, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
I am personable, friendly and solution-oriented with over 5 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.
Skills
Verbal and Written Communication
Relationship Building
Collaboration and Teamwork
Maintaining Client Records
Active Listening
Issue Reporting
Customer Service
Life Skills Development
Positive Reinforcement Methods
Behavioral Disorders
Academic Advisement
Community Outreach Programs
Safety and Risk Assessments
Workflow Management
Goal Setting
Coping Techniques
Employee Training
Behavioral Intervention
Cultural Sensitivity
Problem-Solving
Experience
06/2021 to 10/2022Home AssistantThe Luxottica Group | Sarasota, FL,
Cooked nutritious meals, kept environments clean and washed clothing.
Drove patients to medical and personal appointments.
Aided patients with mobility and activities of daily living.
Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
Observed safety protocols to minimize accidents and spread of disease.
Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
Collaborated with social workers to support patients.
Evaluated patient behavior and reported changes to clinical team.
Partnered with interdisciplinary teams to implement care plans.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
03/2021 to 02/2022Key HolderOnce Upon A Child Franchise | City, STATE,
Maintained organization, cleanliness and safety in work areas.
Directed social media and digital marketing strategy and initiatives to promote brand building.
Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
Partnered with store leadership team to learn and understand management processes and reports.
Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
Operated cash register.
Maintained store and maintained appearance.
Performed store opening and closing tasks to comply with preset store operations guidelines.
Opened and closed store in absence of senior managers.
Signed for incoming shipments in manager's absence.
Connected with customers to provide assistance and collect feedback to optimize operations.
Set up visually appealing promotional displays.
Greeted guests with friendliness and professionalism.
Worked in close collaboration with team members to ensure customers received high-quality service.
Effectively multitasked within fast-paced environment.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Demonstrated leadership by making improvements to work processes and helping to train others.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
Delegated tasks appropriate to individual employees to provide development opportunities.
Addressed employee issues and conflicts to provide input, feedback and coaching.
11/2019 to 03/2020Paraprofessional AssistantMad River Local Schools | City, STATE,
Customized small group and individual classroom activities based on differentiated learning needs.
Offered students personalized educational, behavioral and emotional support.
Communicated and collaborated well with educators from various grade levels.
Supplied one-on-one attention to each student during group activities.
Observed students to help teachers identify potential learning blocks and opportunities for support.
Planned and led activities to develop students' physical, emotional and social growth.
Handled clerical duties, managed classrooms and coordinated documents for teachers.
Supported students throughout academic instruction and assignments.
Communicated confidential details about student behavior and performance with parents and authorized parties.
Assisted with implementation of student's individualized IEP at discretion and direction of teachers and administrators.
Assisted children at stations during small-group learning periods.
Organized student performance and enrichment activities to facilitate learning.
Cleaned and organized classrooms, materials and supplies.
Monitored students in class, hallways and cafeteria to enforce school rules.
Helped teachers manage classroom and workload by doing what was needed to help facilitate the class room.
Managed distracting or inappropriate classroom behavior by reinforcing positive motivating techniques than helps students take responsibility of their actions and move forward with appropriate behaviors.
Liaised with team of professionals to implement comprehensive educational action plans for special needs and at-risk students.
Adapted teaching methods and materials to meet students' varying needs and interests.
07/2000 to 05/2005Boatswain's MateUS Navy | City, STATE,
Contributed to boat operations by standing watch in lookout, helmsman and boatswain's mate positions.
Prepared for underway operations by repairing, maintaining and stowing equipment.
Trained and supervised personnel handling shipboard maintenance functions.
Responded to onboard operational and medical emergencies with calm, level-headed approach.
Managed cargo loading and unloading to meet schedules and keep vessels balanced.
Coordinated landing signals for helicopters on ticonderoga class cruiser ships.
Purchased, organized and maintained supplies and equipment for efficient operations.
Managed docking and undocking maneuvers for ships as long as 100 meters.
Checked for oil spills and other pollutants around ports, harbors and beaches.
Utilized navigation resources to chart routes and maintain optimal course for vessel.
Stood watch to manage operating conditions and handle risks arising during numerous voyages.
Directed ships by operating navigational equipment and steering effectively at controlled speeds.
Adhered to safety protocols when launching, operating and landing large marine craft to protect crew, equipment and vessels.
Oversaw ship operations during travel and kept watch for hazards.
Coordinated fueling, repairs and other port activities to properly maintain ship.
Maintained peak performance in varying conditions and researched weather, wind, current and tide conditions to avoid and manage issues.
Set courses by using area plotting sheets, compasses and sextants.
Education and Training
Expected in 05/2023Bachelor of Arts | PsychologyConcordia University, St. Paul, Saint Paul, MNGPA:
Expected in 06/1999High School Diploma | Stebbins High School, Dayton, OHGPA:
Expected in | PsychologyRappahannock Community College, Saluda, VAGPA:
Expected in | Music PerformanceSchool of Music, Virginia Beach, VA, GPA:
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