close
  • Dashboard
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Customer Service
      • Education
      • Sales
      • Manager
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Microsoft Word
      • Professional
      • Modern
      • Traditional
      • Creative
      • View All
    • Resume Services
    • Resume Formats
      • Resume Formats
      • Chronological
      • Functional
      • Combination
    • Resume Review
    • How to Write a Resume
      • How to Write a Resume
      • Summary
      • Experience
      • Education
      • Skills
        • Skills
        • Hard Skills
        • Soft Skills
    • Resume Objectives
  • CV
    • CV
    • CV Examples
    • CV Formats
    • CV Templates
    • How to Write a CV
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Customer Service
      • Marketing
      • Sales
      • Education
      • Accounting
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Questions
  • Resources
  • About
    • About
    • Reviews
  • Contact
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Help Desk Representative
Please provide a type of job or location to search!
SEARCH

Help Desk Representative Resume Example

Love this resume?Build Your Own Now
HELP DESK REPRESENTATIVE
Professional Summary
Experienced IT Representative, Manager, Social Worker, and Service Clerk with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business, and customer based audiences, also have youth -centered clientel experience.
Core Qualifications
  • Excel in Interpersonal Skills, Creative Problem Solving, Customer Needs, Customer Satisfaction Assesment
  • Proficiency in Multi Task Management, Scheduel Management, Site Maintenance, computer Literacy
  • Able to participate in multidisciplinary team approach

  • Participate in Teams of three to 6 Individuals.

  • Computer proficient
  • Training and development
  • Change management
  • Interpersonal, oral, and written communication skills
  • Team-player
  • Experience performing assessments
  • Excellent relationship building skills
  • Ability to maintain accurate client records
Experience
Help Desk Representative06/2013 to CurrentMarshall Medical CenterEl Dorado Hills , CA
  • Planned and Executed: call system, Incoming calls, Outgoing Calls, troubleshooting hardware, Detailing tickets, Ticket resolution.
  • Experience: Printers, computers, networking, desktops, sales software, advertising software, servers, passwords, end-user password security system, bosanova, point of sale devices, configuring scanners, scanner software, Store downs, contacting vendors, contacting network providers,
  • Rapport building with employees, management, distribution, exectutives.
  • Provided onsite training. Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies.
  • Worked with product designers and product managers to design user interactions in applications.
  • Tested features across various browsers.
  • Answered user inquiries regarding computer software and hardware operation.
  • Set up equipment for employee use.
  • Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support.
  • Developed training materials and procedures.
  • Provided recommendations for resolving defects.
  • Oversaw local IT infrastructure including servers, security, networking, storage systems and desktops.
Assistant Manager04/2006 to 06/2013Dollar TreeValdosta , GA
  • Delivered excellent customer service by greeting and assisting each customer,  Enjoyed Daily Team Based Work.
  • Addressed customer inquiries and resolved complaints.
  • Design and implemented customer satisfaction metrics.
  • Opened a new store location and assisted in recruiting and training new staff.
  • Stocked and restocked inventory when shipments were received,  stockroom organization, shelf labeling, product placement, and product pricing.
  • Reorganized the sales floor to meet company demands.
  • Maintained daily record of all transactions.
  • Managed order supply requests to replenish merchandise.
  • Addressed and corrected sales staff communication issues in a tactful and effective manner.
  • Contributed to merchandising ideas at team sale meetings.
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
  • Helped customers select products that best fit their personal needs.
  • Maintained visually appealing and effective displays for the entire store.
  • Educated customers on product and service offerings.
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback.
  • Completed floor replenishment to guarantee size availability and promote customer satisfaction.
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
  • Communicated store policy violations to the leadership team in a timely manner.
  • Built and maintained effective relationships with peers and upper management.
  • Processed all sales transactions accurately and in a timely fashion.
  • Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers,maintained organized stock shelves.
  • Offered direction and gave constructive feedback to motivate team members.
  • Administered all point of sale opening and closing procedures.
  • Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. 
Staff/Teacher/Intern01/2008 to 05/2008Seattle Pacific UniversitySeattle , WA
  • Participated in classroom tasks, schedule organization, Task Building,  Observation Assessments, Participated in Behavior management.
  • Worked in cooperation with teaching staff, and students with developmental disabilities.
  • maintained good relationships with Students, .
  • Conducted Observation Reports,  Applied techniques with clients: testing, interviewing, discussion, and observation
  • Developed and maintained good relationships with agency and staff
Service Clerk09/2003 to 04/2008Seattle Pacific UniversityCoupeville , WA
  • Responsible for store maintenance, and customer service, training new employees.
  • Assisted in stockroom organization, shelf labeling, product placement, and product pricing.
  • Worked in cooperation with management and coworkers to complete daily tasks.
Service Clerk09/2003 to 01/2008Eckerds/Rite AidCity , STATE
  • Maintained friendly and professional customer interactions.
  • Delivered excellent customer service by greeting and assisting each customer,  Enjoyed Daily Team Based Work.
  • Demonstrated that customers come first by serving them with a sense of urgency.
  • Worked as a team member to provide the highest level of service to customers.
  • Maintained friendly and professional customer interactions.
  • Received and processed cash and credit payments for in-store purchases.


Education
Associate of Science: Human ServicesMay 2008Hudson Valley Community CollegeCity, State, US
  • Coursework in Human Services and Social Work
  • Participated in an internship at a school for young adults with Emotional disabilities.
  • Academic Achievement Award in Human Services
Bachelor of Arts: Sociology Psychology and SciencesDecember 2010SUNY University at AlbanyCity, State, USGPA: GPA: 3.33
Sociology Psychology and Sciences 
  • Minor in psychology,Coursework in Sociology, Psychology and Communications
  • Participated in an internship at a school for young adolescents with Developmental disabilities.
  • GPA 3.35
Additional Information
  • AWARDS/CERTIFICATIONS Official certificate of Human Services
Skills
  • Hardware: Configuration of Routers, Switches, Apple iPad, Android Tablets, Android, Windows & iPhone Mobile Device Support, Intermec Scanners & Printers, Zebra Technologies, Cisco IP Phones, Point-of-Sale devices, Printer Installation, DSL/Cable Modem Installation, WAN, & LAN Configuration, Cash Registers,
  • Software: Incident Management Ticket System, Citrix, VPN, Microsoft Word, Microsoft Excel, Microsoft Visio, Microsoft PowerPoint, Microsoft Outlook, Microsoft Active Directory, Airwatch, Lotus Notes, Adobe,  AS/400.
  • Enthusiastic people person, advanced problem-solving, great organizational skills.
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

77Average
Resume Strength
  • Completeness
  • Formatting
  • Word choice
  • Measurable results
  • Strong summary
  • Clear contact info
  • Typos

Resume Overview

School Attended

  • Hudson Valley Community College
  • SUNY University at Albany

Job Titles Held:

  • Help Desk Representative
  • Assistant Manager
  • Staff/Teacher/Intern
  • Service Clerk

Degrees

  • Associate of Science : Human Services May 2008
    Bachelor of Arts : Sociology Psychology and Sciences December 2010

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Front-Desk-Representative-resume-sample

Front Desk Representative

Atlantis Casino Resort Spa

Reno , NV

Front-Desk-Customer-Service-Representative-resume-sample

Front Desk Customer Service Representative

Ed Napleton Automotive Group

West Palm Beach , FL

Guest-Service-Representative/Front-Desk-Night-Auditor-resume-sample

Guest Service Representative/Front Desk Night Auditor

Andritz

Spokane , WA

  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
  • Work Here
  • Contact Us
  • FAQs
  • Accessibility
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2022, Bold Limited. All rights reserved.