Hersheypark Manager Resume Example Company Name

HERSHEYPARK MANAGER

Summary

Skills

Experience

Hersheypark Manager |Company Name - City, State|06/2020 - Current

Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
Trained employees on additional job positions to maintain coverage of roles at all times.
Assigned tasks to associates to fit skill levels and maximize team performance.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Greeted and encouraged feedback from customers to implement in-store operational changes.
Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Recruited, hired and trained new employees, including monitoring and review of individual performance.
Handled over $[Amount] in funds each day in fast-paced [Type] environment.
Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Cross-trained in every store role to maximize operational knowledge.
Executed [Type] strategies to foster better customer service and promote positive and engaging environment for all.
Met with each associate to establish realistic monthly sales goals.
Addressed internal and customer-related issues each day and affected strategic resolutions.
Studied existing procedures and policies to offer optimal leadership to employees and [Type] operations when standing in for absent managers.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
Assessed, optimized and elevated operations to target current and expected demands.
Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
Contributed to programs to optimize productivity, streamline efficiency and boost profitability.
Greeted customers and responded to informational requests.
Processed credit card, EBT and gift certificate payments in electronic computer systems.
Handled
customer
complaints
and
concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Processed customer payments quickly and returned exact change and receipts.
Counted product stock to maintain inventory records.
Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
Assisted customers to find appropriate products, answered product questions and provided product solutions.
Trained new team members in cash register operation, stock procedures and customer service.
Answered phone calls to assist customers with questions and [Type] orders.
Prepared food, including [Type], [Type] and [Type] items.
Resolved issues with cash registers, card scanners and printers.
Learned roles of other departments to provide coverage and keep store operational.
Welcomed customers, offering assistance to help find necessary store items.
Operated cash register, collected payments and provided accurate change.
Assisted with purchases, locating items and signing up for rewards programs.
Restocked [Location] with silverware, straws, napkins and condiments.
Promoted specific item options to drive sales and achieve add-on purchases.
Stayed up to date on current item discounts to support promotions.
Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
Helped customers find specific products, answered questions and offered product advice.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.

Patient Care Assistant|Company Name - City, State|12/2018 - 08/2020

Obtained vital signs and collected biological samples to assist with diagnostic testing and ongoing assessments.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Communicated changes in patient conditions and other unit concerns to multidisciplinary team.
Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
Contributed to unit improvements by providing cost-effective care in line with performance targets.
Promoted patient comfort by quickly responding to calls and handling diverse needs.
Ambulated patients with appropriate assistive devices and in line with proper body mechanics.
Interviewed patients to obtain medical information, weight and height measurements and vital signs to aid physicians with patient care planning.
Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Obtained patient vital signs and reported results to staff nurse or physician to note changes from prior measurements.
Engaged with patient family and friends to provide courteous, efficient visit experience.
Collected and labeled [Type] and [Type] specimens to prepare for delivery to laboratory.

Server|Company Name - City, State|06/2017 - 01/2018

Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Operated POS terminals to input orders, split bills and calculate totals.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Collaborated with host, bus person and cook to efficiently serve food and beverage options.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Greeted customers, answered questions and recommended specials and desserts to increase profits.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Rearranged tables and chairs, located or rolled extra silverware and [Action] to prepare for large groups.
Plated food and assessed plate presentation to maintain highest standard of food quality.
Processed customers' payments and provided receipts.
Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
Sent orders to kitchen staff by [Action].
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Calculated charges, issued table checks and collected payments from customers.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
Greeted newly seated guests quickly and efficiently.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.

Education and Training

Harrisburg Area Community College|City, StateSome College (No Degree): Nursing

Bloomsburg University of Pennsylvania|City, StateSome College (No Degree): Nursing

Northwestern Lehigh High School|City, State|06/2011High School Diploma

Resume Overview

School Attended

Harrisburg Area Community College
Bloomsburg University of Pennsylvania
Northwestern Lehigh High School

Job Titles Held:

Hersheypark Manager
Patient Care Assistant
Server

Degrees

Some College (No Degree) : Nursing
Some College (No Degree) : Nursing
High School Diploma

Hersheypark Manager Resume Example

Resume Score: 80%

DISCLAIMER

Resume Overview

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