client happiness and safety.
03/2015 to 09/2018 Home Health Care Assistant Sentinel Technologies Inc | Centennial, CO,
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Administered necessary medications as directed by care plan.
  • Improved patient outlook and daily living through compassionate care.
  • Provided patients with transportation to and from doctor appointments.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Fostered independence in disabled individuals while closely monitoring safety at all times.
  • Monitored and reported clients' progress.
  • Facilitated best care by developing strong and trusting rapport with patient.
  • Maintained patient hygiene by administering bedpans, urinals, baths and shaves.
  • Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
  • Engaged with patients through participation in [Physical] activity, which helped boost mood and improve overall memory.
  • Delivered high level of assistance with cooking, meal preparation and shopping.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Planned optimal meals based on established nutritional plans.
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
  • Conducted games and other activities to engage clients and provide mental stimulation and entertainment.
  • Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
08/2014 to 05/2017 Customer Service Representative Call Center Services Inc. | City, STATE,
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Answered [75]+ inbound calls per day and directed to designated individuals or departments.
  • Educated customers on special pricing opportunities and company offerings.
Education and Training
Expected in 05/2014 GED | Jacksonville State University, Jacksonville, AL GPA:

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Resume Overview

School Attended

  • Jacksonville State University

Job Titles Held:

  • Home Caregiver
  • Home Health Care Assistant
  • Customer Service Representative

Degrees

  • GED

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