Help Desk Representative Resume Example
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HELP DESK REPRESENTATIVE
Professional Summary
Experienced IT Representative, Manager, Social Worker, and Service Clerk with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business, and customer based audiences, also have youth -centered clientel experience.
Core Qualifications
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Experience
Help Desk Representative06/2013 to CurrentMarshall Medical CenterEl Dorado Hills , CA
- Planned and Executed: call system, Incoming calls, Outgoing Calls, troubleshooting hardware, Detailing tickets, Ticket resolution.
- Experience: Printers, computers, networking, desktops, sales software, advertising software, servers, passwords, end-user password security system, bosanova, point of sale devices, configuring scanners, scanner software, Store downs, contacting vendors, contacting network providers,
- Rapport building with employees, management, distribution, exectutives.
- Provided onsite training. Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies.
- Worked with product designers and product managers to design user interactions in applications.
- Tested features across various browsers.
- Answered user inquiries regarding computer software and hardware operation.
- Set up equipment for employee use.
- Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support.
- Developed training materials and procedures.
- Provided recommendations for resolving defects.
- Oversaw local IT infrastructure including servers, security, networking, storage systems and desktops.
Assistant Manager04/2006 to 06/2013Dollar TreeValdosta , GA
- Delivered excellent customer service by greeting and assisting each customer, Enjoyed Daily Team Based Work.
- Addressed customer inquiries and resolved complaints.
- Design and implemented customer satisfaction metrics.
- Opened a new store location and assisted in recruiting and training new staff.
- Stocked and restocked inventory when shipments were received, stockroom organization, shelf labeling, product placement, and product pricing.
- Reorganized the sales floor to meet company demands.
- Maintained daily record of all transactions.
- Managed order supply requests to replenish merchandise.
- Addressed and corrected sales staff communication issues in a tactful and effective manner.
- Contributed to merchandising ideas at team sale meetings.
- Opened and closed the store, which included counting cash drawers and making bank deposits.
- Helped customers select products that best fit their personal needs.
- Maintained visually appealing and effective displays for the entire store.
- Educated customers on product and service offerings.
- Built customer confidence by actively listening to their concerns and giving appropriate feedback.
- Completed floor replenishment to guarantee size availability and promote customer satisfaction.
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
- Communicated store policy violations to the leadership team in a timely manner.
- Built and maintained effective relationships with peers and upper management.
- Processed all sales transactions accurately and in a timely fashion.
- Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers,maintained organized stock shelves.
- Offered direction and gave constructive feedback to motivate team members.
- Administered all point of sale opening and closing procedures.
- Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
Staff/Teacher/Intern01/2008 to 05/2008Seattle Pacific UniversitySeattle , WA
- Participated in classroom tasks, schedule organization, Task Building, Observation Assessments, Participated in Behavior management.
- Worked in cooperation with teaching staff, and students with developmental disabilities.
- maintained good relationships with Students, .
- Conducted Observation Reports, Applied techniques with clients: testing, interviewing, discussion, and observation
- Developed and maintained good relationships with agency and staff
Service Clerk09/2003 to 04/2008Seattle Pacific UniversityCoupeville , WA
- Responsible for store maintenance, and customer service, training new employees.
- Assisted in stockroom organization, shelf labeling, product placement, and product pricing.
- Worked in cooperation with management and coworkers to complete daily tasks.
Service Clerk09/2003 to 01/2008Eckerds/Rite AidCity , STATE
- Maintained friendly and professional customer interactions.
- Delivered excellent customer service by greeting and assisting each customer, Enjoyed Daily Team Based Work.
- Demonstrated that customers come first by serving them with a sense of urgency.
- Worked as a team member to provide the highest level of service to customers.
- Maintained friendly and professional customer interactions.
- Received and processed cash and credit payments for in-store purchases.
Education
Associate of Science: Human ServicesMay 2008Hudson Valley Community CollegeCity, State, US
- Coursework in Human Services and Social Work
- Participated in an internship at a school for young adults with Emotional disabilities.
- Academic Achievement Award in Human Services
Bachelor of Arts: Sociology Psychology and SciencesDecember 2010SUNY University at AlbanyCity, State, USGPA: GPA: 3.33
Sociology Psychology and Sciences
- Minor in psychology,Coursework in Sociology, Psychology and Communications
- Participated in an internship at a school for young adolescents with Developmental disabilities.
- GPA 3.35
Additional Information
- AWARDS/CERTIFICATIONS Official certificate of Human Services
Skills
- Hardware: Configuration of Routers, Switches, Apple iPad, Android Tablets, Android, Windows & iPhone Mobile Device Support, Intermec Scanners & Printers, Zebra Technologies, Cisco IP Phones, Point-of-Sale devices, Printer Installation, DSL/Cable Modem Installation, WAN, & LAN Configuration, Cash Registers,
- Software: Incident Management Ticket System, Citrix, VPN, Microsoft Word, Microsoft Excel, Microsoft Visio, Microsoft PowerPoint, Microsoft Outlook, Microsoft Active Directory, Airwatch, Lotus Notes, Adobe, AS/400.
- Enthusiastic people person, advanced problem-solving, great organizational skills.
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Resume Overview
School Attended
- Hudson Valley Community College
- SUNY University at Albany
Job Titles Held:
- Help Desk Representative
- Assistant Manager
- Staff/Teacher/Intern
- Service Clerk
Degrees
- Associate of Science : Human Services May 2008
Bachelor of Arts : Sociology Psychology and Sciences December 2010
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