Decorated military professional, fully transitioned from the United States Air Force to a career in IT. Distinguished Tier II technician working in an accelerated helpdesk environment. Quickly and effectively resolves customers' technical issues. Calm under pressure and utilizes superior time management and conflict resolution skills. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket and phone call. Skilled at maintaining positive communications even in stressful and fast paced situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
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