helps desk support resume example with 4+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Highly experienced in customer service known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Focused with proven record of outperforming sales objectives, exceeding service standards and outpacing performance goals. Solid industry background with in-depth knowledge of related practices and market fluctuations. Motivated, team-oriented and enthusiastic about using skills to boost sales and support company success. Natural leader with proven record of exceeding sales targets and driving customer service excellence. Skilled in training and mentoring new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering exceptional experiences with every interaction. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Diligent hard worker with experience in retail settings. Focused on keeping merchandise presentable to maximize business revenue. Effectively demonstrates products, overcomes objections and closes sales. Persuasive in negotiating contracts and diplomatic in communicating with customers to build long-term, productive relationships.

  • Ability to Lift 40 pounds
  • Meeting Sales Goals
  • Retail Metrics and Goals
  • Energy and Physical Stamina
  • Exceeding Customer Expectations
  • Customer Service
  • Excellent Written and Verbal Communication
  • POS Software
  • Engaging with Diverse Customers
  • Sales and Promotions
  • Product Knowledge
  • Security Practices
  • Safety and Cleanliness Standards
  • Strong Communication and Interpersonal Skills
  • Attention to Detail
  • Store Policies and Procedures
  • Building Customer Relationships and Loyalty
  • Computer Proficiency and Microsoft Office
  • Team Supervision
  • Team Cooperation
  • Service Contracts
  • Staff Support
  • Basic Mathematics
  • Purchase Packaging
  • Inquiry Response
  • Team Leadership
  • Reliable and Responsible
  • Store Opening and Closing
  • Stocking and replenishing
  • Sales trends
  • Multi-tasking strength
Work History
06/2021 to 02/2022 Helps Desk Support Gpm Investments | Coldwater, MI,
  • Analyzed information gathered by investigation and reported findings and recommendations.
  • Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
  • Maintained strict confidentiality with all personal data as per company guidelines.
  • Interacted with clients and employees, which helped cultivate positive working relationships.
  • Directed claims negotiations within the allowable limit of $1500 and supported successful litigations for advanced issues
  • Directed claims negotiations within allowable limit of $[Amount] and supported successful litigations for advanced issues
  • Responded to inquiries by phone, email and walk-up requests
  • Provided support for network infrastructure and baseline configurations
05/2021 to 11/2021 Sales Associate Team Leader Eso | Austin, TX,
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained records related to sales, returns and inventory availability.
  • Helped customers locate products and checked store system for merchandise at other sites
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
  • Educated associates on market trends and stayed up-to-date on forecasts
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Achieved perfect attendance and on-time record
  • Completed orders and organized product deliveries to meet customer timetables
  • Tracked stock using company inventory management software
  • Prepared large cash deposits with zero discrepancies
  • Processed product returns and assisted customers with other selections
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings
  • Applied security and loss prevention training toward recognizing risks and reducing store theft
  • Trained and developed new sales team associates in products, selling techniques and company procedures
06/2020 to 11/2021 Learning Ambassador Waste Management | Martinsburg, WV,
  • Supported interaction between students during group work activities using guided conversation.
  • Created, collected and recorded data on student progress to determine next steps for student success.
  • Met with students outside of class to provide specialized instruction such as [Type].
  • Monitored progress of students and adjusted instructional strategies to meet specific needs more efficiently.
  • Assessed student needs to determine appropriate level of required support.
  • Honored confidentiality to safeguard students' private information.
  • Analyzed consumer usage patterns to identify trends and target key demographics.
  • Rang up customers by processing cash and credit payments to complete 58 sales transactions on average.
  • Communicated product value, quality and style to educate and entice potential customers.
  • Collaborated with demonstration team to engage large crowds.
10/2017 to 04/2021 Shift Supervisor KFC Restaurant | City, STATE,
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Delivered successful training to more than 13 employees during tenure, educating on successful work processes and productivity strategies
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference
  • Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk
  • Trained new employees and delegated daily tasks and responsibilities
  • Created incentive programs and contests to support and award top performers
  • Regulated pricing, inventory count and supply during shift hours
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts
  • Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback
  • Enforced company policies and regulations with employees
  • Identified team weak points and implemented corrective actions to resolve concerns
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress
  • Completed store opening and closing procedures and balanced tills
  • Developed job assignments for 5 team, planned production schedules and strengthened organization of task flows
Expected in 04/2023 to to Associate of Arts | Business Administration Collin College, Frisco, TX, GPA:

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Resume Overview

School Attended

  • Collin College

Job Titles Held:

  • Helps Desk Support
  • Sales Associate Team Leader
  • Learning Ambassador
  • Shift Supervisor


  • Associate of Arts

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