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HOH Manager Resume Example

Resume Score: 100%

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HOH MANAGER
Executive Summary

I am a high-energy Manager that is successful in building and motivating dynamic teams. I cultivate a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.

Core Qualifications

  • Great communication skills
  • Strong coaching and development skills
  • Calm Under Pressure
  • Unrivaled customer service practices
  • Labor cost controls
  • 27 years of implementing safety controls mandated by corporation and federal guidelines
  • Upbeat enthusiastic team player attitude

  • Proper problem solving judgment
  • Time Management
  • Goal Oriented
  • 27 years of Facility management
  • 20 years of experience handling packages/US mail
Professional Experience
Company NameCity, StateHOH Manager04/2011 to 10/2013

I am responsible for the day to day profitable operation of Chili's

I must maintain team member's positive attitudes towards their jobs. While holding team members accountable to Chili's standards and procedures.

I do the scheduling for the HOH, To-Go, Host/Hostess and quality assurance team members.

I am responsible for the development of all team members.

I am responsible for the daily food quality.

I make sure to maintain all federal and company food safety guidelines.

I am required to order all food supplies.

I ensure all product levels are maintained to deliver a quality product to our customers.

I ensure that all equipment is operating in a safe and cost effective manner

I am responsible for coaching all team members on correct safety guidelines as dictated by company and federal guidelines.

During my tenure with Chili's no employee or customer was ever injured

I make sure that each guest is happy with the service provided to them.

I receive positive guest surveys several times a month. I lead all managers on the number of guest surveys received.

I have quickly become a valued manager with Chili's. this is because of my drive to provide a quality product, in a timely, safe,clean environment




Company NameCity, StateGeneral Manager01/2008 to 03/2011
  • I am responsible for the day to day profitable operations of one of the Wendy's Corporation Restaurants
  • The first year I was employed with Wendy's I was awarded Rookie G.M. of the year
  • I was also awarded an MBA (mop bucket attitude) award.
  • I ensured food quality each day as dictated by company and federal guidelines
  • I maintained a 90 food quality score
  • I am expected to maintain a Speed of service of at least 112 seconds per guest
  • I am in charge of all scheduling for managers as well as crew
  • I was required to maintain a staff of 62 employees
  • I handle all of the crew training, hiring, discipline etc ..
  • I order all of the supplies required to operate the business
  • I am in charge of all maintenance issues concerning the property and keeping the business clean.
  • I am responsible for a P&L Statement as well as an MBR, Monthly Business Review.
  • I develop co-workers in ordering of all needed supplies to operate the business
  • I do daily and weekly food inventories.
  • I do all the employee reviews, monthly.
  • I also am required to conduct a weekly manager meeting
  • I ensure that all guest expectations are meet.
  • During my tenure we had no guest or team member injuries
Company NameCity, StateCo-Owner04/1997 to 08/2007
  • I was responsible for all the accounting daily, monthly and quarterly.
  • This Included all quarterly tax requirements and bi-monthly payroll.
  • I was in charge of the hiring and training of all staff members.
  • I handled all staffing concerns (scheduling, sick calls, termination etc ..
  • I also focused a lot of my attention on cost control and product quality.
  • I have met with health inspectors to insure that our establishment is operating within the guidelines provided to us.
  • I also managed the night crew ensuring everything operated in a timely and efficient manner.
  • I was responsible for maintaining food, and paper supplies.
  • I ensured every guest had a positive experience.
Company NameCity, StateStation Agent01/1983 to 01/2003
  • The first three years I was employed I loaded trains and sold tickets.
  • I was then promoted to Lead Agent.
  • After I had filled this position for approximately two years.
  • I was promoted to the Station Agent.
  • I managed a twelve-person crew.
  • I was well versed with Railroad Unions By-laws concerning employees
  • I served on an investigative board handling all violations.
  • I also was responsible for meeting required safety guidelines
  • During my tenure we ran the longest period of time without an accident.
  • I handled all the staff scheduling requirements, daily, vacation, sick, etc ..
  • I ordered all supplies required for the operation of the train station.
  • I was in charge of all the accounting daily, monthly and quarterly.
  • I maintained a position on the safety committee investigating all station accidents.
  • I made sure that all equipment was operating in a safe and effective manner.
  • I took care of all customer complaints.
  • I was responsible for accommodating customers during any service disruptions.
  • I also was responsible for the deliver of the US mail. The mail had many guidelines that had to be followed to ensure secure delivery.
  • I was responsible for making sure mail, luggage and packages were transferred to the correct trains, in a timely manner.
Education
GRADUATED 1981 Glenwood In high school I participated in many of the after school athletic programs. I was a state champion in track and played on the varsity basketball team. . COURSES TAKEN1 1988Salt Lake Community College, City, State, AND

I completed all the college courses I took with a 3.8 grade average. I was reimbursed for the courses that I took, by Amtrak

HIGH SCHOOL DIPLOMAGlenwood Springs High School, City, State
Personal Information
I have very strong leadership capabilities. I am a high energy, bright person with very good people skills. When solving problems I can think outside of the box. Throughout my employment I have been required to solve all types of problems, which I have done with much success. I also know what it takes to be a good employee. Having worked for a big corporation and being self-employed, I know that the valuable employee is the one that listens and gets the job done
Skills

accounting, bi, cost control, hiring, MBA, payroll, personnel, quality, quality assurance, safety, scheduling, staffing, tax,

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Salt Lake Community College
  • Glenwood Springs High School

Job Titles Held:

  • HOH Manager
  • General Manager
  • Co-Owner
  • Station Agent

Degrees

  • GRADUATED 1981 Glenwood In high school I participated in many of the after school athletic programs. I was a state champion in track and played on the varsity basketball team. . COURSES TAKEN 1 1988
    HIGH SCHOOL DIPLOMA

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