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Hiring Manager Checker Front End Manager Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Experienced customer service leader with over 25 years of experience in retail excited to rejoin the office management administration world. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Multi-talented manager, consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Friendly Cashier offering more than 25 years of retail experience. Organized and enthusiastic with expertise in accurately processing payments and maintaining high levels of customer satisfaction in all interactions.

Skills
  • Product restocking
  • Job description development
  • Training and development
  • Interdepartmental team collaboration
  • Training and mentoring
  • Interviewing and prescreening
  • Employee onboarding and orientation
  • Wages and salary
  • Employee relations
  • File and records management
  • Organizational Development
  • Excellent multi-tasking ability
  • Friendly nature
  • Budgeting
  • Organizational skills
  • Regulatory Compliance
  • Office administration
  • Clerical support
  • Credit and collections
  • Account Reconciliation
  • Payroll and budgeting
  • Office management
  • Data Management
  • Bookkeeping
Work History
Hiring Manager, Checker, Front End Manager , 06/2011 to Current
Omni Air InternationalDulles, VA,
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
  • Requested official identification for alcohol and tobacco purchases and verified details, consistently meeting strict legal standards of underage sales
  • Requested official identification for alcohol and tobacco purchases and verified details, consistently meeting strict legal standards of underage sales
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Partnered with HR team and Store director to outline and define position requirements in accordance with company needs
  • Determined required job seeker qualifications for potential interview by reviewing and evaluating resume and application information
  • Produced and analyzed production or results from job descriptions and advertisements, prescreening protocols, interview questionnaires and post-interview assessments
  • Completed human resource operational requirements by scheduling and assigning employees
  • Improved office efficiency by effectively managing internal communications and correspondence
  • Coordinated implementation of people-related services, policies and programs through departmental staff
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency
  • Maintained work structure by updating job requirements and job descriptions for all positions
  • Eliminated discrepancies in financial reporting and recordkeeping through accurate preparation and management of monthly, quarterly and annual budgets
  • Eliminated discrepancies in financial reporting and recordkeeping through accurate preparation and management of budgets
  • Requested official identification for alcohol and tobacco purchases and verified details, consistently meeting strict legal standards of underage sales
  • Coordinated individual duties after careful evaluation of each checker's skill level and knowledge, which increased productivity by 38%
  • Developed and implemented robust training and mentoring strategies
  • Managed shelf inventory and customer-focused loss prevention strategies
  • Developed relationships with potential job candidates to promote effective communication throughout hiring processes
  • Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements
  • Maintained strong customer relations and effective customer service standards
Flight Attendant, 01/2020 to 03/2020
Circle K Stores, Inc.Ravenna, OH,
  • Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations
  • Reassured and comforted passengers during turbulent flights and unavoidable delays
  • Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers
  • Inspected interior of aircraft prior to, during and after flights to make sure emergency equipment was in place
  • Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures
  • Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff
  • Addressed passengers' concerns about delayed and canceled flights and resolved issue through communication
  • Maintained firm yet positive attitude when dealing with distressed passengers, working to provide information about connecting flights, calm fears and provide secure environment
  • Demonstrated proper use of safety equipment, including seatbelts to inform and educate passengers prior to takeoff
  • Relayed updates and information to passengers after confirming key details with pilot
  • Promoted safety, comfort and welfare of passengers
District Manager, 02/2001 to 09/2009
Rent A CenterCity, STATE,
  • Drove sales for 8 stores in district, generating over a million dollars in annual volume
  • Met deadlines by proactively managing individual and team tasks and implementing streamlined customer approval processes
  • Produced individual and district reports outlining financial data to assist management with making strategic plans and operational decisions
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
  • Improved operational standards, personnel moves, and merchandising strategies
  • Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets
  • Developed 11 new locations from scratch by leveraging proactive leadership approaches and sound business acumen
  • Increased customer satisfaction scores by 68%
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations
  • Modeled best practices for sales and customer service
  • Generated company-leading sales for Alaska by brainstorming and implementing new strategies
  • Supervised 8 locations to enforce high-quality standards of operation
  • Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team
  • Held weekly meetings with sales associates to identify techniques to overcome sales obstacles
  • Hired and led 12 managers and supervisors for Rent to Own organization
  • Brought about industry-leading growth by applying strategic customer interviews creating new industry knowledge and leadership skills
  • Spearheaded routine operations and special program initiatives for regional group with $350k in revenue per year
  • Met deadlines by proactively managing individual and team tasks and implementing followup processes
  • Drove sales for 8 stores in district, generating $1 million plus in annual volume
Finance and Insurance Manager/Assistant Office Manager, 05/1995 to 01/2001
C And V Auto SalesCity, STATE,
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation
  • Managed accurate and fully compliant AP/AR operations by documenting expenses, reconciling accounts and correcting discrepancies
  • Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations
  • Optimized office schedule to balance team workloads, group productivity and financial targets
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements
  • Produced highly accurate internal and external letters and memoranda
  • Recorded expenses and maintained accounting records
  • Conferred with insurance company representatives to expedite payments and resolve filing issues, keeping aging balances low and office finances strong
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
  • Transferred and directed phone calls, guests and mail to correct staff members
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
Education
High School Diploma: , Expected in 06/1986
Lindbergh Senior High School - Renton, WA
GPA:

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Resume Overview

School Attended
  • Lindbergh Senior High School
Job Titles Held:
  • Hiring Manager, Checker, Front End Manager
  • Flight Attendant
  • District Manager
  • Finance and Insurance Manager/Assistant Office Manager
Degrees
  • High School Diploma

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