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Hersheypark Manager Resume Example

Resume Score: 80%

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HERSHEYPARK MANAGER
Summary
Skills
Experience
Hersheypark Manager |Company Name - City, State|06/2020 - Current
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Handled over $[Amount] in funds each day in fast-paced [Type] environment.
  • Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Cross-trained in every store role to maximize operational knowledge.
  • Executed [Type] strategies to foster better customer service and promote positive and engaging environment for all.
  • Met with each associate to establish realistic monthly sales goals.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Studied existing procedures and policies to offer optimal leadership to employees and [Type] operations when standing in for absent managers.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
  • Contributed to programs to optimize productivity, streamline efficiency and boost profitability.
  • Greeted customers and responded to informational requests.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Processed customer payments quickly and returned exact change and receipts.
  • Counted product stock to maintain inventory records.
  • Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
  • Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Answered phone calls to assist customers with questions and [Type] orders.
  • Prepared food, including [Type], [Type] and [Type] items.
  • Resolved issues with cash registers, card scanners and printers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Operated cash register, collected payments and provided accurate change.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Restocked [Location] with silverware, straws, napkins and condiments.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Stayed up to date on current item discounts to support promotions.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Patient Care Assistant|Company Name - City, State|12/2018 - 08/2020
  • Obtained vital signs and collected biological samples to assist with diagnostic testing and ongoing assessments.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Communicated changes in patient conditions and other unit concerns to multidisciplinary team.
  • Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
  • Contributed to unit improvements by providing cost-effective care in line with performance targets.
  • Promoted patient comfort by quickly responding to calls and handling diverse needs.
  • Ambulated patients with appropriate assistive devices and in line with proper body mechanics.
  • Interviewed patients to obtain medical information, weight and height measurements and vital signs to aid physicians with patient care planning.
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Obtained patient vital signs and reported results to staff nurse or physician to note changes from prior measurements.
  • Engaged with patient family and friends to provide courteous, efficient visit experience.
  • Collected and labeled [Type] and [Type] specimens to prepare for delivery to laboratory.
Server|Company Name - City, State|06/2017 - 01/2018
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Collaborated with host, bus person and cook to efficiently serve food and beverage options.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Greeted customers, answered questions and recommended specials and desserts to increase profits.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Rearranged tables and chairs, located or rolled extra silverware and [Action] to prepare for large groups.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Processed customers' payments and provided receipts.
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
  • Sent orders to kitchen staff by [Action].
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Calculated charges, issued table checks and collected payments from customers.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Greeted newly seated guests quickly and efficiently.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Education and Training
Harrisburg Area Community College|City, StateSome College (No Degree): Nursing
Bloomsburg University of Pennsylvania|City, StateSome College (No Degree): Nursing
Northwestern Lehigh High School|City, State|06/2011High School Diploma
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Resume Overview

School Attended

  • Harrisburg Area Community College
  • Bloomsburg University of Pennsylvania
  • Northwestern Lehigh High School

Job Titles Held:

  • Hersheypark Manager
  • Patient Care Assistant
  • Server

Degrees

  • Some College (No Degree) : Nursing
    Some College (No Degree) : Nursing
    High School Diploma

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